For assistance, call our Customer Contact Center at 1860-266-2666, or +91-22-6600-6022 if overseas.
Kotak Mahindra Bank Customer Support Email addresses
If you wish to contact Kotak Mahindra Bank via email, below are the email addresses for specific departments:
| Kotak Mahindra Bank Customer Service Center | Service.bank@kotak.com |
| Kotak Credit Card Customer Service Center | Service.cards@kotak.com |
| Kotak Loan Customer Service Center | Service.loans@kotak.com |
| Kotak Life Insurance Customer Service Center | Clientservicedesk@kotak.com |
| Kotak General Insurance Customer Service Center | Care@kotak.com |
| Kotak Securities Customer Service Center | Service.securities@kotak.com |
| Kotak Car Finance Customer Service Center | Service.carfinance@kotak.com |
| Kotak SME Banking Customer Service Center | Customerfirst@kotak.om |
In case you wish to register and report any security related issues such as frauds or vulnerabilities with regards to Kotak Mahindra Bank systems and its allied services, you can send an email to: itsecurity.bank@kotak.com
For Grievance Redressal
Level One
The bank provides a separate link on its website in case of any grievances, complaints or queries. If you have any grievance you wish to file, you can do so in any of the following ways:
- You can submit your request online via the online form which is available on the Kotak Mahindra Bank website.
- You can email your complaint at service[dot]bank[at]kotak (dot)com
- You can visit any of the branches and file a complaint with the Branch Manager
- You can write to Kotak Mahindra Bank at the following address: Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai – 400013
- You can also login to your NetBanking account and click on the Inbox section to write to the bank.
Level Two
In case you have not received the expected level of service from the bank and the resolution provided at Level 1 does not meet your expectation, you can submit your complaint online using the online form available on the bank’s website.
Level Three
If the resolution provided at Level 2 does not meet your expectation, you can write to the Nodal Officer using the online form which is available on the website.
Level Four
If you have not received a satisfactory response at Level 3 within 5 working days, you can escalate the issue to the Principal Nodal Officer using the online form which is available on the website.
Level Five
If you have not received a satisfactory response at Level 4 within 5 working days, you can escalate the issue to the Internal Ombudsman of Kotak using the form available online on their website.
Kotak Mahindra Bank
| Registered Office | Customer Service Centre |
|---|---|
| 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400051 |
24 Hours Customer Care No.: 1860 266 2666 Email: service(dot)bank(at)kotak.com Letter: P.O. Box: 16344, Mumbai – 400013 |
Dear Team,
We have a Commercial space available for ATM
Installation Request in Shyam Vihar Phase Phase-2 – Delhi 110043 just close to Sai Baba Mandir Phase 2
Shop Size is 9×11 front Road 30 feet Wide.. + just 20 metres away we have Punjab National Bank ATM Already Installed..
HDFC Bank ATM 400 metres Away and AXIS Bank ATM 500 metres away
Location is very Prime to Install ATM. Kindly Connect me the Delhi Team, so that they Could Come and can do the Site Visit…
Regards
S.Madhok
Dear Kotak Team
due to some technical reasons you have block my current account no 4713144525 ( PARAS HEALDS & REEDS PVT LTD )
but as on today on ROC site company is ACTIVE
So it is my humble request to you that please activate my current account no 4713144525 ( PARAS HEALDS & REEDS PVT LTD ) ASAP
Hope for your co-operation
Best Regards
Paras Panchal
Your bank service is so irritated and your some agents are no etiquette to how to talk with customer and . Your bank is rubbish and more rubbish.. I just call the Kotak rubbish bank.
