Saregama Carvaan is a portable digital music player with in-built stereo speakers that comes with 5000 evergreen Hindi songs inside. The unique proposition of this product is that even today in the times when digital music consumption is the order of the day, Carvaan attempts to give the the older generation a lean-back, uncomplicated ala70s Vividh Bharti music listening experience. Carvaan is a perfect blend of digital technology a retro form factor. In less than a year, from launch its unprecedented sales have made it Saregama’s flagship product.
Saregama’s head office is located in Kolkata, with other offices in Mumbai, Delhi and Chennai. It is listed on the NSE and BSE.
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Saregama Carvaan Customer Care
Toll Free helpline no. 18001027799
Saregama Carvaan service centers
Doorstep warranty is available in select cities. The allotted technician will visit your place to fix the issue
as per the appointment scheduling. If there is no doorstep facility available in your location, you will
have to carry the product to the nearest service center.
To book a service, call toll free no.1800 102 7799
How to contact Saregama Carvaan nearest service center?
In case the product has any manufacturing defect or software issue, you can reach out to us on our toll
free number 18001027799. A service agent will come to your door step (if within serviceable area, else
you can drop and pick the product from the specified service center) and test the product thoroughly
against all issues or defects. If any issue found, the defective part will be replaced by the service agent.
In case the product is irreparable attributable to any manufacturing defect, it will be replaced by the
service agent.
0. Whom do I contact for After Sales Service within warranty period?
A dedicated toll free helpline number can be called up from 9 am to 9 pm from Mon- Sun. A service
agent/ technician will come to your home and check the product for any issues. Our after sales service
support is available through 260+ service centers.
Toll Free number: 18001027799
The technician will investigate the product for any defects and issues. If the product is within warranty,
the faulty parts would be replaced/ repaired free of cost.
The home visit will be available for areas which are being covered under Free Home visit facility.
Currently there are 260+such locations which are covered under this.
In case, the area falls under non- eligible for free visit, customer will have to arrange for the pick and
drop the product to the service center and service will be done free of cost
If the product is out of warranty or in absence of warranty card, customer will need to call up the toll
free number and arrange for the repair/ service at his own expense.
What is the Replacement Policy?
The product will be replaced only if the issue is found to be irreparable.
What is dead on arrival Policy?
Dead on arrival applies when a newly purchased product does not function at all. In such a case, it will
be replaced free of cost by our service center. However, such cases need to be reported within 10 days
from the date of receipt of the product.to report such a case, call on 08879020195. A service agent will
visit your house to check the product. If found to be in a non-working condition, the product will be
replaced.
Dead on arrival doesn’t apply to the following cases:
o If the product has been damaged / tampered/mishandled with by the customer
o If the customer is not able to provide the original invoice
o If the customer has registered a return request for the product
o Loss of any spare part by the customer
o Any other wear and tear caused to the product by the customer
. How do I activate warranty on Saregama Carvaan (the premium variant)?
To activate warranty, SMS the serial no. printed on your Carvaan (the premium variant). SMS ‘SC Serial
No.’ to 5676784
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Mumbai Head Office
2nd Floor, Spencer Building,
30 Forjett Street,
Landmark – The Lane Opp. Bhatia Hospital
Grant Road (West)
Mumbai – 400036
Landline: 022-66886200
E-mail : feedback@saregama.com -
Kolkata Head Office
33, Jessore Road, Kolkata- 700028
Tel No. 033-25512984
Fax No. 033-25500817 -
CESC House, Kolkota
2, Chowringhee Approach
Kolkata – 700072 -
New Delhi
A-62, 1st Floor, FIEE Complex,
Okhla Industrial Area,
Phase-II, New Delhi-110020
011- 40519759 -
Chennai
Door No. 2, 3,4 & 5
3rd Floor, Kasi Arcade
No. 116, Thyagaraya Road
T.Nagar, Chennai-600017
Tel No. 28151670, 28151671, 28151673 -
Ahmedabad
C-405, 406, Supath II,
Near Hotel Regenta,
Usmanpura,
Ahmedabad – 380013
Tel : 9925904692 -
USA
Saregama Inc.
200 Continental Drive
Suite 401
Newark, DE 19713
USA
+18594900156
Email – jai.prateek@rp-sg.in -
UK
Saregama PLC
79 College Road
Harrow,Middlesex
HA1 1BD
U.K.
+44 20 39485483
Email – enquiries@saregamaplc.net
https://images-eu.ssl-images-amazon.com/images/I/91-DHKauG5S.pdf
I have bought saregamapa carvan mini.
On off switch isn’t working so share your service provider information of gujarat ahmedabad.
