Saregama Carvaan Customer Care : Saregama Carvaan service centers

Saregama Carvaan

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Saregama Carvaan is a portable digital music player with in-built stereo speakers that comes with 5000 evergreen Hindi songs inside. The unique proposition of this product is that even today in the times when digital music consumption is the order of the day, Carvaan attempts to give the the older generation a lean-back, uncomplicated ala70s Vividh Bharti music listening experience. Carvaan is a perfect blend of digital technology a retro form factor. In less than a year, from launch its unprecedented sales have made it Saregama’s flagship product.

 

Saregama’s head office is located in Kolkata, with other offices in Mumbai, Delhi and Chennai. It is listed on the NSE and BSE.

Saregama Carvaan Customer Care

Toll Free helpline no. 18001027799

Saregama Carvaan service centers

Doorstep warranty is available in select cities. The allotted technician will visit your place to fix the issue
as per the appointment scheduling. If there is no doorstep facility available in your location, you will
have to carry the product to the nearest service center.

To book a service, call toll free no.1800 102 7799

 

How to contact Saregama Carvaan nearest service center?

In case the product has any manufacturing defect or software issue, you can reach out to us on our toll
free number 18001027799. A service agent will come to your door step (if within serviceable area, else
you can drop and pick the product from the specified service center) and test the product thoroughly
against all issues or defects. If any issue found, the defective part will be replaced by the service agent.
In case the product is irreparable attributable to any manufacturing defect, it will be replaced by the
service agent.

0. Whom do I contact for After Sales Service within warranty period?
A dedicated toll free helpline number can be called up from 9 am to 9 pm from Mon- Sun. A service
agent/ technician will come to your home and check the product for any issues. Our after sales service
support is available through 260+ service centers.
Toll Free number: 18001027799
The technician will investigate the product for any defects and issues. If the product is within warranty,
the faulty parts would be replaced/ repaired free of cost.
The home visit will be available for areas which are being covered under Free Home visit facility.
Currently there are 260+such locations which are covered under this.
In case, the area falls under non- eligible for free visit, customer will have to arrange for the pick and
drop the product to the service center and service will be done free of cost
If the product is out of warranty or in absence of warranty card, customer will need to call up the toll
free number and arrange for the repair/ service at his own expense.

What is the Replacement Policy?
The product will be replaced only if the issue is found to be irreparable.

What is dead on arrival Policy?
Dead on arrival applies when a newly purchased product does not function at all. In such a case, it will
be replaced free of cost by our service center. However, such cases need to be reported within 10 days
from the date of receipt of the product.to report such a case, call on 08879020195. A service agent will
visit your house to check the product. If found to be in a non-working condition, the product will be
replaced.
Dead on arrival doesn’t apply to the following cases:
o If the product has been damaged / tampered/mishandled with by the customer
o If the customer is not able to provide the original invoice
o If the customer has registered a return request for the product
o Loss of any spare part by the customer
o Any other wear and tear caused to the product by the customer

. How do I activate warranty on Saregama Carvaan (the premium variant)?
To activate warranty, SMS the serial no. printed on your Carvaan (the premium variant). SMS ‘SC Serial
No.’ to 5676784

 

  • Mumbai Head Office

    2nd Floor, Spencer Building,
    30 Forjett Street,
    Landmark – The Lane Opp. Bhatia Hospital
    Grant Road (West)
    Mumbai – 400036
    Landline: 022-66886200
    E-mail : [email protected]

  • Kolkata Head Office

    33, Jessore Road, Kolkata- 700028
    Tel No. 033-25512984
    Fax No. 033-25500817

  • CESC House, Kolkota

    2, Chowringhee Approach
    Kolkata – 700072

  • New Delhi

    A-62, 1st Floor, FIEE Complex,
    Okhla Industrial Area,
    Phase-II, New Delhi-110020
    011- 40519759

  • Chennai

    Door No. 2, 3,4 & 5
    3rd Floor, Kasi Arcade
    No. 116, Thyagaraya Road
    T.Nagar, Chennai-600017
    Tel No. 28151670, 28151671, 28151673

