A web based complaints and suggestions application on URL www.coms.indianrailways.gov.in. A SMS based complaints and suggestions application on the number +91-9717630982. A link to Centralised Public GrievanceRedress and Monitoring System (CPGRAMS) will also be provided
1. A passenger can file complaint or suggestion directly by calling 138.
2. If you have any security related complaint then you can call 182.
3. If you want to file a complaint through your mobile via sms, you can send a complaint to 91-9717680982.
4. In case of any emergency, service related complain or insecurity during the journey; passenger can tweet at “@RailMinIndia”
If you wish to submit any suggestions and complaints related to the railway, click on the link given below.
Step 1. http://www.coms.indianrailways.gov.in/
You can register complain on this plateform related to;
1. If your seat got confirmed but still TTE does not allot seat to you.
2. Dirty railway station
3. Unlearned train compartment and washroom
4. Dirty clothing in the train compartment
5. Demand of bribery by the railway officials
6. Poor quality of food
7. Not working electrical equipment
8. Inappropriate behavior of the train staff
9. Unavailability of water in the train and station
10. Theft incidents in the compartment
11. Not getting refund after the Cancellation of ticket
12. No refund of money on cancellation of train
Almost every railway passenger carries a Smartphone in today’s era. You can download this app and send your complaints and suggestions directly to the Indian Railways. Through this app you can upload pictures related to dirty railway compartment, dirty clothing and condemn toilet as evidence, which will make easier for the railway officers to take required action.
Railways had launched the 10-digit helpline number (1800-111-321) in January, the response is so far tepid only.The facility is available all seven days from 7 am to 10 pm. Food is generally served to the passengers during this time.
Date 18.02.23
Place secunderabad in raining train
Train name: Falaknuma (12703)
Time : 4pm to 5pm
S6 15
2 minit ka video recording hain
May Amrej khan secunderabad se howra ka waiting ticket confirmed nahi hua to mai general ticket le ke sliper class may baitha. TTE aya to mayne bolo ki mere pass general ticket hain. Aap ka jo be fine banta hain aap fine kar do. TTE ne Rs. 550/- ka demand keya to maine bolo ki aap slip do to unhone mana kar diya. Tab maine mobile se video bana suru kiya to unhone batamiji keya our galiya vi diya maine iska virod keya to TTE ne mera aadhar card our general ticket le ke chala giya. Abtak nahi aya. May is TTE ke khilap howrah station may complain karna chahatahu pls help kare.
Train no 12479
13/02/2023
PNR NO =2518018807
Jodhpur to Bandra
Sir, I traveled by train but forgot the ticket at home in haste. And I had id card and ticket copy but TTE misbehaved and abused us and cut the challan 2500. But I deposited the old ticket at the ticket window.please help me
Train no 12479
13/02/2023
PNR NO =2518018807
Jodhpur to Bandra
Sir, I traveled by train but forgot the ticket at home in haste. And I had id card and ticket copy but TTE misbehaved and abused us and cut the challan. But I deposited the old ticket at the ticket window.please help me
I AM TRAVLING BYTRAIN NO 18237 FROM HAZRAT NIZAMUDIN TO AMRITSAR. I CANT TAKE GENRAL TICKET FROM STATION BECAUSE I AM TOO LATE IN TRAFIC JAM FOR PICK THE TRAIN. WHEN I REACHED AT STATION I SAW THAT TRAIN IS RUNNING. IN TRAIN I TALK TO TTE THAT I HAVE NO GENRAL TICKET HE ASK ME THAT I HAVE CHARGED YOU FROM AGRA BECAUSE YOU HAVE NO TICKET, I ASK HIM THAT I AM SITTING FROM NIZAMUDIN YOU HAVE TO CHAGE FROM NIZAMUDIN WITH PANALTY BUT HE RUDELY BEHAVE US THAT GO FROM HERE THERE IS NO ANY SEAT IN TRAIN, AFTER THAT I REQUEST THAT PLS MAKE A TICKET WITH PANALTY FROMNIZAMUDN, HE MAKE PANALY TICKET FROM AGRA & GIVEN TO US. I ASK HIM THAT PLS GIVE ME TICKET IN 3AC, HE ASK THAT THERE IS NO ANY SEAT IN 3 AC. I GIVE HIM FULL AMOUNT WITH PANALTY FROM AGRA TO ASR. AFTER THAT HE CAME TO ME AT 12 AM. WHEN ALL PASSENGER SLEEP, HE SHOUT THAT GIVE ME YOUR TICKET I WILL GIVE YOU ANOTHER TICKET. I GIVE HIM MY TICKET & AFTER SOME TIME HE WILL GIVE MY NEW TICKET NO 0558370 BEHALF OF MY OLD TICKET. I ASK HIM THAT I WANT TO SEE MY OLD TICKT WHAT YOU HAVE DO. HE SHOUTLY SPEAKING WRONG WORDS TO ME , HE MAKE MISBEHAVIOR TO ME AND ASK THAT I CANCELL YOUR TICKET & GET OUT OF TRAIN. I ASK HIM THAT I HAVE ULLY PAID AMOUNT WITH PANALTY, SO WHY I OUT FROM TRAIN , ALL ANOTHER PASSENGER CAME THERE.HE ASK THAT I GOT 1 LAC SALERY, I DO ANYTHING WHILE I AM ON TRAIN. ANOTHER PERSON ASK HIM THAT THIS IS NOT GOOD WAY TO TALK WITH PASSENGER, AFTER 20 MINUTS HE GONE FROM THER. I WANT TO KNOW THAT IS THIS BEHAVIOR SUITS TO INDIAN RAILWAY EMPLOY TP PASSENGERS. HE TAKE EXTRA PANLTY GROM AGTA WHY? I WANT ANSWER THAT WHAT IS MY FAULT MY FAULT IS THIS I ASK HIM FOR MY SEE MY OLD TICKET CANCELATION.