Product is good but panel of switches not that standard.
Purchased “Saregama Carvaan Mini 2.0 Telugu- Music Player with Bluetooth/FM/AM/AUX (Sunset Red)” through Amazon on 6th October 2021. Less then a month.
On/Off button is not working.
Please share your services contact information in Hyderabad.
Problems in Sound quality of Recorded Songs. Sounds interrupted continuesly.
Saragama mini bhakti purchased by me 2 years has some problem. Please give me the service centre address so that I can send the instrument by courier. Iam from bangalore. It is out of warranty.
Saregama Carvaan Iam not satisfied with your service. Please contact me
I bought carvan in last year July but now it’s mode button not working not able to change artist mood or binaca geetmala
My Caravan’s volume keys are not working. Where to get it repaired.
Hi,
I have purchased Caravan premium model SC230 in 2019. FM is working properly, from earlier days most of the songs in all the section – Specials, Geetmala and Artistes are are corrupted and plays and skips with screeching sound. We have been using the Carvaan only as Radio – AM and FM daily for @30-40 min.
Wish, if the stored songs are also available in good quality. Can the software on internal SD card be replaced. How much will it cost. Is there any service station available at Pimpri Chinchwad, Pune location ?
Regards
Umesh
I want to get my saregama set repaired at BANGALORE .Pl let me know whom to contact .
Battery power remains only for 30 minutes. After that device shuts down kindly give service center no at Tirunelveli
I need to repair my caravan
Please provide contact details
Regards
My father received Saragam Caravan Baige/White color model as gift from my friend in Ahmedabad. My father never used it, and he passed away last year. I am trying for Select Mode, but cannot select one. FM radio is working. The battery is working and it is full. Any suggestions? Or the company can assist me? I am willing to pay extra in exchange with latest model in black color.
Same problem I think with me too. But it was within 10 days
Very frustrating
Very frustrating, my unit was replaced and the new unit has the same issue.
Seems like they are making a fool of us.
My caravan music player is not
working kindly guide me the
service station
My son gifted me three years ago. I have used it hardly for about one year. Later started the problem of not charging. I got the batteries replaced after few weeks again the same problem started for second time and got the batteries changed again second time recently but problem not solved and the service person don’t know other than replacing new batteries and he assured for replacing with the a different refurbished unit of course by charging the applicable cost. I have been following with customer care support since one month and registred the complaint many times one one is responding properly and suporting. Totally very bad experience and waste of money.
Randomly gets discharged – doesn’t get charge again – wait for a day – it shows charged again !!
Automatically switches over songs . On its own it plays and stops 😊
Very erratic operations .
Have stopped recommending to friends.
Randomly gets discharged – doesn’t get charge again – wait for a day – it shows charged again !!
Automatically switches over songs . On its own it plays and stops 😊
Very erratic operations .
Have stopped recommending to friends.
Randomly gets discharged – doesn’t get charge again – wait for a day – it shows charged again !!
Automatically switches over songs . On its own it plays and stops 😊
Very erratic operations .
Have stopped recommending to friends.
Total waste of money
I have purchased it on 16th August 1919 birthday gift for my wife but after 6th month is was useless for me because it’s charging was not working we can say it is dead till today.This was my worst experience .
Caravan mini purchased two months back. Good pleasant sound. Charging point not functioning. No response. Sheer waste of money. Why do they use such pathetic and ghatia material.
I purchased carvan for my father. It seems that it is enjoyable throughout. But in vain since purchase,within a span of 2 years, USB port for charging is replaced 3 times, still we have a problem. Already paid two times 444/- per visit. But still problem is not sort out. Very bad experience. Please let me find out solution.
I have been presented with caravan premium model SC230 in 2018
The songs are corrupted and plays and skips with screeching sound. Can the software on internal sd card be replaced. How much will it cost.
I bought Caravan couple of years back. From day one, FM radio never worked. Dealer said insert audio jack but nothing happened. All static. Ignored. Then USB port for charging inlet moved backwards, inaccessible. Got it repaired locally. Then playing USB started screeches. Now even with power supply it is not working. Overall a very bad experience. Hugely disappointed.
This product was gifted to me 6 months back. Now, it is not working, not being ON & OFF.
I am staying in Wakad ,PUNE 411057.
Plz guide me What I should do?
P S KULKARNI My WhatsApp No. 9821688101
The charging port of my Carvaan is disturbed. May i get service at Kota ?
This product was gifted to me 6 months back. Now, it is not working, not being ON & OFF.
I am staying in Wakad ,PUNE 411057.
What I should do?