  • Ahmedabad

    C-405, 406, Supath II,
    Near Hotel Regenta,
    Usmanpura,
    Ahmedabad – 380013
    Tel : 9925904692

  • USA

    Saregama Inc.
    200 Continental Drive
    Suite 401
    Newark, DE 19713
    USA
    +18594900156
    Email – [email protected]

  • UK

    Saregama PLC
    79 College Road
    Harrow,Middlesex
    HA1 1BD
    U.K.
    +44 20 39485483
    Email – [email protected]

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Leave a Comment

89 thoughts on “Saregama Carvaan”

  1. I have bought saregamapa carvan mini.
    On off switch isn’t working so share your service provider information of gujarat ahmedabad.
    Product is good but panel of switches not that standard.

    Reply
  2. Purchased “Saregama Carvaan Mini 2.0 Telugu- Music Player with Bluetooth/FM/AM/AUX (Sunset Red)” through Amazon on 6th October 2021. Less then a month.
    On/Off button is not working.
    Please share your services contact information in Hyderabad.

    Reply
  3. Problems in Sound quality of Recorded Songs. Sounds interrupted continuesly.

    Reply
  4. Saragama mini bhakti purchased by me 2 years has some problem. Please give me the service centre address so that I can send the instrument by courier. Iam from bangalore. It is out of warranty.

    Reply
  5. Saregama Carvaan Iam not satisfied with your service. Please contact me

    Reply
  6. I bought carvan in last year July but now it’s mode button not working not able to change artist mood or binaca geetmala

    Reply
  7. My Caravan’s volume keys are not working. Where to get it repaired.

    Reply
  8. Hi,
    I have purchased Caravan premium model SC230 in 2019. FM is working properly, from earlier days most of the songs in all the section – Specials, Geetmala and Artistes are are corrupted and plays and skips with screeching sound. We have been using the Carvaan only as Radio – AM and FM daily for @30-40 min.
    Wish, if the stored songs are also available in good quality. Can the software on internal SD card be replaced. How much will it cost. Is there any service station available at Pimpri Chinchwad, Pune location ?

    Regards
    Umesh

    Reply
  9. I want to get my saregama set repaired at BANGALORE .Pl let me know whom to contact .

    Reply
  10. Battery power remains only for 30 minutes. After that device shuts down kindly give service center no at Tirunelveli

    Reply
  11. I need to repair my caravan
    Please provide contact details
    Regards

    Reply
  12. My father received Saragam Caravan Baige/White color model as gift from my friend in Ahmedabad. My father never used it, and he passed away last year. I am trying for Select Mode, but cannot select one. FM radio is working. The battery is working and it is full. Any suggestions? Or the company can assist me? I am willing to pay extra in exchange with latest model in black color.

    Reply
  13. Same problem I think with me too. But it was within 10 days
    Very frustrating

    Reply
  14. Very frustrating, my unit was replaced and the new unit has the same issue.
    Seems like they are making a fool of us.

    Reply
  15. My caravan music player is not
    working kindly guide me the
    service station

    Reply
  16. My son gifted me three years ago. I have used it hardly for about one year. Later started the problem of not charging. I got the batteries replaced after few weeks again the same problem started for second time and got the batteries changed again second time recently but problem not solved and the service person don’t know other than replacing new batteries and he assured for replacing with the a different refurbished unit of course by charging the applicable cost. I have been following with customer care support since one month and registred the complaint many times one one is responding properly and suporting. Totally very bad experience and waste of money.

    Reply
  17. Randomly gets discharged – doesn’t get charge again – wait for a day – it shows charged again !!
    Automatically switches over songs . On its own it plays and stops 😊
    Very erratic operations .

    Have stopped recommending to friends.

    Reply
  18. Randomly gets discharged – doesn’t get charge again – wait for a day – it shows charged again !!
    Automatically switches over songs . On its own it plays and stops 😊
    Very erratic operations .

    Have stopped recommending to friends.

    Reply
  19. Randomly gets discharged – doesn’t get charge again – wait for a day – it shows charged again !!
    Automatically switches over songs . On its own it plays and stops 😊
    Very erratic operations .

