What to do if you lost an item in Uber ? How to Contact Uber driver about lost item?

What to do if you lost an item in Uber cab



What to do if you lost an item in an Uber

If you lost an item in an Uber, you can contact your driver to see if the item is still in their car. If your driver has the item, you can coordinate a time and a place to get the item back.

How to Contact Uber driver about a lost item

The best way to retrieve an item you may have left in a vehicle is to call the driver. Here’s how:

1. Scroll down and enter the phone number you would like to be contacted at. Tap submit. 

If you lost your personal phone, enter a friend’s phone number instead. 

2. We’ll call the number you enter to connect you directly with your driver’s mobile number. 

If your driver picks up and confirms that your item has been found, coordinate a mutually convenient time and place to meet for its return to you. 

If your driver doesn’t pick up, leave a detailed voicemail describing your item and the best way to contact you. 

Please be considerate that your driver’s personal schedule will be affected by taking time out to return your item to you.

Steps to contact your Uber driver about a lost item:

  • Go to help.uber.com and log in
  • Under “Trips Issues and Refunds,” find the ride where you lost the item
  • Select “I lost an item”
  • Enter your phone number
  • Uber will call you and connect you to your driver
  • If the driver picks up their phone or responds to your phone message, you can coordinate a time and place to pick up your item
  • If the driver doesn’t pick up or quickly respond, try the steps above again in a few hours

If your ride has just ended, find the text notification notifying you that your driver arrived and call that number. It will only put you in touch with your driver if it hasn’t been long since your ride ended.

If you couldn’t reach your uber driver about a lost item

Calling your driver to connect is the best way to retrieve an item you may have left in a vehicle. If you have not tried contacting your driver directly, head back and select “Contact my driver about a lost item”.

If more than 24 hours have passed since your trip ended and you’re still unable to connect with your driver, we’ll step in to help. Please share some details below.

Drivers are independent contractors. Neither Uber nor drivers are responsible for the items left in a vehicle after a trip ends. We’re here to help, but cannot guarantee that a driver has your item or can immediately deliver it to you.


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5 thoughts on “What to do if you lost an item in Uber cab”

  1. I need to be contacted about an URGENT issue. Please call me at (786) 413-9485

  2. Dear Uber,
    I’ve writing in hope of retrieving my lost mobile phone. I ordered two Uber’s last night from Kingston to Teddington then back. The return journey started at 2am and I left the phone in the back seat. I can’t log in to my Uber account without the 2-step verification code sent by text to my phone so this is my only option to contact you. Can you call me back on 07719419459 to discuss alternatively email me at jack_mcglade@yahoo.com. I just need to find the driver and call him regarding the missing phone. Thanks

  3. My name is Keely Shirley. I left my phone in Marianne’s car. License Plate # JVR9452. The trip was paid by Kristen Daniels (972)310-1319. I spoke to Marianne (the driver) on Sunday, 6/30 at 3:27 for 13 minutes. She explained she was in a car accident after dropping us and that she did in fact have my phone.. We agreed to touch base today to meet so I could retrieve my phone. I have texted, left messages and called all day. I am leaving the country tomorrow and will return 7/10. My phone has 3 months of business contacts that I must have immediately. I am happy to send her a Pre Paid envelope or reimburse shipping. This is not a matter of me needing the phone but me NEEDING the data that is not saved on the CLOUD> It is my income at stake. Please HELP!

  4. My husband and I were driven home, San Jose, from the airport and my husband left his phone. Bao was our driver and we cannot get through to him. It is urgent we get his phone back. Please help!

  5. I lost my phone while trying to help my friend get home. Phone number associated with account 618 973 9409. My name is Kelly Stukenberg. I lost my phone while helping my friend go from Broad Ripple to Fishers IN. Can you help find the driver of my car? I was sitting in the passenger back seat?