IRCTC Catering Customer care number for complaints

IRCTC catering complaint number

Advertisement

IRCTC Customer Care Tollfree Number .1800111321 and Cell to monitor Catering complaints in Trains set up by Indian Railways

IRCTC catering complaint number

1800111321
 
Indian Railway has set up a centralized Catering Services Monitoring Cell  in the  Board’s office having a toll free number 1800-111-321 for prompt redressal of the passenger grievances related to the catering activities for real time assistance to traveling public. On the same pattern, Catering Monitoring Cells have been set up at Zonal and Divisional level for daily monitoring of the catering activities.
Indian Railway has ensured continuous monitoring of the services provided to the passengers. If any irregularity is found punitive actions like imposition of fine, warning and termination of contract etc. are taken according to the gravity of offence/irregularity. As per extant Catering Policy, 2010, Railways proposed to have base kitchens in railway premises for close monitoring the quality.

IRCTC Catering Customer care number for complaints

If you don’t like the food on your train then you can call the tollfree number 1800111321 between 7 am to 10 PM to lodge your complaint. The complaint can relate to anything including overcharging, less quantity or substandard quality. It will be addressed on real-time basis.
IRCTC Toll Free Number: 1800-111-139 (24 X 7)
IRCTC Customer Care Number – Railway Catering/Food: 1800 111 321
IRCTC online eCatering Number (Third Party Caterers):
0120-4383892-99
IRCTC Ahmedabad Customer Care Number : 079-2530-0000
IRCTC Bangalore Customer Care Number:
080-2530-0000
IRCTC Chandigarh Customer Care Number: 172-2530-0000
IRCTC Chennai Customer Care Number: 044-2530-0000
IRCTC Delhi/NCR Customer Care Number: 011-3934-0000
IRCTC Hyderabad Customer Care Number: 040-2530-0000
IRCTC Mumbai Customer Care Number: 022-2530-0000

IRCTC Office Address

Indian Railway Catering and Tourism Corporation Ltd.,
9th Floor, Bank of Baroda Building,
16, Parliament Street, New Delhi 110001.
Tel: 011-23311263/23311264
Fax: 011-23311259
irctc catering complaint number
irctc catering complaint no
irctc customer care number for complaints
irctc catering service

Leave a Comment

29 thoughts on “IRCTC catering complaint number”

  1. Catering service was very poor. They gave only 2 bottle water .And behavior was very bad . Food quality was very neglected. I also request yours please follow my review and do solve this problem.
    Train no.12246.duronto exp. Ypr. To hwh
    Thanks

    Reply
  2. Train No 12304 Purba NDLS to HWH
    Date 09/01/22 Coach SL S-8
    Train is not Clean by irctc Cleaning Staff till Journey Complete Very Poor Supervision,poor Service Also Fooding Change is over the Price, They charge extra 5₹ on Every Small item like Cake, biscuits, Curd Etc. No bills are provide after purchase Food.
    I am a Railway Employee , and it’s fell very bad , I request to the Authority please take action please🙏

    Reply
  3. When I was travelling by train ahilyanagari express 22645 , I ordered breakfast they provided me POHA ,
    I saw the poha is low quality and no onions, chilly, ground nut in poha ,
    I have returned it .
    My birth no S9 -: 25
    I request to you please improve your quality.

    Reply
  4. I being bonafide railway passenger travelling in T. No 12002 on 07/12/21 from NDLS to JHS on seat no 30 in coach no C-6 on Railway pass have not been provided any type of breakfast, tea etc even water bottle by saying not permitted by Railway department. I want to know reasons before proceeding to court.

    Reply
  5. I had ordered food at valshad Junction and I pay bill of food by online method but at valshad Junction my food is not delivered please help

    Reply
  6. Pnr no 4216119582
    Sandeep kumar
    Travelling from coimbatore to Delhi
    Special trivendpuram Delhi superfast train on the date of 19 August 2021

    I order a veg thali in the train for doing dinner, served by train pantry service which cost is 120 rupees
    But in 120 rupees meal given in a
    Disposal thali is given instead of plastic thali and in there low quality unboiled yellow daal
    , unboiled chole with more water
    Low quality rice
    Overall Waste of money and froud by irctc catering no quality food is provide
    In 120 rupees food provide 1 small spoon dal,one small spoon chole
    3 very small like one bite of chapati
    And very low like cota(ration) rice
    It is totally froud to the costumers so please do not eat this type of non hygienic food provide by irctc catering
    Also tea quality very worst because only hot water supply with one tea strip on the price of 10 rupees

