BSRTC Complaint Customer Care Number. email id 【Verified】

BSRTC Complaint

Advertisement

Bihar State Road Transport Corporation is a state owned corporation in Bihar. BSRTC aims at providing the people of Bihar an effecting transport system infrastructure with the guarantee of safety, reliability and cost efficiency.

+(91)-612-222049
B. S. R. T. C. Office Bus Stand Patna, Patna
Social Service Organisation, Glove Manufact
05:30 am to 05:30 am

Leave a Comment

71 thoughts on “BSRTC Complaint”

  1. I am travelling to purnea in a bus name kautaliya bus no.BR 11T 9197. The driver is very rude he is justing abusing everyone a passanger can not tolerate especially when he is travelling with his family. Please look into the matter as it is a matter of great concern.

    Reply
  2. Mai kuch din pehle bus mai akele travel kar rahi thi, aur uss ka conductor mere saath badtameezi karne ki khosis ki, woh cherkhani karne laga mai middle sit se uthkar aage ki sit pe baith gayi, unsne mera pair pakad liya aur khene laga kyon jaa rahi ho aage ki sit pe , maine use kaha mujhe jana h, uss din ke incident ke baad mai mentally disturb hun, please aap iss ke khilaf jald se jald karwai le. Wo bus patna se bhagalpur jaa rahi thi.
    Bus no.- BR01P- L7533

    Reply
  3. Very poor service. Online booking does not work in BSRTC Buses.

    Reply
  4. Bus is not starting on time

    Reply
  5. Sir Bus conductor 2 station aage ka ticket kat rahe h lo, bolne pe bolte h machine me show nahi kr raha band ho gaya
    Hajipur se patna wale route me

    Reply
  6. In Patna Gandhi Maidan (70.00 am) to Motihari (12.30 pm) govt bus service , there is no rule and regulations followed. passengers facing difficulties due to staff behaviour. ladies sits are available but ladies sit on furse and gents sits on ladies sit

    Reply
  7. Bus Kiraya raat me Badha ke Leta hai

    Reply
  8. I am travelling from patna to motihari bus number 7536.the actual rate of this journey is 172 but this bus driver taken 257 rupees .i told him but he not refund my money.

    Reply
  9. Respected Sir,

    The private bus services are molestating and misbehaving the travellers. Today, I have took a seat in maharani express from Patna new bus stand for Dobhi, Bihar. The bus departed from Patna at 13:00 and spoiled maximum time in waiting for others. In the last, they rested 1 hr in Gaya for rest at 18:00. The bus no is BR 02 PB 0751.
    Kindly take necessary action as they have misbehaved also after our query on late.

    Reply
  10. Today 01 Nov 21 morning going to Muzaffarpur to sitamarhi bus No- 7305. Bus driver name-.
    After starting my jarny bus driver told yr laguge outside bus… Other wise leave my bus….His language is very cheeper and rufe types … Ihis is not a quality like Bihar government employees…

    Reply
  11. Pathetic conditions in Rajgir Patna Bus

    Reply
  12. 16 /9/2021 mai morning bochachak se station ke liya pass se ticket ktwaya but conductor everyday aiims to kargil ka ticket pass se kaat deta hai..pass ka galat use conductor krta hai.
    Specially aiims to kargil chowk jane wala 1st bus me jo 7am aiims se khulti hai.

    Reply
  13. Today morning I start my journey from Chapra to Govindchak Chauk by Bihar Goverment Bus Services. I totaly socked How can possible that fare is same 100Rs. for Patna, Hajipur, Govindchak. While distance from Govindchak to Patna aprox 30 Km. How can it possible please do fair justice

    Reply
  14. Toady 14/09/21 when i was travelling from Gandhi maidan Patan to Nawada at 06:45 A.M. bus conductor charged me ₹120 as my fare but the ticket i got was of actual price ₹12, after asking original ticket, he replied-“Sir due to any issues our ticket didn’t print that’s why i am using this low priced ticket”.
    So I have a request to BSRTC, please take immediate action.

    Reply
  15. I travel for Patan to bikramganj and the bus staffs get rs 220 for patna to bikramganj . But the original tickets price is rs 160 . No any tickets price list they have they have they ask money as they want if anyone from rto and bstrc help me please contact me my number is 9110045828

    Reply
  16. From Danapur Station to saguna more ticket collector almost not give ticket passengers give full fair
    Please do audit

    Reply
  17. Bsrtc koi private bus to hai nyy.।। Saam 6 :30 me chalne walii bus patna se direct bettiah ka ticket leta hai vo bhii rangdari se aisa kiyu bus uske baap kii hai.।। Bech me kisi ko utarna rehta hai to last tak ka paisa kiyu lete hai.।। Iss pe kuch action lee jaye varna bsrtc ko private kr di jaye bc