My name is suraj kumar i am traveling by train 12553 vaishali express 13/10/2022 11:10 a railway tc roud behavior and fighting talk with me coach no s5 so plz help
Complaint for TTE not doing work correctly, there no TTE action taken Between kalyan to karjat railway station and special in badlapur railway station.In local First class compartment there is s always without ticket passenger travel regularly but no action were taken. TTE also say that he will harmful to me if ticket was check here. Kindly look into it between kalyan to karjat and specially in badlapur railway station.
I am travelling by train 19037Awadh Express. I need someone to hear my difficulties as my reservation from Agra to Gorakhpur is not confirmed due to negligence on the part of NR railway staffers as they had to make attention to a fax that was written and sent by high ranking officer of NE railway. The ttes are not available between Agra and Lucknow. I don’t think they will be available for further journey so I can explain my grievances and request two births for me and my wife.
A railway t c very roud behavior with me in train no 12479 date 08/04/2022 time is 9 pm round about he asking very loudly for a confirmation for sit no he tell me I will canceled your ticket
My name is surinder kumar. Right now I am traveling in train no. 12716, my pnr no is 2437661077 we have two tickets in RAC it’s not confirm, but in our coach B4 seat no 70,69,67 three seat was empty but tc didn’t give us the seat please take the action.
Kuldeep Singh TTE OF Jaliawala bhag train number 12380, he use abusing language for a lady passenger he lady passenger booked ticket for 3rd Ac from Amritsar to Durgapur but ticket has not been confirmed and her friend boarding from Delhi to Durgapur and those passengers are sitting together but Mr kuldeep Singh abusing language just like mujhe nahi malum tum train se utro kahi Jai kahi late kisi ke sath leto mujhe Matlab nahi hai but this type of language can use a TTE for a passenger specially for lady please take action against him Mr kuldeep Singh
Madhudhar xpress m ac 2 ka tt bht batamiz h ladies ko gali use kar rha h or bht ganda behave kar rha h irctc ki image kharab kar rha h
Dated =20.10. 21
Bally Station
I’m a daily passenger in the local trains
Was travelling with a ticket from hooghly to howrah
Had to stop at bally due to personal issues and returned to bally to board train for howrah.
Tt forcefully held me at bally Station and forced me to pay fine 260 rupees reasoning that I was planning to travel to hooghly without ticket which wasn’t even true.
He took away my ticket too.
I really feel harassed being a girl travelling alone but my question is who gave him the authority to do this
Show me a rulebook to prove his innocence.
02544.
S12. 48
Tte fight me
Travel date- 15/10/2021
Train no -02393
RJPB NDLS SPECIAL
Just now TTE has confirmed a seat for one of passengers PNR NO- 6157418690 General Waiting list 200 on Coach S5 seat no 64 vacant seat side upper, whereas my PNR NO- 6357269595 General Waiting list-179 on Coach no S5 seat no RAC 63 along with one more passengers. Further would like to know from railway authorities the logic behind confirmation of GNWL 200 instead of 179? Even I have requested TTE to confirm my seat from Patna onwards!! I believe this is a subject of examine by higher authority!!! I am still in RAC Seat??? Then what is the use of booking my tickets as earlier??
How come PNR NO- 6157418690 got RAC confirm General Waiting list 200 on Coach S5 seat no 64 just my above seat, whereas I am not getting confirm having PNR NO- 6357269595 General Waiting list-179 on Coach no S5 seat no 63. Please respond the logic behind confirmation of GNWL 200 instead of 179?
Their are alot off wender, beger and unauthorised people moving here and their in my coach by the cooperation of railway staff… kindly pay attention for such type of activities which creats nuisance among the passenger..
, date16.09.2021 train no 02821 sum people in the train waiting list tte will be fine and extra amount per head RS 500 , and fine RS.1090 and RS 500. Extra total fine amount will be RS.1600. per person whstis this government not pay salary sum sum…
Travel date- 27/08/2021
Train no -02038
Ajmer Puri SF
Today I have seen a biased ,judgemental behaviour from TT. Inspite of understanding and asking about the matter ,he came on a conclusion and called police. A TT’s responsibility is as huge as ocean when he is on train holding a post ,where he should listen each and every passenger and treat them equally. Not like if someone has told TT to take care of their people ,so he doesn’t lookout to matter and announce wrong person as right. I was injured in front of TT by the other passenger ,but he didn’t even bother to see ,and was stick with the wrong side. I was not once asked about what happened to your side ,the other party was declared innocent without knowing my side.I don’t know the name of the TT assigned on duty at that day ,I can just give details of train and date ,if anyone can do justice with me. It would mean a lot.
09041 D2p
Fine in advance
Bad Behavior TTE
Gorhkdham train pnr no 02555
TT was These one ladies are charging money by not giving tickets and challans: Those who don’t have tickets, get 200 rupees twice.