Most of us are aware that we must never share our bank account, card or OTP details with an unknown caller. But did you know that fraudsters can scam you even without these details? The request money fraud has been on the rise, and you can become a victim even if the fraudster just knows your phone number.
In case you have been sent a fraudulent collect-call request, decline it and contact PhonePe support on the app. PhonePe never asks for confidential details. If you are asked for such details by anyone posing as a PhonePe representative, please ask them to send you an email
Please note, PhonePe never publishes any helpline numbers on Twitter. They only post these details from @PhonePeSupport, which is the only verified PhonePe helpline account on Twitter.
Here’s what you need to remember to stay safe:
- You never have to ‘Pay’ or enter your UPI pin to receive money on PhonePe. A genuine sender only requires your phone number to send you money.
- In case you have been sent a fraudulent collect-call request, decline it and contact PhonePe support on the app.
- PhonePe never asks for confidential details. If you are asked for such details by anyone posing as a PhonePe representative, please ask them to send you an email. Only respond to emails from the @phonepe.com domain.
- Do not search for PhonePe customer support numbers on Google, Twitter, FB etc. The ONLY official way to reach PhonePe customer support is support.phonepe.com
- Never call/respond to unverified mobile numbers claiming to be PhonePe Support.
- Connect with us only on our official accounts across various social media platforms.
● Twitter handles: https://twitter.com/PhonePe
https://twitter.com/PhonePeSupport
● Facebook account: https://www.facebook.com/OfficialPhonePe/
In case your card or account details get compromised:
- Report to support.phonepe.com
- Approach your nearest cyber-cell and file a police complaint
For more info visit : blog.phonepe.com/request-money-fraud-what-it-is-how-you-can-stay-safe-6543cb1c6ecb