If you have a complaint, please follow the 4 tiered process below,
Contents
Level -1
-
Click here to submit your request online.
-
Reach us through the inbox section on Net Banking
-
Call us on 1860 266 2666*
(24X7 Customer Contact Center) -
Visit us @ our Branches
-
Write to us at :
Kotak Mahindra Bank Ltd.
P.O. Box:16344, Mumbai-400013
Level- 2
If you have not received a satisfactory response at Level 1 within 7 working days , please follow either of the below steps.
Click here to send an email to kotak mahindra bank Service Assurance Centre.
Level- 3
If you have not received a satisfactory response at Level 2 within 5 working days, please click here to send an email to kotak mahindra bank Nodal Officer.
Name: Mr. N. Pohare.
Address: Kotak Infinity, 6th floor, Zone II, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai – 400097
Email : Click here
Mon to Fri (10.00 am to 6.00 pm)*
Telephone No: 8879374983
Level- 4
If you have not received a satisfactory response at Level 3 within 5 working days, please click here to escalate the issue to kotak mahindra bank’s Principal Nodal Officer
Name: Ms. S Ghosh.
Address: Kotak Infinity, 6th floor, Zone II, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai – 400097
Email : Click here
Mon to Fri (10.00 am to 6.00 pm)*
Telephone No: +91 8879412910
Since this is an escalation to Principal Nodal Officer, giving a First Call Resolution on phone might not be possible and a complete Email with exact details where the frontend failure points happened is preferred for us to give you complete correct resolution.
In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman
Hi
My name is Santosh Maharana. I am NRI customer. I have been requesting many times to update my phone number but its not been processed. Requesting you to help me out in this regards.
Thanks