For any complaints, service requests or and queries, call Jio consumer care number 198 (toll free) or general information number 199 (toll free) from your Jio number, 1800-88-99999 from any number or write to us at care@jio.com Or visit us personally at any Jio store near you.
If you’re unsatisfied with the response from consumer care, you can make a further appeal to the Appellate Authority in your region with your complaint docket number.
Contents
Complaint Appellate Authority –Complaint Apply process
While making an appeal to the Appellate Authority, please keep in the mind the following points:
- You must file the appeal within 30 days after the expiry of the complaint resolution time limit. If there was any reason why you cannot file the appeal within 30 days, please do let us know, we may consider your case (upto 3 months)
- You may prefer to file an appeal either directly to the Appellate Authority through email, fax, post, in person, through the appellate authority contact number (18008893999) or through the consumer care number 198 or 18008899999.
- You may provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
- The docket number of your appeal will be communicated to you within 3 days of filing your complaint. The appeal will be decided within 39 days from the date of filing your complaint. We will let you know the resolution time along with your complaint docket number through SMS as well.
The Appellate Authority will:
- Accept your appeal while capturing the docket number issued to you by Jio
- Re-register your complaint and allocate another unique docket number (with details of previous docket number included)
- Communicate this docket number and the complaint resolution time to you
- Do Root Cause Analysis and communicate the solution to you by phone or other electronic media within the stipulated timeframe.
Time taken to address your appeal:
39 days from the filing of the appeal
Contact Details
Contact Centers
For any information on our services, products, new tariffs, new plans, offers, activation & deactivation
Processes, any other queries, service requests, complaints or details, please dial 198 (toll free) or 199 (toll free) from your Jio number or 1800-88-99999 from any number. You can also email us at care@jio.com.
Registered Office Address
Reliance Jio Infocomm Ltd
9th Floor, Maker Chambers – IV,
222, Nariman Point, Mumbai – 400021, India
Jio Regional Addresses
Jio East
Jio West Bengal
Appellate Officer Name : Sailesh Rupani
Office Address : Reliance Jio Infocomm Limited,
Godrej Waterside, Tower II,
17th & 18th Floor, Plot No: 5,
Block – DP, Sector-V, Saltlake City,
Kolkata -700091
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.wb@jio.com
Jio Assam
Appellate Officer Name :Ritwick Chakraborty
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.assam@jio.com
Office Address : Reliance Jio Infocomm Limited, Reliance Corporate IT Park Ltd., 1st Floor, Bijay Crescent, Mahapurush Srimanta Sankardev Path (G.S.Road), Rukiminigaon, Guwahati – 781022, Assam, India
Jio Jharkhand
Appellate Officer Name : Sanjay Chatterjee
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.bih@jio.com
Office Address : Reliance Jio Infocomm Ltd., 2nd & 3rd Floor, Sandhya Tower, Commercial Complex, Puruliya Road, Ranchi – 834001, Jharkhand
Jio North East
Appellate Officer Name : Banibruto Biswas
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.ne@jio.com
Office Address : Reliance Jio Infocomm Ltd. First Floor, B. M. Tower, Near Fire Brigade, Madan Lewrynghep, Shillong – 793014, Meghalaya, India appellate.ne@jio.com
Jio Odisha
Appellate Officer Name : Bikash Mohanty
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.ori@jio.com
Office Address : Reliance Jio Infocomm Limited, Fortune Tower, 1st Floor, Wing A & B, Gangadhar Meher Marg, Chandrasekharpur, Bhubaneswar – 751023
Jio Bihar
Appellate Officer Name : Chandra Prakash
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.bih@jio.com
Office Address : Reliance Jio Infocomm Ltd., B.D Complex, Plot 210/233, Rupaspur, Bailey Road,Patna- 801503, Bihar, India
Jio Kolkata
Appellate Officer Name : Avinash Chaturvedi
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.kol@jio.com
Office Address : Reliance Jio Infocomm Limited, Godrej Waterside, Tower II, 17th & 18th Floor, Plot No: 5, Block – DP, Sector-V, Saltlake City, Kolkata -700091
South
Jio Karnataka
Appellate Officer Name : Shiva Kumar
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.kar@jio.com
Office Address : RCITPL. RMZ Icon Building, No. 51, Palace Cross Road, Bengaluru- 560052, Karnataka.
