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Soundcore warranty Claim


Soundcore provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by Soundcore as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing, or contact at or with your order receipt for confirmation.

Soundcore Customer Support

For any warranty related issues, please call the Soundcore Customer Support –

Call: +91 73580 40111 (Mon-Sat 10AM-6PM)


Soundcore Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Soundcore or Soundcore’s authorized resellers are covered by an 18-month warranty, starting from the date of purchase.

Quality-related warranty claims on purchases made through Soundcore’s authorized distributors and retailers are handled through Soundcore.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Soundcore Warranty Claims Process:

● Buyer must provide sufficient proof of purchase
● Soundcore must document what happens when buyers troubleshoot the product
● The defective item’s serial number and/or visible proof depicting the defect are required
● It may be necessary to return the item for quality inspection

Valid proof of purchase:

● Order number from online purchases made through Soundcore or Soundcore’s authorized resellers
● Sales invoice
● Dated sales receipt from an authorized Soundcore reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Buyer’s accidental returns
● Returning personal items
● Returning items claimed to have defects but found by Soundcore quality control to be in working condition
● Returning defective items using international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers


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11 thoughts on “Soundcore warranty Claim”

  1. Soundcore motion plus bluetooth pair nahi ho raha hai . Isko ya to badaliye nahi to thik kijiye please. Abhi pure 18 month warranty me hai

  2. My head phone cushions damage

  3. My headphones is in warranty but left side speaker not working

  4. Hello around one month before I got replacement of my soundcore life note because my old earbud was complaint charging issue…. And i got replacement.. when I got the new soundcore life note I made it fully charged and I have been used over one week and when I took that earbud from the charging case it shows that only 50% charge is left in the earbud that mean and automatically reduce the charge what should I do….

  5. I bought soundcore life Q10 headphones from flipkart invoice date 26th Aug 2020 now I having problem in the right side earbud sponge is damaged I don’t know how it’s happened. I need service for this product is in under warranty only

  6. Sound core life note charging issue

  7. Dear sir,
    I used from 3 months soundcore life dot2, There is no any issue with my earbuds its working good. But today by mistakely I keep my earbuds in my pocket and i think left earbud switch pushed and after that i got there is no light at my left earbud and its not connecting my phone . Even i tried to charged but its not blinking .
    Can you please assit me what should i do for this. My right earbud is working well

  8. Should I register the speaker to get warranty if needed

  9. I bought soundcore rise bluetooth headset suddenly it’s right side earphone not working it’s in warranty period pls help me

    • I bought the soundcore life Q10 and its left side not working

  10. I bought a pair of Soundcore Life Note Wireless Earphones from Flipkart vide Invoice dated 06.08.2020. Suddenly the left earphone has stopped working. I live in Ranchi, Jharkhand and need your help in this matter.