    Reply
  7. Dear Sir,
    I’m coming from the Newdelhi to Chennai. I have bought one time egg beriyani . The price 100/-.The beriyani no taste, no oil, normal rice and off boiled rice . three times bought chappathi.The service man told chappathi and potato kuruma but give 2 pizes chappathi and green chili one.The 50/- price.5 time tea. He gave to tea not come up to 100ml.
    Please take a correct action because the passenger come to the long traveling and the passenger didn’t go out side.
    Thanks
    S.Ramalingam
    9943178450.
    Train No – 02622
    PIN – 242 2953994
    22.7.21
    TamilNadu Express Train

    Reply
  8. Dear Sir,
    I’m coming from the Newdelhi to Chennai. I have bought one time egg beriyani . The price 100/-.The beriyani no taste, no oil, normal rice and off boiled rice . three times bought chappathi.The service man told chappathi and potato kuruma but give 2 pizes chappathi and green chili one.The 50/- price.5 time tea. He gave to tea not come up to 100ml.
    Please take a correct action because the passenger come to the long traveling and the passenger didn’t go out side.
    Thanks
    S.Ramalingam
    9943178450.
    Train No – 02622
    PIN – 242 2953994
    22.7.21
    TamilNadu Express Train

    Reply
  9. Dear Sir,
    I’m coming from the Newdelhi to Chennai. I have bought one time egg beriyani . The price 100/-.The beriyani no taste, no oil, normal rice and off boiled rice . three times bought chappathi.The service man told chappathi and potato kuruma but give 2 pizes chappathi and green chili one.The 50/- price.5 time tea. He gave to tea not come up to 100ml.
    Please take a correct action because the passenger come to the long traveling and the passenger didn’t go out side.
    Thanks
    S.Ramalingam
    9943178450.
    Train No – 02622
    PIN – 242 2953994
    22.7.21
    TamilNadu Express Train

    Reply
  10. Dear Sir,
    I’m coming from the Newdelhi to Chennai. I have bought one time egg beriyani . The price 100/-.The beriyani no taste, no oil, normal rice and off boiled rice . three times bought chappathi.The service man told chappathi and potato kuruma but give 2 pizes chappathi and green chili one.The 50/- price.5 time tea. He gave to tea not come up to 100ml.
    Please take a correct action because the passenger come to the long traveling and the passenger didn’t go out side.
    Thanks
    S.Ramalingam
    9943178450.
    Train No – 02622
    PIN – 242 2953994
    22.7.21
    TamilNadu Express Train

    Reply
  11. Pnr no 2220494549
    Vendor sold over charge on every bottle 15 rs ki bottle 20 me rangdari Se bech rahe h <>>Purchased water bottle MRP was 15rs. But there taken 20rs. (Food track) K.M.A. caterers platform#4)

    Reply
  12. Chikaen biryani is so this gasting no salt no lag rice are half boile no tast

    Reply
  13. Train no-02398 me food bill demand custmer but staff no paid bill

    Reply
  14. PNR No. PNR-6750956941
    Trn:02565
    Dt:30-06-21
    Frm DBG to NDLS
    Cls:SL
    P1-S9,63

    No Railneer water available.
    Only low quality water bottle.

    On requesting for Railneer no one responded.

    Reply
  15. 3rd quality vag biriyani. It is rice or vegetable not veg biriyani. Overcharged 90 rs and 3rd class catering. Allp dhn special trin.

    Reply
  16. Pnr no 2220494549
    Vendor sold over charge on every bottle 15 rs ki bottle 20 me rangdari Se bech rahe h

    Reply
  17. Train no: 06527,
    Purchased Veg Biryani from Vendor, Quality is too worst.

    Reply
  18. Extra rate of rail neer water bottle on 9 Jun 04652 train

    Reply
  19. Bad quality of food

    Reply
  20. Bad quality food supplied by irtc on platform vendor at chengal pat station

    Reply
  21. I travelled from chennai to trichy on 1/4/2021 by Rameshwaram express 5.45 pm in chennai leaving, i purchased food on platform seller, it is labelled irtc food, for that reason i purchased one idly pocket and one vegetable briyanni at chengalpat station from platform seller. Idly is not good and samber they gave is not upto the quality( not good to taste ) and vegetable briyanni is not good to eat( over chilly taste) we cannot eat. Irtc caterring in trains showing many advertisement in media but their quality is worst not eatable by normal person. Here after change all. Then only people get good food.

