How do I report fake bank calls in India?
- call Indian Cyber Crime Phone Number : 1800 209 6789; register your complaint and follow up the same.
- Go through the RBI website to find your nearest nodal agency to lodge your complaint.
- Fraudulent transactions in your bank account? Limit your loss. Notify your bank immediately. For more details, give a missed call to 14440
|SMS on Customer Liability in Unauthorised Electronic Banking Transactions|
|Fraudulent transaction in your bank account? Limit your loss. Notify your bank immediately. For more details, give a missed call on 14440.|
|IVRS on Customer Liability in Unauthorised Electronic Banking Transactions|
|If someone has fraudulently withdrawn money from your bank account, inform your bank immediately. When you notify the bank, remember to take acknowledgement from your bank. The bank has to resolve your complaint within 90 days from the date of receipt.
If the transaction has happened because of your negligence, that is, because of your sharing your password, PIN, OTP , etc., you will have to bear the loss till you report it to your bank. If the fraudulent transactions continue even after you have informed the bank, your bank will have to reimburse those amounts. If you delay the reporting, your loss will increase and it will be decided based on the RBI guidelines and the policy approved by your bank’s board.
Don't get misled by fake customer care numbers & avoid falling prey to fraudsters. Ensure that you always procure contact and branch information from the official #SBI website – https://t.co/1RhV1IpQyW#SBI #StateBankOfIndia #SecurityTips #KnowledgeIsPower #CustomerSafety pic.twitter.com/MVOZRS2NzY
— State Bank of India (@TheOfficialSBI) November 20, 2019
Please Keep In Mind
Never respond to emails/embedded links/calls asking you to update or verify User ID/Password/Debit Card Number/PIN/CVV, etc. Inform any bank representatives about such email/SMS or phone call. Immediately change your passwords if you have accidentally revealed your credentials.
Do not provide any personal or confidential information on a page which might have come up as a pop-up window.
Always remember that information like password, PIN, TIN, etc., are strictly confidential and are not known even to Bank employees/ service personnel. You should therefore, never divulge such information even if asked for.
Never Ever Share with anyone /website
• One-Time-Password (OTP)
• Credit/debit card number
• The card’s CVV number [Card Verification Value – 3 to 4 digit number printed on the flip side of the card]
• Expiry date
• Secure password
• ATM pin
• Internet Banking login ID and password and other personal information