Google Pay (Tez)

Google Pay stylized G Pay is a digital wallet platform and online payment system developed by Google to power in-app and tap-to-pay purchases on mobile devices, enabling users to make payments with Android phones, tablets or watches.

Report Google Pay transaction

if the money hasn’t been received after three business days, follow these steps.

Note: Only the sender can report a transaction. If you’re waiting to receive money from someone, ask them to report the transaction.

1. Open Google Pay .
2. Open the transaction that you want to report.
3. At the top-right, tap More  Raise a dispute.
4. Tap Continue.

Most disputed transactions are resolved within two weeks.

Google Pay (Tez) Customer care

There are several ways you can seek help from Google Pay (Tez) customer care. You can either call them, mail them, request a callback or post a query in the Gooogle Tez forum.

You may use Google Pay India (@GooglePayIndia)  Twitter handle to address your problem, they will reply immediately.

 

Google Pay (Tez) Customer care  

Google can help you directly here:  https://support.google.com/pay/india .

. We suggest you look at this article that explains the status of the transaction: https://goo.gl/chVCzn. For further assistance, reach out to google pay support team.
Here’s how:
Google Pay app – Tap on your picture – Help & feedback – Contact – Phone/Chat.

 Goolge Pay Email, chat or call

Get help online

You might be able to find a solution to your issue in our Help Centre. To get help using our Help Centre, follow these steps:

1. Open the Google Pay Help Centre.
2. In the top-right corner, click Get help.
3. Select your issue.
4. Choose the help topic that’s relevant to your issue.

Contact us through the Google Pay app

If you can’t find a solution to your issue in our Help Centre, you can contact us to help you find a solution. To contact us, follow these steps:

1. Open the Google Pay app.
2. Tap Settings.
3. Tap Help and feedback.
4. Tap Request a callback or chat.

Request a Call Back

You can also make a request a callback anytime from the Google Pay App.

1. Open the Google Pay app and go to settings.
2. Scroll down and find ‘Help & Feedback’ option and tap on it.
3. Now scroll down to ‘Contact us’ section and tap on round blue button saying ‘Phone’.
4. Here, enter your name, country and mobile number if they’re not there already. Also, describe your issue in a few words (its optional).
5. Now, click on the submit button. You will soon receive a call from Google Pay customer care Receive that call and talk to the customer care representative.

 

Give a feedback to Google Pay

If you have a question, issue or suggestion related to Google Pay, let us know.

1. Open Google Pay .
2. Tap More  Settings.
3. Tap Help & Feedback.
4. Chat with us, request a call or submit feedback.
   • Share as much detail about your issue or suggestion as you can.