Do what you want
Refer to my email and attachment statement below, I did not use your balance transfer. I received a call from Kotak Bank on 16/03/2021 and they told me that the balance transfer was rejected due to your low monthly salary for the month of February 2021. I made payment to Standard Chartered Bank as you refused my balance transfer. I had lodged complaints with you from 19th May 2021 and only on 25/07/2021 I got a call from your senior officer Shri Ramdhan Yadav as per conversation, I send my standard chartered bank credit card statements for the month of March, April 2021 and Saraswat Bank Statement on his bank mail ID, apart from senior officer Shri Ramdhan Yadav, I have not received any call from your senior officer. Every time I call you on 18602662666, your customer officer tells me, “I have arrange call back from our senior officer.” But your senior officer are not calling me. I’m bored now, If you do not resolve my issue within 15 days, I will file a complaint with the Consumer Court.
I paid Total Outstanding for the month of June 2021 for Rs.3272.40 as per your statement, you charged me late payment charges with GST.
I paid Total Outstanding for the month of June 2021 for Rs.3272.40 as per your statement, you charged me late payment charges with GST.
Ghjjj
To The kotak mahindra bank Sector 63 Noida,
Dear Sir,
With due respect, I would like to bring it to your notice that I had visited your prestigious bank inorder to reactivate my dormant account on 4th aug 2020 and 15 dec 2020 of last years. And recent visited on 13 may 2021. The bank employee had informed me that I will get my account activated within next 15 to 20 working days. But with utter disappointment I wish to inform you that unfortunately till date they have not reactivated my dormant account.
And apart from this, the behaviour of the bank employees is so uncanny, rude and harsh that one could easily get frustrated with it. I always fails to get any satisfactory answer by introducing my problems to them. Thus I want to request you to kindly look into this matter.
I will be highly grateful if any early action is taken from your side as these kind of irresponsible behaviour and negligence needs to be sort out quickly.
Name – Om Singh Account Number – 1811320189 Customer Id – 67461825 Branch – Sector 63 Noida Mobile Number – 7290938040
Your Sincerely,
Om Singh7290938040
24/05/2021
Harrassment & Threatening & Abused
My name is Gopal Gupta I’m getting a Calls from Kotak Mahindra Bank, and I had taken a Credit Card from Kotak Mahindra Bank paying regularly this EMI until March 2020. After this I lost my job and was jobless for Till now the year . I’m jobless too, having finding it difficult to repay the EMI. I had informed the same to Kotak bank about my situation & said that I will start repaying once I get the job. Last year when I started working and again due to COVID-19 situation we were at home not getting our salary, that time Call from Mr. Ajinkiya Patil and Team stating this I need some time to repay the loan because I am at home without pay. Now since last one week I am constantly receiving calls from Goregaon Branch Recovery Department they are harassing me, torturing me, and threating me too that they will get me arrested.
I have lost my job last year and couldn’t make the payment. Later this covid situation. Now I have the job. I got a call for payment and I told them I’ll make the payment when my salary comes but they didn’t listen and they called my family and abused them saying aukat nahi hai toh kiya kyu, they asked my sister and sister in-law to sell them self and make the payment. Due to this behaviour my father threw me out of his house and now I’m homeless for the past one week. Now they r still calling me for payment. Now I don’t know what to do. Because if I make the payment then I have nowhere to go. I don’t have much money to survive alone. Please help.
calls I am receiving are from theses numbers – +912269094541, +919930125067 , +919321756899, +91 8791167905, +9184220 55736 I have also given a complaint on consumer helpline.
Regards
Gopal Gupta
=Masked=
Its too frustrating for me unable to contact with kotak 811 to get any help.
I have been going to my cities branch – Chhindwara pin 480001 for last 1 year. They were always saying to money will reach to you by DD.
I have visited multiple times by the same response it will come.
Now they are suddenly your money delivered to on September that blue dat courier also helpless cause he doesn’t have any records of my money.
I called multiple times to kotak bank but no luck.
Any body is there who can help me out to get my money back.
My accounts has been freezed and can i get my money back or not?
Regard,
Vinay Bandewar
Complain Letter copy 7Dear Sir/Madam
My name is Newton Joshua, because of COVID-19 my Hotel and Pan shop was closed since last year 22march 2020 till now it is a close. As we all know in this time of economic uncertainty.
