Kotak Mahindra Bank customer support email-id & Grievance Redressal

Kotak Mahindra Bank Emails

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For assistance, call our Customer Contact Center at 1860-266-2666, or +91-22-6600-6022 if overseas.

Kotak Mahindra Bank Customer Support Email addresses

If you wish to contact Kotak Mahindra Bank via email, below are the email addresses for specific departments:

Kotak Mahindra Bank Customer Service Center [email protected]
Kotak Credit Card Customer Service Center [email protected]
Kotak Loan Customer Service Center [email protected]
Kotak Life Insurance Customer Service Center [email protected]
Kotak General Insurance Customer Service Center [email protected]
Kotak Securities Customer Service Center [email protected]
Kotak Car Finance Customer Service Center [email protected]
Kotak SME Banking Customer Service Center [email protected]

In case you wish to register and report any security related issues such as frauds or vulnerabilities with regards to Kotak Mahindra Bank systems and its allied services, you can send an email to: [email protected]

For Grievance Redressal

Level One
The bank provides a separate link on its website in case of any grievances, complaints or queries. If you have any grievance you wish to file, you can do so in any of the following ways:

  • You can submit your request online via the online form which is available on the Kotak Mahindra Bank website.
  • You can email your complaint at service[dot]bank[at]kotak (dot)com
  • You can visit any of the branches and file a complaint with the Branch Manager
  • You can write to Kotak Mahindra Bank at the following address: Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai – 400013
  • You can also login to your NetBanking account and click on the Inbox section to write to the bank.

Level Two
In case you have not received the expected level of service from the bank and the resolution provided at Level 1 does not meet your expectation, you can submit your complaint online using the online form available on the bank’s website.
Level Three
If the resolution provided at Level 2 does not meet your expectation, you can write to the Nodal Officer using the online form which is available on the website.
Level Four
If you have not received a satisfactory response at Level 3 within 5 working days, you can escalate the issue to the Principal Nodal Officer using the online form which is available on the website.
Level Five
If you have not received a satisfactory response at Level 4 within 5 working days, you can escalate the issue to the Internal Ombudsman of Kotak using the form available online on their website.

Kotak Mahindra Bank

Registered Office Customer Service Centre
27 BKC, C 27, G Block,
Bandra Kurla Complex,
Bandra (E), Mumbai – 400051
24 Hours Customer Care No.: 1860 266 2666
Email:
service(dot)bank(at)kotak.com
Letter: P.O. Box: 16344, Mumbai – 400013

 

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