Flipkart Mobile exchange complaint Number n exchange experience

Flipkart Mobile exchange complaint Number


Mobile phone exchange offer on Flipkart lets you exchange your old mobile for a new mobile at the right prices. With new mobiles emerging in the market frequently, all smartphone lovers would be curious to buy latest mobiles online and operate them in order to enjoy the new technological experience.

Flipkart Mobile exchange complaint Number

Call: 1800 208 9898

How does the Flipkart Mobile Exchange work? 

Tell us about your old Phone
Once you’ve decided which phone to buy, provide details of your old phone in the Exchange Offer form. Offer valid on select devices only.
Enter pincode for Offer availability
Before you hit ‘Buy Now’, check with your pincode if the Exchange Offer is available in your location. Exchange is possible in eligible pincodes only.
Hand in your old Phone for new one
Once the Order is placed, the new phone will be shipped. Hand in your old phone, in working condition, to the field executive at the time of delivery.
Following issues will lead to a reduction in exchange value:

  1. On Screen: Cracks, Screen coming out of body, touch-screen issue or discolouration. The display should not have any spots or dead pixels.
  2. On Body: Cracks, Body bent/bulge/de-shaped, parts missing. Battery should not be swollen.

Depending on the condition of phone, the exchange value can reduce. The value drop is pre-decided by Flipkart. Customers can find the value drop vs condition chart in “View checks” page in “My orders” section of mobile bought.
In case of drop in exchange value, customer can pay the difference amount.
Value reduction on the basis of condition is only available on select pincodes. For other pincodes these issues will lead to rejection. Check eligibility on exchange page in “Read all checks” section where customer is shown the exchange value
Following issues will lead to rejection of exchange

  1. Phone does not switch on.
  2. Brand/model is different from what is mentioned provided by me in the Flipkart Website at the time of purchase of the new device.
  3. Screen lock (all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock, etc. needs to be deactivated) or iCloud lock (Apple phones) is not removed.
  4. IMEI, on dialing *#06#, does not match with information provided by me in the Flipkart website at the time of purchase of the new device

In case customer does not like the exchange value offered, he/she can choose to not give the exchange phone to Flipkart and pay difference amount to get the new phone.
How do I know if my device is eligible for the Exchange Offer?
To verify if your old phone qualifies for the Offer, check the list of eligible devices in the Exchange Offer form.
How do I avail the Exchange Offer?
We will need some details about your old phone, so please fill out the Exchange Offer form. You’ll then see the effective final price of the phone you wish to purchase. Post that, the wishmaster will make a few checks during the time of delivery after which you can hand in your phone to our wishmaster at the time of delivery.
How do I send my old phone back?
Your old phone will be picked up by us at the time the new one is delivered. Kindly keep your old phone ready with all your data backed up.
How do I find the IMEI number of my mobile phone?
The IMEI number can be found by dialling *#06# on your phone. You can also find it by removing the battery. It is printed on your phone below the battery slot. You can also find it on your phone’s original packaging.
Should the device be in working condition to qualify for this offer?
Yes. The phone needs to be in working condition. It also needs to have all screen locks disabled and the iCloud Account unlocked to initiate the exchange process.
Can I exchange more than one device towards a purchase?
You may only exchange one device at a time.
What’s the bill value when I avail the Exchange Offer?
The invoice sent to you will have the final adjusted amount.
Can I provide one address for pick up and another for delivery?
No. The address has to be the same as the pickup and delivery happen simultaneously.
In case I wish to return the new phone I bought in the Exchange Offer, will my old phone be shipped back to me?
Unfortunately, the phone you are returning cannot be shipped back to you.
Can I hand in a different phone for Exchange?
You can only exchange the phone for which you have provided details.
Any reminders before I exchange my phone?
Kindly ensure all your data is backed up and cleared from your old phone before exchange. You may also remove the memory card, Flipkart.com or the seller will not be responsible for any misuse as a result. In the event the device is not working or the delivery executive is not able to do an iCloud unlock check or screen lock check/IMEI check due to a phone being “factory reset” the exchange might not go through.
The phone I’m exchanging is a dual SIM device. Do I have to provide both the IMEI numbers while filling the Exchange Offer form?
You need to just mention one IMEI number while filling the form.
Why do I see a pickup charge for availing the exchange offer?
When you avail the exchange offer, our courier partner picks up your old device right from your doorstep. It is then shipped to the seller in lieu of the new device. The pickup charge covers pickup from doorstep, packing and shipping of your old device.
If my old item is found ineligible for the exchange during delivery, is it possible to make an additional payment at that time and collect only the new product?
If your exchange item does not qualify for pick up, you can still get your new product by paying an additional amount (equivalent to the discount that you got for your exchange item) in cash at the time of delivery of your new device.

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