P S KULKARNI My WhatsApp No. 9821688101
Connect sd device message on saregama mide
My charging point female inlet for power is broken.
Is it possible to repair in Patan (Gujarat). Please guide.
I got a Caravan mini as a gift from my company and its speaker was not working , but its aux port only working.
My charging point female inlet for power is broken.
Is it possible to repair in Nagpur. Pl guide.
Hi, I have rcd Carvaan Saregama as a gift. It is not working & I am based in Singapore. Pls advice how can I get it checked / repaired here. Your prompt reply is appreciated, thanks
HP: +65 98318227
Battery problem in my carvaan, where i can solve my problem
I got from Amazon, caravan mini 2.0,
S.no.06203031200142,
on 1-11-2020.
Barring cracklings on 101.6 fm,
Everything else is fine.
Please advise, what to do
My sa re ga ma is not working. Your toll free number is not working please depute technician for repair
Replacement of SAREGAMA set has been approved , vide order no. 381215, dated 30/10/2020 , but the set has not been delivered yet at my residential address as follows.
A.k.saxena
C-505, Saraswati Apartment
Sector-4
Gomti Nagar Extension
Lucknow- 226010
Mobile no. 9477702304
email id aksaxena508@rediffmail.com
Kindly get the set delivered at the earliest.
My charger do not work okz send new charger by ur technicion he also chech system
My saregama carnival is not working pls give contact detail of your service Center
Any repair centre in Hyderabad for carvan mini repairing purpose
i m getting probelm in charging my saregama caarvaan.
i think its charging point has some issue .
please guide me on my email- sonu9896395273@gmail.com
Don’t go service person, I had same , now they are telling mother board issue. Be Aware service person.
on your toll free no complaint is not getting register kindly check .
Hi there,
i got this system as a gift inDubai purchased through noon.com. but unfortunately it is not working there is a problem with it. Noon didnt take it back from us for the last 3 months.
is there any agent in dubai who can look into it.
Thanks
I purchased a CARAVAN (Model NO : SC03) in 2018. It was working smoothly but after Feb,20 it stated disturbing. FM is working and Speaker is OK. But whenever the caravan song is switched ON,it starts cracking sound,moreover songs recorded is not changing,only one song is being displayed repeatedly with cracking sound frequently.
May I request you to send a technician to repair the Caravan on sight,if possible. Pl let me know the service charge for such visit at 95B,Dr G.S,Bose Road,Dakshinayan,Kolkata-700039. Location : Lalkuthi Joltanki.
Regards
Mrs D.Chakraborty.
tkgubi@yahoo.co.in
we are in Shimla (Himachal Prdesh)can it be repaired here?
My premium carvan is in working condition, but it is not getting charged now. Mostly charging Jack is not working. Is carvan technician available at Aurangabad Maharashtra?
I am residing in Gurugram. My Carvan’s charging point broke. I showed in local market, but the person repairing said that it’s circuit is damaged and it’s beyond repair.
I want to show it to your service centre.
Need to repair my Saregama Caravan and your service centre toll free no 18001027799 reflecting number not in exist.
Kindly provide alternate service centre no for Nagpur city.
battery to be replaced because the old battery discharged quickly.how and from where it can be replaced.
Sir I purchased Carvaan Bhakti (Bhagwat Geeta) but many shlokas are missing.
it’s complete on your YouTube Version.
What’s the solution for this.
Hi My Carvan is in charging from last 8 hours but still I am not able to use it.
Please let me know.
I bought caravan classic radio in Jan 2020 from India. The mode button doesn’t work. I cannot change songs. How can I get it fixed in US. Kindly advice
Charging Port of Caravan is very loose and getting disconnected.Battery is not chargeable even if it is charged it is only 25% of Bar. I am not getting connected with Toll free Number. If possible get me connected on my number or other wise give me Hyderabad Local service center number to get charging port fixed.
Hope this will be seen by authorised and responsible person, so that my complaint is attended promptly.
9440046112, 8074611848
caravan – charging cable not working, may be broken, light doesn’t lit up in the radio. is there a local fixman available in north Carolina? please advise how to fix this.
I purchased Saregama carvaan almost three years back.
1.After a year or so it’s display started disfunctioning and ultimately now it has become almost black, I just cant read display.
2. Light indicator withswitch on push button has also stopped to glow.
3. Change over to FM, USB , Saregama also has problem.
4. Blutooth pairing is also not functioning well , have to try several time to connect.
Need immediate attention , my locality is Gomti Nagar area in Lucknow (Uttar Pradesh)
Particular song gets repeated. Next song does not come. This happens in any mode and artistes. The artistes also are wrongly played
I had received Saregama Caravan as a gift on 11/10/2019.Sometime in March it started giving problems.In the Saregama mode, irrespective of the Artist that I select I get to hear the song “Rimjhim ke taraane leeke àayi Barsaat”.It is very very irritating..And I am indeed very disappointed by the quality of this much hyped product.