Jio Mumbai
Appellate Officer Name : Saurabh Singh Parmar
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.mum@jio.com
Office Address : Reliance Jio Infocomm Limited, 3rd Floor, B Wing, Fortune Building, Bharat Nagar, Bandra – Kurla Complex, Mumbai – 400051
Jio Telangana
Appellate Officer Name : Rajkumar Gideon
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.ap@jio.com
Office Address : Reliance Jio Infocomm Ltd. 4th Floor, Lake shore towers, Rajbhavan Road, Somajiguda, Beside Yes Bank, Hyderabad: 500082, Telangana
Jio Kerala
Appellate Officer Name : Jayaraj Rajasekharan
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.ker@jio.com
Office Address : Reliance Jio Infocomm Limited, Pukalakkattu Kariyattu Tower, Near Yatri Nivas, Mamangalam, Palarivattom P.O., Kochi – 682 025. Kerala State.
Jio Tamil Nadu
Appellate Officer Name : Royston Antony
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.tn@jio.com
Office Address :Reliance Jio Infocomm Ltd, Prestige Palladium Bayan, 2nd Floor, No,129-140, Greams Road,Thousand Lights, Chennai – 600006. TamilNadu
Jio South Andhra Pradesh
Appellate Officer Name : Sreedhar Nandiraju
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.ap@jio.com
Office Address : Reliance Corporate IT Park Ltd, H: No 40,72,D, KK Towers, Opp HDFC Bank, M.G Road, Vijayawada, AP-520008
West
Jio Gujarat
Appellate Officer Name : Bhavesh Mehta
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.guj@jio.com
Office Address : Reliance Jio Infocomm Limited 2nd Floor, Reliance Mart, Opp. Drive-in Cinema, Ahmedabad – 380054
Jio Chhattisgarh
Appellate Officer Name : Siddharth Sharma
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.mp@jio.com
Office Address : Reliance Jio Infocomm Ltd. H-701, 7th Floor, Metro Tower, Saty Sai Square, Vijay Nagar, A.B. Road, Indore – 452010, Madhya Pradesh, India
Jio Madhya Pradesh
Appellate Officer Name : Partha Pratim
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.mp@jio.com
Office Address : Reliance Jio Infocomm Limited, 4th Floor, Dhan Trident, Saty Sai Square, Vijay Nagar, A.B. Road, Indore – 452010, Madhya Pradesh, India
Jio Maharashtra & Goa
Appellate Officer Name : Neelesh Atre
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.mah@jio.com
Office Address : Reliance Jio Infocomm Ltd. 2nd Floor, Westend Mall, Above Reliance Mart, D.P. Road, Aundh, Pune- 411007 Maharashtra
North
Jio Delhi NCR
Appellate Officer Name : Sanjay Tiku
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.del@jio.com
Office Address : Reliance Jio Infocomm Ltd. RK Four Square, Building Number – 4. DLF Cyber City, Phase – 2 Gurgaon – 122002 Haryana
Jio Kashmir
Appellate Officer Name : Neeraj Fotedar
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.jk@jio.com
Office Address : Reliance Jio Infocomm Limited, 4th Floor, Sara City Mall, Jahangir Chowk, Srinagar – 190001, J&K
Jio Rajasthan
Appellate Officer Name : Arun Mani
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.raj@jio.com
Office Address : Reliance Jio Infocomm Ltd., 1st Floor, Anand Bhawan, Sansar Chandra Road, Jaipur, Rajasthan, 302001
Jio Uttarakhand
Appellate Officer Name : Venkat Naidu
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.upw@jio.com
Office Address : Venkat Naidu Reliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P – 250003
Jio Jammu
Appellate Officer Name : Vivek Sharma
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.jk@jio.com
Office Address : Reliance Jio Infocomm Limited, Veer Tower, Marble Market, Mouza Deeli, Khasra No 732 & 733, Jammu – 180012, J&K, India
Jio Haryana
Appellate Officer Name : Sanjiv Sachdeva
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.har@jio.com
Office Address : Reliance Jio Infocomm Ltd, B-93 Industrial Area, Phase 8 Mohali, Punjab 160071
Jio Himachal Pradesh
Appellate Officer Name : Sameer Pandey
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.hp@jio.com
Office Address : Reliance Jio Infocomm Ltd. Level 1792, 2nd Floor (From Ground) Parking Block, Modern ISBT, Tutikandi, Shimla -171004 Himachal Pradesh
Jio Punjab
Appellate Officer Name : Karuna Misra
Office Address :
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.pb@jio.com
Office Address : Reliance Jio Infocomm Limited, C-135, Industrial Area, Phase – VIII, Mohali, Pin:160071
Jio UP (East)
Appellate Officer Name : Rajesh Sharma
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.upe@jio.com
Office Address : Reliance Jio Infocom Ltd., The Solitaire, Opposite Fun Mall, Gomti Nagar, Lucknow – 226010. (UP)
Jio UP (West)
Appellate Officer Name : Sunil Kapoor
Contact Number : 18008893999
Fax No. :18008891211
Email Address : appellate.upw@jio.com
Office Address : Reliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P – 250003