It is very difficult to deposit or pay. I was not getting any money from anywhere,
Because this complete lock down i could not able to maintain the balance in my account. And Kotak bank not supported me for this. I written a letter so many times, but they denied. Every other banks supported there customers but only KOTAK bank not supported the customers in this COVID-19.
Still bank peoples were calling and harassing me for maintain balance in the account, and Kotak bank Powai not filled my OD and FD form properly, they delayed and on time last 11th hours they were harassing me for all this. That is banks mistake not mine. They said your account not Renewed you have to pay interest.
They not encourage me or help me or gave me some more time………………
I have given them letter that I cant deposit, also I requested for give me some time, in this COVID-19.
Still Kotak bank not supported me in this Pandemic.
Warm Regards,
Mr. Newton Joshua
Jewel Pan House.
Mob. 9867099999
Never seen such a worst bank… Plz don’t have an account in kotak…. Itz fully fraud ppl who deduct our money n they will blame us n they won’t talk to us properly … N customer support is very worst…. They itself don’t the bank terms n meaning of few things….
I am getting very upset from your site. your third party agency harrasing to me last five days to much for payment which having due date 08.03.2021.
why it happened and they ae also using wrong language.
i am inform to you that i do not want any third party calls on my number.
As you know you can not provide my number to any third party agency according FAIR DEBT COLLECTION PRACTICES ACT (FDCPA).
Why you are provide my number to third party/
Is i am any defalter?
i am always pay my bill no pendancy.
If you bank doing like this continue then i will make a complaint against your bank in local body and PMO.
Hi,
One of your executive Mr. suresh – have received all my documents for processing my loan, once received all documents not attending my call but attending if try from different number also I am very much worried on that request to look into it and recover my documents and handover to me at the earliest please
Name : Suresh
Attached his images for your reference
Also warn you staffs not to do similar kind of things in future at any cause
Kindly do the needful
what is response from kotak bank ??
Dear Kotak Team
At the outset, I hope this email finds you and your family in good health amidst this crucial phase.
I am an existing customer of Kotak Mahindra Bank and holding a salary account since 2013 CRN number for the same is 70*****.
This email is in reference to my Credit Card Number-41**********02.
As RBI has introduced Moratorium Facility on 27th March 2020 and re-extension of the same was announced on 23rd May 2020, I had applied for the same both the times on Kotak App for my Credit Card dues.
Due to this COVID-19 my company has taken a call in pay deduct to 50%, today on 07th August 2020 i had received the salary for month of June 2020 an amount of Rupees 25900/- received after two months, Kotak Credit Card people had kept the entire salary on hold, When i had contacted your customer care department according to them there’s a minimum due if Rupees 34000/- which we need to be paid, My query is if RBI had given a breathing space then why there is a hold my income that too without my consent, RBI States that additional interest will be charges on due amount but even that too be paid after the end of Moratorium scheme till August 2020 until further notice.
Me being a sole earner of the family it’s been difficult for me to manage my expenses and i had agreed to the terms & condition of Reserve Bank of India of charging additional Interest because i am facing issue managing my income with delay in salary and then too with 50% cut.
Tell me how I should survive without any income? Your customer care representative says Kotak cannot help, there is no help desk in Branch, I don’t know whom to contact and how to resolve this.
I had tweeted about the same, I had filed a complaint in Consumer Complaint Court, I need kotak people to respect RBI’s scheme of Moratorium Facility.
There are many people marked in this email. I don’t know whether the same is related to Credit Cards or not, but please understand this is my frustration which has forced me to do this.
This harassment of Kotak Credit Card has forced me to take a drastic steps i cannot handle this pressure anymore.
Good Day,
Myself Shariq Saeed and I am the brother of Mr.Rizwan khan who took loan from Fullerton India and which tookover by Kotak Mahindra Bank.The details of the loan are -:
Account No- 27725000017590
No FI1P025036 account transferred to Kotak bank dated 21 Aug 2017.