    Have stopped recommending to friends.

    Reply
  20. Total waste of money

    Reply
  21. I have purchased it on 16th August 1919 birthday gift for my wife but after 6th month is was useless for me because it’s charging was not working we can say it is dead till today.This was my worst experience .

    Reply
  22. Caravan mini purchased two months back. Good pleasant sound. Charging point not functioning. No response. Sheer waste of money. Why do they use such pathetic and ghatia material.

    Reply
  23. I purchased carvan for my father. It seems that it is enjoyable throughout. But in vain since purchase,within a span of 2 years, USB port for charging is replaced 3 times, still we have a problem. Already paid two times 444/- per visit. But still problem is not sort out. Very bad experience. Please let me find out solution.

    Reply
  24. I have been presented with caravan premium model SC230 in 2018
    The songs are corrupted and plays and skips with screeching sound. Can the software on internal sd card be replaced. How much will it cost.

    Reply
  25. I bought Caravan couple of years back. From day one, FM radio never worked. Dealer said insert audio jack but nothing happened. All static. Ignored. Then USB port for charging inlet moved backwards, inaccessible. Got it repaired locally. Then playing USB started screeches. Now even with power supply it is not working. Overall a very bad experience. Hugely disappointed.

    Reply
  26. This product was gifted to me 6 months back. Now, it is not working, not being ON & OFF.
    I am staying in Wakad ,PUNE 411057.
    Plz guide me What I should do?
    P S KULKARNI My WhatsApp No. 9821688101

    Reply
  27. The charging port of my Carvaan is disturbed. May i get service at Kota ?

    Reply
  28. This product was gifted to me 6 months back. Now, it is not working, not being ON & OFF.
    I am staying in Wakad ,PUNE 411057.
    What I should do?
    P S KULKARNI My WhatsApp No. 9821688101

    Reply
  29. Connect sd device message on saregama mide

    Reply
  30. My charging point female inlet for power is broken.
    Is it possible to repair in Patan (Gujarat). Please guide.

    Reply
  31. I got a Caravan mini as a gift from my company and its speaker was not working , but its aux port only working.

    Reply
  32. My charging point female inlet for power is broken.
    Is it possible to repair in Nagpur. Pl guide.

    Reply
  33. Hi, I have rcd Carvaan Saregama as a gift. It is not working & I am based in Singapore. Pls advice how can I get it checked / repaired here. Your prompt reply is appreciated, thanks
    HP: +65 98318227

    Reply
  34. Battery problem in my carvaan, where i can solve my problem

    Reply
  35. I got from Amazon, caravan mini 2.0,
    S.no.06203031200142,
    on 1-11-2020.
    Barring cracklings on 101.6 fm,
    Everything else is fine.
    Please advise, what to do

    Reply
  36. My sa re ga ma is not working. Your toll free number is not working please depute technician for repair

    Reply
  37. Replacement of SAREGAMA set has been approved , vide order no. 381215, dated 30/10/2020 , but the set has not been delivered yet at my residential address as follows.

    A.k.saxena
    C-505, Saraswati Apartment
    Sector-4
    Gomti Nagar Extension
    Lucknow- 226010
    Mobile no. 9477702304
    email id [email protected]

    Kindly get the set delivered at the earliest.

    Reply
  38. My charger do not work okz send new charger by ur technicion he also chech system

    Reply
  39. My saregama carnival is not working pls give contact detail of your service Center

    Reply
  40. Any repair centre in Hyderabad for carvan mini repairing purpose

    Reply
  41. i m getting probelm in charging my saregama caarvaan.
    i think its charging point has some issue .
    please guide me on my email- [email protected]

    Reply
    • Don’t go service person, I had same , now they are telling mother board issue. Be Aware service person.

      Reply
  42. on your toll free no complaint is not getting register kindly check .

    Reply
  43. Hi there,

    i got this system as a gift inDubai purchased through noon.com. but unfortunately it is not working there is a problem with it. Noon didnt take it back from us for the last 3 months.

    is there any agent in dubai who can look into it.

