Loom Solar is India’s premium solar brand store headquartered in Delhi NCR. It sells solar systems such as solar panels, solar inverters, solar batteries for top brands with Installations, government approvals and promised delivery within 3 days across India. It is ISO 9001-2015 certified and also recognized as Startup by Government of India.
Loom Solar customer care
Call / what’s app – 8750778800
email at, [email protected]
Loom solar online complaint : Click here
Small packets are sent through Fedex and Bluedart courier, If any item found damaged during transit in that case , following action will be taken
- Minor damage, Refund 20% of product value.
- Major damage, refund 50% of product value.
Wrong item delivery
We dispatch hundreds of packets everyday, our people can do mistakes, In case, wrong item has been delivered, following action will be taken,
- The wrong item will be taken back. Once, item reaches to loom solar warehouse, full amount will be refunded.
- Meanwhile, customer can go for fresh purchase to get the same item.
There are times when some unavoidable reason occur, In case, order Id has been generated and paid partially, Cancellation of existing order will attract 10% cancellation charges of total product value.
Cancellation due to non performance of solar system:
There are many factors which impacts the efficiency of solar system such as electricity situation in the city, how panels are installed, electrical parameters etc. Once, system is installed, it can not be taken back.