Jio Complaint number Customer Care Help : Jio Customer Support

Jio Complaint number

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For any complaints, service requests or and queries, call Jio consumer care number 198 (toll free) or general information number 199 (toll free) from your Jio number, 1800-88-99999 from any number or write to us at [email protected]jio.com Or visit us personally at any Jio store near you.

 

 If you’re unsatisfied with the response from consumer care, you can make a further appeal to the Appellate Authority in your region with your complaint docket number.

 

Complaint Appellate Authority –Complaint Apply process

 

While making an appeal to the Appellate Authority, please keep in the mind the following points:

  • You must file the appeal within 30 days after the expiry of the complaint resolution time limit. If there was any reason why you cannot file the appeal within 30 days, please do let us know, we may consider your case (upto 3 months)
  • You may prefer to file an appeal either directly to the Appellate Authority through email, fax, post, in person, through the appellate authority contact number (18008893999) or through the consumer care number 198 or 18008899999.
  • You may provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
  • The docket number of your appeal will be communicated to you within 3 days of filing your complaint. The appeal will be decided within 39 days from the date of filing your complaint. We will let you know the resolution time along with your complaint docket number through SMS as well.

The Appellate Authority will:

  • Accept your appeal while capturing the docket number issued to you by Jio
  • Re-register your complaint and allocate another unique docket number (with details of previous docket number included)
  • Communicate this docket number and the complaint resolution time to you
  • Do Root Cause Analysis and communicate the solution to you by phone or other electronic media within the stipulated timeframe.

Time taken to address your appeal:

39 days from the filing of the appeal

Contact Details

Contact Centers

For any information on our services, products, new tariffs, new plans, offers, activation & deactivation

Processes, any other queries, service requests, complaints or details, please dial 198 (toll free) or 199 (toll free) from your Jio number or 1800-88-99999 from any number. You can also email us at [email protected]

Registered Office Address
Reliance Jio Infocomm Ltd
9th Floor, Maker Chambers – IV,
222, Nariman Point, Mumbai – 400021, India

Jio Regional Addresses

Jio East

Jio West Bengal

 

Appellate Officer Name : Sailesh Rupani 

Office Address : Reliance Jio Infocomm Limited,
Godrej Waterside, Tower II,
17th & 18th Floor, Plot No: 5,
Block – DP, Sector-V, Saltlake City,
Kolkata -700091 

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Jio Assam

Appellate Officer Name :Ritwick Chakraborty 

Contact Number : 18008893999
Fax No. :18008891211
Email Address :  [email protected]

Office Address : Reliance Jio Infocomm Limited, Reliance Corporate IT Park Ltd., 1st Floor, Bijay Crescent, Mahapurush Srimanta Sankardev Path (G.S.Road), Rukiminigaon, Guwahati – 781022, Assam, India

Jio Jharkhand

Appellate Officer Name : Sanjay Chatterjee 

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Ltd., 2nd & 3rd Floor, Sandhya Tower, Commercial Complex, Puruliya Road, Ranchi – 834001, Jharkhand

Jio North East

Appellate Officer Name : Banibruto Biswas 

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Ltd. First Floor, B. M. Tower, Near Fire Brigade, Madan Lewrynghep, Shillong – 793014, Meghalaya, India [email protected]

Jio Odisha

Appellate Officer Name : Bikash Mohanty 

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Limited, Fortune Tower, 1st Floor, Wing A & B, Gangadhar Meher Marg, Chandrasekharpur, Bhubaneswar – 751023

 

Jio Bihar

Appellate Officer Name : Chandra Prakash 

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Ltd., B.D Complex, Plot 210/233, Rupaspur, Bailey Road,Patna- 801503, Bihar, India

Jio Kolkata

Appellate Officer Name : Avinash Chaturvedi

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Limited, Godrej Waterside, Tower II, 17th & 18th Floor, Plot No: 5, Block – DP, Sector-V, Saltlake City, Kolkata -700091

South

Jio Karnataka

Appellate Officer Name : Shiva Kumar 

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : RCITPL. RMZ Icon Building, No. 51, Palace Cross Road, Bengaluru- 560052, Karnataka.