    Thanks

    Reply
  44. I purchased a CARAVAN (Model NO : SC03) in 2018. It was working smoothly but after Feb,20 it stated disturbing. FM is working and Speaker is OK. But whenever the caravan song is switched ON,it starts cracking sound,moreover songs recorded is not changing,only one song is being displayed repeatedly with cracking sound frequently.
    May I request you to send a technician to repair the Caravan on sight,if possible. Pl let me know the service charge for such visit at 95B,Dr G.S,Bose Road,Dakshinayan,Kolkata-700039. Location : Lalkuthi Joltanki.
    Regards
    Mrs D.Chakraborty.
    [email protected]

    Reply
  45. we are in Shimla (Himachal Prdesh)can it be repaired here?

    Reply
  46. My premium carvan is in working condition, but it is not getting charged now. Mostly charging Jack is not working. Is carvan technician available at Aurangabad Maharashtra?

    Reply
  47. I am residing in Gurugram. My Carvan’s charging point broke. I showed in local market, but the person repairing said that it’s circuit is damaged and it’s beyond repair.
    I want to show it to your service centre.

    Reply
  48. Need to repair my Saregama Caravan and your service centre toll free no 18001027799 reflecting number not in exist.

    Kindly provide alternate service centre no for Nagpur city.

    Reply
  49. battery to be replaced because the old battery discharged quickly.how and from where it can be replaced.

    Reply
  50. Sir I purchased Carvaan Bhakti (Bhagwat Geeta) but many shlokas are missing.
    it’s complete on your YouTube Version.

    What’s the solution for this.

    Reply
  51. Hi My Carvan is in charging from last 8 hours but still I am not able to use it.
    Please let me know.

    Reply
  52. I bought caravan classic radio in Jan 2020 from India. The mode button doesn’t work. I cannot change songs. How can I get it fixed in US. Kindly advice

    Reply
  53. Charging Port of Caravan is very loose and getting disconnected.Battery is not chargeable even if it is charged it is only 25% of Bar. I am not getting connected with Toll free Number. If possible get me connected on my number or other wise give me Hyderabad Local service center number to get charging port fixed.
    Hope this will be seen by authorised and responsible person, so that my complaint is attended promptly.
    9440046112, 8074611848

    Reply
  54. caravan – charging cable not working, may be broken, light doesn’t lit up in the radio. is there a local fixman available in north Carolina? please advise how to fix this.

    Reply
  55. I purchased Saregama carvaan almost three years back.
    1.After a year or so it’s display started disfunctioning and ultimately now it has become almost black, I just cant read display.
    2. Light indicator withswitch on push button has also stopped to glow.
    3. Change over to FM, USB , Saregama also has problem.
    4. Blutooth pairing is also not functioning well , have to try several time to connect.
    Need immediate attention , my locality is Gomti Nagar area in Lucknow (Uttar Pradesh)

    Reply
  56. Particular song gets repeated. Next song does not come. This happens in any mode and artistes. The artistes also are wrongly played

    Reply
  57. I had received Saregama Caravan as a gift on 11/10/2019.Sometime in March it started giving problems.In the Saregama mode, irrespective of the Artist that I select I get to hear the song “Rimjhim ke taraane leeke àayi Barsaat”.It is very very irritating..And I am indeed very disappointed by the quality of this much hyped product.

    Reply
  58. I have purchased Caravan 5000 hindi songs set through Amazon just a week back. The side saregama button is stuck. The reset button is not working. Where is your service center at Mysore. Karnataka. Pls send / give me location of your service center.

    Reply
  59. I am in Ludhiana Punjab my carvan 2.0 is not working from where I repair this

    Reply
  60. Is service available in kerala, if yes which all cities you give service?