Sir,
Your executive Mr Lakshman, who was the portfolio Manager ( Mob 09811249926) called my brother (and even I talked to him) and he asked him to give Rs 71000/- for the loan which he took from Fullerton for complete settlement.He also said that by giving this amount you will receive NOC in seven days and also your CIBIL score will reflect closure and there will be no Settle status in 45 days if we pay this amount.
As agreed we pay 71000/- which I only paid in Mysore as my brother is in Qatar. Now it’s been more than 28 days ,that person Lakshman has not sent the NOC nor he is updating us anything about the loan.He is not even answering our calls.
We therefore request you that as a responsible organisation you should tell the truth to the customer and people like Lakshman who I don’t know whether he is outsourced or not should not convey wrong information.
We have all the emails sent by him, I therefore urge you to kindly check the status of our loan and fulfil all the things which he has said to us earlier.
Thanking you.
Yours Sincerely
Shariq Saeed
918707393723
I was trying to your customer care contact number but it says my account balance is less to reach customer care i didn’t understand what you want to do with my mobile balance iam calling to my other Cards customer care they are connecting directly.
yours is the only card will ask all the bull shit questions but not all give the service.
Please rectify the issue and i got another number 040-66006022 this number no one will answer on this number.when you people are not ready to pic the call why did you kept on website.
1860260811
18602662666
These are the contact numbers asking to recharge my mobile balance.
M Tabrez
12:15 PM (3 minutes ago)
to credit.counselor.kotak, Service.cards, Service.bank, Care, Service.securities, Customerfirst
Hi Sir
every day calling to customer care still no one taken my requested to cancellation
we i visited to store panjagutta and madhapur there are said no such service is there
but why your are providing the credit card
with my forcing there are taking requested on 7th but it is close with out my knowledge
i am not geving requested for credit card which i was give document on for bank account
your team doing fraud to connection with out conform to customer why are send card to address
when i received the credit card after 3 days i got the call form customer card to active the card
i was record all customer care voice and send the mail and com plane
i not interested to pay single amount when it will cancel than only i will pay
i am ready to fight on this issue
any only can help me out on this issue
every mail and customer care voice and complant copy with me
which executive is collected the document i will race police com planted i need the person how is login the document
Name : Mohammed Mehrajuddin
CRN : 312457809
Regards, Thanks
Mehraj
7702 566 566
9885 088 143
hi sir
Sub cancellation credit card
every day calling to customer care still no one taken my requested to cancellation
we i visited to store panjagutta and madhapur there are said no such service is there
but why your are providing the credit card
with my forcing there are taking requested on 7th but it is close with out my knowledge
i was record all customer care voice and send the mail and complane
i not interested to pay single amount when it will cancel than only i will pay
i am ready to fight on this issue
Regards, Thanks
Mehraj
7702 566 566
9885 088 143
Hi , I’m facing same issue with this useless bank. Better to try with 3rd party apps. raise a complaint in Twitter and Tag Mahindra so that we will get response otherwise stay with problems. worst bank never seen.
There was 503 rs in my account, now it’s only 425. It’s been deducted for no reason, why is that happening?? This is not the first time,. N last week as well there was 40rs in my account, even that has been deducted.. What are u guys up to?? You want me to close your account and switch to a different bank?? Please contact me or write me an email on what basis did u guys deducted my money. I m really unsecured of ur bank, after what happened to me. Please contact me ASAP. I want the details for my deduction..
Hi , Kotak software has lot of errors it calculating completely wrong put a complaint in TWITTER and other social channels.
There was 503 in my account, now it’s only 425. It’s been deducted for no reason, why is that happening?? This is not the first time,. N last week as well there was 40rs in my account, even that has been deducted.. What are u guys up to?? You want me to close your account and switch to a different bank?? Please contact me or write me an email on what basis did u guys deducted my money. I m really unsecured of ur bank, after what happened to me. Please contact me ASAP. I want the details for my deduction..