I have purchased Caravan 5000 hindi songs set through Amazon just a week back. The side saregama button is stuck. The reset button is not working. Where is your service center at Mysore. Karnataka. Pls send / give me location of your service center.
I am in Ludhiana Punjab my carvan 2.0 is not working from where I repair this
Is service available in kerala, if yes which all cities you give service?
I have purchase saregama carvan before 2 months..now it is not working
Hi .
Sargama Legends
My carvaans charging point is broken ,
Is it repairable ?
If yes then plz reply ?
dekarande52243@yahoo.com
Saregam display panel cost please
Hi
Saregama Legend
My USB female inlet for power is broken.
Is it possible to repair? is there a service center in Bangalore
Hi mera name Rajesh he me ne aap.ka produces saregama liya.taha lekin uska cahrjar pin karab ho Gaya he to kaha pe ripper hoga mera mobile number he 9687343441 plz Colling me
Need to replace battery for saregama
I purchased Caravvan Marathi on 26th February 2019. The charging inlet is faulty and set is not being charged. I lodged complaint on 20th June 2019 complaint no. 26309.and followed up almost every alternate day. Every time false promises are given but nothing is being done to repair it. The technician has reported the fault to company but it seems that they do not bother for the grievance of customer. It seems that it is the company policy to ignore all complains once the product is sold.
Charging oort not working and Complaint no 27396 dt 26.06.19 was registered at call centre. Till date no technician has visited. Call centre is unable to resolve the complaint.
I am highly disappointed by after sales service of Saregama. My Carvaan is under warranty and it’s charging pin is not working. On complaint the representative came after 3 days and said it need to be replaced. But part is not available. Even after one month on repeated calls, answer is part is not available. Company should improve its after sales service
Hie
I bought Saregama Caravaan Mini last month and it has stopped working. I stay in Kolkata.
Is it possible to get it replaced as it seems to have some manufacturing defect.
Sir
We got saregama as a gift new one but it’s not working pl do the needfull
Our new saregama carvaan is not working what to do we are in muscat
I bought carvaan last year and now facing weak battery problem. I made a complaint to your customer care registered at 19290 on 12th May 2019, but no action has been taken so far nor your any technician has come to attend my problem. Pl. look into my complaint and expedite service at the earliest. Thanks.
my cell 9412742455
i live in singapore and bought a carvaan , after unboxing only the radio seems to work and none of the other modes work. its only FM, what do i do
I have Carvaan Gold, on its LCD screen showing 2 lines. Need to resolve the issue.
We have purchased Carawan Radio in the name of my wife Roshan Kumari Meena having Sl No SC01BR08181011403166 on 28.02.2018. After 15 fays from date of purchase its SAREGAMA mode main function is not working. accordingly on help desk No complaint was made vide complained No 16444 on 25 .04.2018 but till date none attended the complaint.
My Saregama is not getting charged, though the charger is working well.
What should I do ??
i want to know warranty status of my caravn. I had got the same as gift. I dont have invoice. however i have registered the product by sending SMS as mentioned. Now my Carvan is not working how to register the product.
Sir,I had a Saregama Caravan out of warranty period , the charging inlet was broken, complaint registered in toll free no.,complaint no SRGM 84701 . Instrument was picked up on 4 Feb 2019. It was send back after servicing on 26 Feb to my Residence .I was out of state and courier person arrived without information I could not collect it.There after many times I contacted through toll free No ,but till date I did not receive the radio ,today it is 25 March . Kindly arrange for the delivery at the earliest .My order ID is 161487.
My carvaan is not charging, so I am not able to play. It is after one year warranty. Where can I get it repaired?
I bought sa re ga ma carvaan mini but the fm feature doesn’t work. What can be done in this case?
I bought caravan last year in March..the charging inlet is broken…we are in Udhampur….can it be repaired here?
Charging port broken in jammu
Where to get repaired out of warranty
What is cost of battery
My caravan became non functional how it can be repaired? I am residing at Jaipur. I bought it in 2018.
How to know my carvaan warranty activated
I have purchased CARVAAN Hindi version. I am looking for USB loaded with all Marathi songs at additional price. Please quote.
Hi
Saregama Legend
My USB female inlet for power is broken.
Is it possible to repair?
Is it possible to open back panel?
Kindly guide
Kirit
Sucon2016@gmail.com