    Reply
  61. I have purchase saregama carvan before 2 months..now it is not working

    Reply
  62. Hi .
    Sargama Legends
    My carvaans charging point is broken ,
    Is it repairable ?
    If yes then plz reply ?
    [email protected]

    Reply
  63. Saregam display panel cost please

    Reply
  64. Hi
    Saregama Legend
    My USB female inlet for power is broken.
    Is it possible to repair? is there a service center in Bangalore

    Reply
  65. Hi mera name Rajesh he me ne aap.ka produces saregama liya.taha lekin uska cahrjar pin karab ho Gaya he to kaha pe ripper hoga mera mobile number he 9687343441 plz Colling me

    Reply
  66. Need to replace battery for saregama

    Reply
  67. I purchased Caravvan Marathi on 26th February 2019. The charging inlet is faulty and set is not being charged. I lodged complaint on 20th June 2019 complaint no. 26309.and followed up almost every alternate day. Every time false promises are given but nothing is being done to repair it. The technician has reported the fault to company but it seems that they do not bother for the grievance of customer. It seems that it is the company policy to ignore all complains once the product is sold.

    Reply
  68. Charging oort not working and Complaint no 27396 dt 26.06.19 was registered at call centre. Till date no technician has visited. Call centre is unable to resolve the complaint.

    Reply
  69. I am highly disappointed by after sales service of Saregama. My Carvaan is under warranty and it’s charging pin is not working. On complaint the representative came after 3 days and said it need to be replaced. But part is not available. Even after one month on repeated calls, answer is part is not available. Company should improve its after sales service

    Reply
  70. Hie
    I bought Saregama Caravaan Mini last month and it has stopped working. I stay in Kolkata.
    Is it possible to get it replaced as it seems to have some manufacturing defect.

    Reply
  71. Sir
    We got saregama as a gift new one but it’s not working pl do the needfull

    Reply
  72. Our new saregama carvaan is not working what to do we are in muscat

    Reply
  73. I bought carvaan last year and now facing weak battery problem. I made a complaint to your customer care registered at 19290 on 12th May 2019, but no action has been taken so far nor your any technician has come to attend my problem. Pl. look into my complaint and expedite service at the earliest. Thanks.
    my cell 9412742455

    Reply
  74. i live in singapore and bought a carvaan , after unboxing only the radio seems to work and none of the other modes work. its only FM, what do i do

    Reply
  75. I have Carvaan Gold, on its LCD screen showing 2 lines. Need to resolve the issue.

    Reply
  76. We have purchased Carawan Radio in the name of my wife Roshan Kumari Meena having Sl No SC01BR08181011403166 on 28.02.2018. After 15 fays from date of purchase its SAREGAMA mode main function is not working. accordingly on help desk No complaint was made vide complained No 16444 on 25 .04.2018 but till date none attended the complaint.

    Reply
  77. My Saregama is not getting charged, though the charger is working well.
    What should I do ??

    Reply
  78. i want to know warranty status of my caravn. I had got the same as gift. I dont have invoice. however i have registered the product by sending SMS as mentioned. Now my Carvan is not working how to register the product.

    Reply
  79. Sir,I had a Saregama Caravan out of warranty period , the charging inlet was broken, complaint registered in toll free no.,complaint no SRGM 84701 . Instrument was picked up on 4 Feb 2019. It was send back after servicing on 26 Feb to my Residence .I was out of state and courier person arrived without information I could not collect it.There after many times I contacted through toll free No ,but till date I did not receive the radio ,today it is 25 March . Kindly arrange for the delivery at the earliest .My order ID is 161487.

    Reply
  80. My carvaan is not charging, so I am not able to play. It is after one year warranty. Where can I get it repaired?

    Reply
  81. I bought sa re ga ma carvaan mini but the fm feature doesn’t work. What can be done in this case?

    Reply
  82. I bought caravan last year in March..the charging inlet is broken…we are in Udhampur….can it be repaired here?

    Reply
    • Charging port broken in jammu
      Where to get repaired out of warranty

      Reply
    • What is cost of battery

      Reply
      • My caravan became non functional how it can be repaired? I am residing at Jaipur. I bought it in 2018.

        Reply
  83. How to know my carvaan warranty activated

    Reply
  84. I have purchased CARVAAN Hindi version. I am looking for USB loaded with all Marathi songs at additional price. Please quote.

    Reply
  85. Hi
    Saregama Legend
    My USB female inlet for power is broken.
    Is it possible to repair?
    Is it possible to open back panel?
    Kindly guide
    Kirit
    [email protected]

    Reply