    Reply
  22. Food is not good.. very poor ..
    I take white rice and egg curry but egg curry prepare very poor..
    So I request you to IRCTC catering manager Sanjeev dutta.
    Please sir teaching ur staff…

    Reply
  23. Sir,
    I was travelling on 02.07.2019, from NJP-To-SDAH, by 12344, Darjeeling Mail, 3Ac Coach-B4, Berth-9 . I had booked meal with order no.18642377,OTP-7504 & have paid the amount of Rs.158/- online. When the delivery person came with food at KGN (KIshanganj Station), he asked me to pay the amount in cash in spite of my already online payment. When I refused to repeat the payment, he took back the food & not delivered.
    I have already made a complaint over phone to customer care, from where, I had been asked that, nothing can be done now against my complaint., but, only the paid amount will be refunded to my account.
    Now this is the 8th day, but, the amount has not been refunded to me.
    I had been given a promo code for a discount of Rs.100/-. When I tried to apply the given promo code to my another order no.20777524, your system asked that, the given promo code is invalid..
    This is my very bad experience with E catering of IRCTC.
    Thanking you,

    Reply
  24. Sirs,
    I was travelling on 02.07.2019 , from NJP-To-SDAH by 12344 darjeeling Mail, in 3AC Coach-B 4, Berth-9 . I had placed online order of my food to E-Catering, with vide order no.18642377, Order OTP-7504 & have paid Rs.158/- online through my Debit card. E-catering confirmed me the order & acknowledge receipt of payment both through sms. But, when the delivery boy came to me at Station, he asked me to pay the Billed amount of Rs.158/- in cash. When I refused to repeat the payment, he took back the food & not delivered.
    I have made the said complaint over phone to 1323,from where I have been asked that, the paid amount of Rs.158/- will be refunded to me.
    Sir,I hope amount will be refunded to me. But, you may understand that, due to your very poor net work, I had to be without dinner at night during the journey, in spite of my pre order & payment..
    Kindly improve your net work & service. So that, no one may suffer like me.
    Thanking you,
    Yours faithfully,
    Md.Naseem Khan,

    Reply
  25. Trying to book ticket from Nagpur to Pune (Garibrath Express).
    While booking I chose one of the berth preference as lower. The booking failed saying that lower berth is not available but the amount get deducted. (More than 200 tickets are available for this train , I am unable to understand how come all lower berths are occupied and rest 200 ticket are not having any lower berth)
    Later made3 more attempts to book ticket without giving any berth preference. However, at all three times the booking failed saying that lower berth is not available although berth preference was not given. In all three attempts ticket amount get deducted from my account. IRCTC Customer Care Number 06290881361
    This is very pathetic service. I am unable to book e-ticket although tickets are available and I haven’t given any berth preference.
    There should be some mechanism for failed ticket booking.The amount should not be deducted in case of failed ticket booking
    Reason of Failure: Software Bug
    Please look into it asa
    shivam

    Reply
  26. Rajeshwar Prasad
    PNR 252 2304973
    [email protected]
    M 7409793456
    To
    The manager catering
    IR CTC
    QUALITY OF TEA SERVED IN GOLDEN TEMPLE EX PRESS 12904 ON 29 APR 19 is worst then poor.
    It is just warm water with little sugar.
    No milk ,no tea leaves , no tea leaves and not boiled to bring test in it.
    After having a sip only abuse come on words after paying 10 Rs for a cup
    It is very bad, why you people don’t afraid of God or justice,
    Why you don’t look ad satisfy yourself and ensure lts quality.
    Pls improve it.

    Reply
  27. 27th March, 2019
    The Catering Manager
    IRCTC
    Respected Sir,
    This is for your kind information that I visited Bolpur Santiniketan on 25th March, 2019 for official work. During lunch time, I visited the IRCTC labeled Jan Aahar counter [run by M/s. RAJ Group] at Bolpur Santiniketan station [platform no. 1] of Eastern Railway under Howrah Dvn. And ordered one plate of Butter Toast with double egg omlet which costs Rs. 30.00 [according to pricelist mentioned on the overleaf of journey ticket].
    After receiving the ordered menu at delivery counter, it is unfortunate and regret to inform you that the quality of the toast was very poor. The single [instead of double] egg was half fried. No butter was applied with the bread. Tomato sauce was served to me with the bread was bad odored. The entire menu was charged at Rs. 36.00 instead of Rs.30.00.
    The cashier at the cash counter denied to hand over the cash memo in spite of my repeated request.
    In this connection, the undersigned humbly requests you to kindly look after the matter for the perusal to the nation.
    IRCTC is pride of India…
    IRCTC is pride of Indian Railways…
    Thanking you,
    Yours faithfully
    Panna Chowdhury
    Seth Anandram Jaipuria College
    Kolkata – 700 005.
    Phone: 98304 97298
    [email protected]

    Reply