Jio Mumbai

Appellate Officer Name : Saurabh Singh Parmar 

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Limited, 3rd Floor, B Wing, Fortune Building, Bharat Nagar, Bandra – Kurla Complex, Mumbai – 400051

Jio Telangana

Appellate Officer Name : Rajkumar Gideon 

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Ltd. 4th Floor, Lake shore towers, Rajbhavan Road, Somajiguda, Beside Yes Bank, Hyderabad: 500082, Telangana

Jio Kerala

Appellate Officer Name : Jayaraj Rajasekharan

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Limited, Pukalakkattu Kariyattu Tower, Near Yatri Nivas, Mamangalam, Palarivattom P.O., Kochi – 682 025. Kerala State.

Jio Tamil Nadu

Appellate Officer Name : Royston Antony  

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address :Reliance Jio Infocomm Ltd, Prestige Palladium Bayan, 2nd Floor, No,129-140, Greams Road,Thousand Lights, Chennai – 600006. TamilNadu

Jio South Andhra Pradesh

Appellate Officer Name : Sreedhar Nandiraju 

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Corporate IT Park Ltd, H: No 40,72,D, KK Towers, Opp HDFC Bank, M.G Road, Vijayawada, AP-520008

 

West

 

Jio Gujarat

Appellate Officer Name : Bhavesh Mehta 

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Limited 2nd Floor, Reliance Mart, Opp. Drive-in Cinema, Ahmedabad – 380054

Jio Chhattisgarh

Appellate Officer Name : Siddharth Sharma 

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Ltd. H-701, 7th Floor, Metro Tower, Saty Sai Square, Vijay Nagar, A.B. Road, Indore – 452010, Madhya Pradesh, India

 

Jio Madhya Pradesh

Appellate Officer Name : Partha Pratim

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Limited, 4th Floor, Dhan Trident, Saty Sai Square, Vijay Nagar, A.B. Road, Indore – 452010, Madhya Pradesh, India

Jio Maharashtra & Goa

Appellate Officer Name : Neelesh Atre 

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Ltd. 2nd Floor, Westend Mall, Above Reliance Mart, D.P. Road, Aundh, Pune- 411007 Maharashtra

 North

Jio Delhi NCR

Appellate Officer Name : Sanjay Tiku 

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Ltd. RK Four Square, Building Number – 4. DLF Cyber City, Phase – 2 Gurgaon – 122002 Haryana

Jio Kashmir

Appellate Officer Name : Neeraj Fotedar

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Limited, 4th Floor, Sara City Mall, Jahangir Chowk, Srinagar – 190001, J&K

Jio Rajasthan

Appellate Officer Name : Arun Mani 

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Ltd., 1st Floor, Anand Bhawan, Sansar Chandra Road, Jaipur, Rajasthan, 302001

Jio Uttarakhand

Appellate Officer Name : Venkat Naidu 

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Venkat Naidu Reliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P – 250003

Jio Jammu

Appellate Officer Name : Vivek Sharma 

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Limited, Veer Tower, Marble Market, Mouza Deeli, Khasra No 732 & 733, Jammu – 180012, J&K, India

Jio Haryana

Appellate Officer Name : Sanjiv Sachdeva 

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Ltd, B-93 Industrial Area, Phase 8 Mohali, Punjab 160071

Jio Himachal Pradesh

Appellate Officer Name :  Sameer Pandey

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address :  Reliance Jio Infocomm Ltd. Level 1792, 2nd Floor (From Ground) Parking Block, Modern ISBT, Tutikandi, Shimla -171004 Himachal Pradesh

Jio Punjab

Appellate Officer Name : Karuna Misra

Office Address : 
Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Limited, C-135, Industrial Area, Phase – VIII, Mohali, Pin:160071

Jio UP (East)

Appellate Officer Name : Rajesh Sharma

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocom Ltd., The Solitaire, Opposite Fun Mall, Gomti Nagar, Lucknow – 226010. (UP)

Jio UP (West)

Appellate Officer Name : Sunil Kapoor

Contact Number : 18008893999
Fax No. :18008891211
Email Address : [email protected]

Office Address : Reliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P – 250003

 

 

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