Saregama Carvaan Customer Care : Saregama Carvaan service centers

Saregama Carvaan


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Saregama Carvaan is a portable digital music player with in-built stereo speakers that comes with 5000 evergreen Hindi songs inside. The unique proposition of this product is that even today in the times when digital music consumption is the order of the day, Carvaan attempts to give the the older generation a lean-back, uncomplicated ala70s Vividh Bharti music listening experience. Carvaan is a perfect blend of digital technology a retro form factor. In less than a year, from launch its unprecedented sales have made it Saregama’s flagship product.


Saregama’s head office is located in Kolkata, with other offices in Mumbai, Delhi and Chennai. It is listed on the NSE and BSE.

Saregama Carvaan Customer Care

Toll Free helpline no. 18001027799

Saregama Carvaan service centers

Doorstep warranty is available in select cities. The allotted technician will visit your place to fix the issue
as per the appointment scheduling. If there is no doorstep facility available in your location, you will
have to carry the product to the nearest service center.

To book a service, call toll free no.1800 102 7799


How to contact Saregama Carvaan nearest service center?

In case the product has any manufacturing defect or software issue, you can reach out to us on our toll
free number 18001027799. A service agent will come to your door step (if within serviceable area, else
you can drop and pick the product from the specified service center) and test the product thoroughly
against all issues or defects. If any issue found, the defective part will be replaced by the service agent.
In case the product is irreparable attributable to any manufacturing defect, it will be replaced by the
service agent.

0. Whom do I contact for After Sales Service within warranty period?
A dedicated toll free helpline number can be called up from 9 am to 9 pm from Mon- Sun. A service
agent/ technician will come to your home and check the product for any issues. Our after sales service
support is available through 260+ service centers.
Toll Free number: 18001027799
The technician will investigate the product for any defects and issues. If the product is within warranty,
the faulty parts would be replaced/ repaired free of cost.
The home visit will be available for areas which are being covered under Free Home visit facility.
Currently there are 260+such locations which are covered under this.
In case, the area falls under non- eligible for free visit, customer will have to arrange for the pick and
drop the product to the service center and service will be done free of cost
If the product is out of warranty or in absence of warranty card, customer will need to call up the toll
free number and arrange for the repair/ service at his own expense.

What is the Replacement Policy?
The product will be replaced only if the issue is found to be irreparable.

What is dead on arrival Policy?
Dead on arrival applies when a newly purchased product does not function at all. In such a case, it will
be replaced free of cost by our service center. However, such cases need to be reported within 10 days
from the date of receipt of the report such a case, call on 08879020195. A service agent will
visit your house to check the product. If found to be in a non-working condition, the product will be
Dead on arrival doesn’t apply to the following cases:
o If the product has been damaged / tampered/mishandled with by the customer
o If the customer is not able to provide the original invoice
o If the customer has registered a return request for the product
o Loss of any spare part by the customer
o Any other wear and tear caused to the product by the customer

. How do I activate warranty on Saregama Carvaan (the premium variant)?
To activate warranty, SMS the serial no. printed on your Carvaan (the premium variant). SMS ‘SC Serial
No.’ to 5676784


  • Mumbai Head Office

    2nd Floor, Spencer Building,
    30 Forjett Street,
    Landmark – The Lane Opp. Bhatia Hospital
    Grant Road (West)
    Mumbai – 400036
    Landline: 022-66886200
    E-mail : [email protected]

  • Kolkata Head Office

    33, Jessore Road, Kolkata- 700028
    Tel No. 033-25512984
    Fax No. 033-25500817

  • CESC House, Kolkota

    2, Chowringhee Approach
    Kolkata – 700072

  • New Delhi

    A-62, 1st Floor, FIEE Complex,
    Okhla Industrial Area,
    Phase-II, New Delhi-110020
    011- 40519759

  • Chennai

    Door No. 2, 3,4 & 5
    3rd Floor, Kasi Arcade
    No. 116, Thyagaraya Road
    T.Nagar, Chennai-600017
    Tel No. 28151670, 28151671, 28151673

  • Ahmedabad

    C-405, 406, Supath II,
    Near Hotel Regenta,
    Ahmedabad – 380013
    Tel : 9925904692

  • USA

    Saregama Inc.
    200 Continental Drive
    Suite 401
    Newark, DE 19713
    Email – [email protected]

  • UK

    Saregama PLC
    79 College Road
    HA1 1BD
    +44 20 39485483
    Email – [email protected]

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