DigiLocker Customer care

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DigiLocker will minimise the use of physical documents and provide authenticity to e-documents. It will provide secure access to government-issued documents and reduce administrative overhead of government departments and agencies, making it easier for the residents to receive services.

DigiLocker Customer Care

[email protected]

DigiLocker Project
National E-Governance Division,
Ministry of Electronics & Information Technology
4th Floor, Electronics Niketan,
6, CGO Complex,
New Delhi – 110003
INDIA

Frequently Asked Questions about DigiLocker Customer Care

Q. How can I sign up for DigiLocker?

Ans. Signing up for DigiLocker is easy – all you need is your mobile number.
Your mobile number will be authenticated by sending an OTP (one-time password) followed by selecting a username & password. This will create your DigiLocker account.
After your DigiLocker account is successfully created, you can voluntarily provide your Aadhaar number (issued by UIDAI) to avail additional services.

Q. What are the benefits of using DigiLocker?

Ans. DigiLocker is aimed at the concept of paperless governance. It offers the following benefits:

  1. Citizens can access their digital documents anytime, anywhere and share it online. This is convenient and time saving.
  2. It reduces the administrative overhead of Government departments by minimizing the use of paper.
  3. Digital Locker makes it easier to validate the authenticity of documents as they are issued directly by the registered issuers.

Q. I forgot my password but when I go to forgot username/ forgot password link and enter my Aadhaar number I am getting error “You are not a registered user”.

Ans. This may be because you have not yet linked your Aadhaar number with DigiLocker. Please try using alternate link for Non Aadhaar users.

Q. How can I change the information displayed (like email, mobile etc) in my Aadhaar profile on DigiLocker?

Ans. The information displayed in your Aadhaar profile in your DigiLocker account (like name, address, email, mobile etc) is for display purposes. This data is only fetched from UIDAI and it is not possible to make any changes to this data from DigiLocker. To make changes to your Aadhaar data, please visit your nearest Aadhaar enrolment center.To find more about enrolment centers, visit https://uidai.gov.in/update-your-aadhaar-data.html

Q. I have forgotten my DigiLocker username/password. What should I do?

Ans. To recover your username/password, please visit https://digitallocker.gov.in/index.php and use the Forgot Password/Forgot Username link.
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14 thoughts on “DigiLocker Customer care”

  1. मै साईन ईन नही हो पा राहा हु क्या मेरा अकाऊट हॅक हुआ है क्या.
    मेरा सब कुछ ओके है पर साईन नही हो पाता हु. यह समस्या पिछले दो महिने से चल रही है.

    Reply
  2. Me apni income tax return file ragister Krna cha hta hoo digi locker me kese kru btaye

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  3. Mismatch in my Aadhar name and CTET marksheet name how can I download my marksheet.

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  4. helo sir,
    sir me digiloker ka number chang krna chahti hu ,ye number aadhar se linked ho gya .isliye chang nhi ho rha plss help me

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  5. मेरा मोबाइल नंबर गुम हो गया है और मैं आधार से अपनी डिजी लॉकर में साइन इन नहीं कर पा रहा हूं मैं आधार पर ओटीपी से साइन इन करना चाहता हूं और अपना मोबाइल नंबर अपडेट करना चाहता हूं उसके लिए मुझे क्या करना पड़ेगा प्लीज मुझे रिप्लाई भेजें। या मैं अपनी ईमेल आईडी से अगर मैं डिजी लॉकर में साइन इन कर सकता हूं तो उसके लिए भी मुझे कैसे साइन इन करना है रिप्लाई भेजें धन्यवाद।

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  6. मेरा मोबाइल नंबर गुम हो गया है और मैं आधार से अपनी डिजी लॉकर में साइन इन नहीं कर पा रहा हूं मैं आधार पर ओटीपी से साइन इन करना चाहता हूं और अपना मोबाइल नंबर अपडेट करना चाहता हूं उसके लिए मुझे क्या करना पड़ेगा प्लीज मुझे रिप्लाई भेजें। या मैं अपनी ईमेल आईडी से अगर मैं डिजी लॉकर में साइन इन कर सकता हूं तो उसके लिए भी मुझे कैसे साइन इन करना है रिप्लाई भेजें धन्यवाद।

    Reply
  7. मेरा digilocker पर क्लिक करनेसे ओपन क्यों नही हो रहा है। बार बार app डिलेट करके फिरसे डाउन लोड किया लेकिन ओपन नही हूँ रहा। i cant use this app। pl solve my problem।

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  8. PUC certificate is not displayed in ministry of road and transport. Kindly add this PUC (pollution certificate) option to avoid fines. Rest every thing is good.

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  9. Please action immediately

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  10. Why my account didn’t open?

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  11. My name is arpana bharti, my nios 10th marksheet no. is uploaded wrong in digilocker. I passed my nios 10th exam in 2012 April exam. my enrollment no. is 030077112046.mistake is that i got 77in eng. Subject but in digilocker upload 72 in eng. Subject.

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  12. I have created my digilocker account bt present time that not be open plzz give me some advice

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  13. I entered my subscribtion voucher number but I received no sv in digital locker.

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  14. I have created Digi Locker account but by mistake the second last digit of my Mobile no was entered wrong and my aadhar got linked with that no.
    i am neither unable to delete the digi locker account nor able to change the mobile no.
    Please guide me.

    Reply