FASTag is a RFID passive tag used for making toll payments directly from the customers linked prepaid or savings/current account. It is affixed on the windscreen of the vehicle and enables the customer to drive through toll plazas, without stopping for any toll payments. The toll fare is directly deducted from the linked account of the customer. FASTag is also vehicle specific and once it is affixed to a vehicle, it cannot be transferred to another vehicle. FASTag can be purchased from any of the NETC Member Banks. If a FASTag is linked to the prepaid account, then it needs to be recharged/ topped-up as per the usage of the customer. If adequate balance is not maintained by the customer, the FASTag gets blacklisted at the toll plaza. In such a scenario if the customer travels through a toll plaza without recharging then he won’t be able to avail the NETC services and would be required to pay the toll fare through cash.

Give missed call for NHAI prepaid wallet FASTag balance

Users of FASTag, the RFID tags that can be used to make electronic toll payments, who use NHAI prepaid wallet to make toll payments can know the balance in their wallet through a missed call to a toll-free number, +91-88843 33331.

Here is the detailed list of certified banks providing FASTags

• S. No.	Issuing Bank	Customer Care Helpline No
  1	Axis Bank	1800-419-8585
  2	ICICI Bank	1800-2100-104
  3	IDFC Bank	1800-266-9970
  4	State Bank of India	1800-11-0018
  5	HDFC Bank	1800-120-1243
  6	Karur Vysya Bank	1800-102-1916
  7	EQUITAS Small Finance Bank	1800-419-1996
  8	PayTM Payments Bank Ltd	1800-102-6480
  9	Kotak Mahindra Bank	1800-419-6606
  10	Syndicate Bank	1800-425-0585
  11	Federal Bank	1800-266-9520
  12	South Indian Bank	1800-425-1809
  13	Punjab National Bank	080-67295310
  14	Punjab & Maharashtra Co-op Bank	1800-223-993
  15	Saraswat Bank	1800-266-9545
  16	Fino Payments Bank	1860-266-3466
  17	City Union Bank	1800-2587200
  18	Bank of Baroda	1800-1034568
  19	IndusInd Bank	1860-5005004
  20	Yes Bank	1800-1200
  21	Union Bank	1800-222244
  22	Nagpur Nagarik Sahakari Bank Ltd	1800-2667183

  Source: IHMCL

  If the customer care number (1033) is not working what is the alternate option?

  You can call on your bank call center number and register your complaint or mail at nodal@ihmcl.com

  What if the FASTag lane is not working?

  You can pay through other means of payment and lodge complaint at 1033 call center.

  What if the FASTag Machine is not working at the toll?

  In case the equipments are not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call on 1033 toll free number and register the complaint on centralize call center set up by NHAI (Gov. of India) about the issue at the toll plaza.

  What if my FASTag is not working at the toll plaza?

  In case FASTag is not acceptable at the toll plaza, the Customer should call on the 1033 toll-free number and register the complaint about the same. 1033 call center is set up by NHAI (Govt. of India) for all road assistance to the highway user which includes FASTag as well.

  I got a new FASTag but when i have used for the first its says Blacklisted but i have sufficient balance in my wallet.

  Blacklist of tag means vehicle is not allowed to pay through FASTag at the toll plaza. There are various reason of blacklisting of Tag, i.e. Tag is not having sufficient balance in his FASTag account. In such cases Customer should call his bank toll free call center numbers and get the reason of blacklist.

  To avoid Blacklisting of tag, customer should recharge his tag when he gets the alert of low balance from his bank.

  Also FASTag can be blacklisted by the law enforcement agencies due to any rule violation complaint register against the vehicle. In such cases the enforcement agencies request issuer or acquirer to add the tag id the in the blacklist.

  What is the meaning of tag blacklisted? What can be done to avoid the Blacklist of tag?

  A blacklist of tag means vehicle is not allowed to pay through FASTag at the toll plaza. There are various reason of blacklisting of Tag, i.e. Tag is not having sufficient balance in his FASTag account.  In such cases Customer should call his bank toll free call center numbers and get the reason of blacklist. To avoid Blacklisting of tag, customer should recharge his tag when he gets the alert of low balance from his bank. Also FASTag can be blacklisted by the law enforcement agencies due to any rule violation complaint register against the vehicle. In such cases the enforcement agencies request issuer or acquirer to add the tag id the in the blacklist.

  Source n more info visit : https://www.npci.org.in/netc-consumer