    Reply
  18. Mai abi patna to motihari ja rha hu
    Bus no. 7548 patna se 9 am pr khula h but is bus ko jgh jgh pr roka ja rha h Or kafi time tk rok k yatri ko khoj rha h just like private bus ki trh
    Or conductor or driver ko bola ja rha h chalne k liye to o bol rha h ki utrna h to utr jaiye but bus hm apni mrji se jitna der tk ho rokenge hi
    Apse request h ki goverment bus ko koi fix stop Or timing banaya jay ise yatri ko koi presani nhi hogi
    Thank you

    Reply
  19. Bihar me koi ruls hai ya nahi Bihar State road transport corporation k liye. Jise jaha ka jitna man kiya kiraya le rahe hai. Koi to rashta nikala jaaye taaki kamjor log v govt bus ka upyog kar sake. Ya fir har jagha k liye ek nirdharit kiraya fix kiya jaaye. 50 km ka v 100 rs aur 30 km ka v 100 rs hi liya ja rha hai aise me to garib mar hi jayega.

    Reply
  20. I am travelling from patna to hilsa and the bus conductor is charging unwanted fare from passengers. And if the don’t pay the bus fare they said them to get out from bus.so sir kindly see into the matter and take some strict action against them. The charge was 70 rupees . This complaint against private bus.

    Reply
  21. Dear sir
    there is no fix time for traveling from darbhanga depo to muzaffarpur depo due to malpractice by time keeper in darbhanga depo.
    Pl.consider it and order to depo incharge to regulate time of bus leaving..
    Darbhanga time keeper is serve it service very badly to all passenger s.
    Please try to focus on darbhanga depo.

    Reply
  22. I am traveling from munger to lakhisarai and the conductor charging wrong fare rs 60/- and not given any ticket on ordinary bus. He ask me to pay . And he misbehave with me. Bus timing is 7.30 .can u take any action other wise i will go to another way legally

    Reply
  23. BSRTC ke dwara sanchaalit bus no.BR01PH4331 jo ki motihari se patna ke liee kulti hai usme local pasinjar ke sath badsaluki ke sath pes aaya jata hai unko beethne ke liee sit nhi diya jata hai or bola jata hai ki eesme sirf patna jane wale log hi beeth sakenge or jab patna wale yatri se sit ful ho jata hai tab local ke liee jese Muzaffarpur ,chakia ,motipur aadi logo ko bus me khra karke le jaya jata hai kya local walo ke liee bihar sarkar ne subidha nhi di hai kya sarkar ne local ke liee sit pr beeth kr jane ke liee subidha nhi di hai

    Reply
  24. I am traveling to harnaut and the conductor charging wrong fare. He ask me to pay the fare till biharsharif. And he misbehave with a lady traveler.

    Reply
  25. After paying for Renewal of registration fees against my private car I was issued a Receipt/APPL No. BR1R210700008237/BR21072865434606 on 28-07-2021 and I was given an instruction to visit the premises of Bihar State Road Transport Corporation, Phulwari Shariff, Behind the Phulwari Jail for physical verification of my Car.
    I visited the instructed place at schedule time on 29-07-2021 and remained waiting for the person concerned who came there very late at about 10:30 a.m.
    My car was physically verified by him and he just wrote – BSRTC/29-08-2021 and didn’t give any receiving for the photocopy of the Challan, which I gave him. I PAID NO MONEY TO THE VERIFYING PERSON.
    Now, today is 20-08-2021 and till date neither I received my Owner’s Smart Card nor I get any uploading on the e-parivahan, where I use to verify from time to time.
    Would you please like to update me about the status of my Smart Card against my Re-registration of Car.
    Thanks
    Mob. No. 7909088966

    Reply
  26. On 18.08.2021I travelled from Sherghati to Aurangabad by BSRTC new AC bus (@ 1530hrs). Conductor told me to pay fare of ₹70, while I asked him about ticket he just said, “if u want ticket then u have to pay ₹80, otherwise I will manage”. Then I paid ₹80 and got ticket. Meanwhile conductor was collecting ₹70, ₹60 as per his wish without giving proper ticket to the travellers.
    I am worried that this type of misconduct by conductor will show the AC bus in loss on the said route, resulting discontinuing of the AC bus on this route.

    Reply
  27. My brother is traveling on 14 Aug 2021 from patana to Chhapra in Bus No- 3645 BSRTC and bags are held in above mentioned Bus. Please provide the Bus drivers or conductor contacts mobile number. So that collects the bags.

    Reply
  28. My brother is traveling on 14 Aug 2021 from patana to Chhapra in Bus No- 3645 BSRTC and bags are held in above mentioned Bus. Please provide the Bus drivers or conductor contacts mobile number. So that collects the bags.

    Reply
  29. नवगछिया से भागलपुर का किराया क्या वाकई 40 रुपया है जो यह किराया एक प्राइवेट ट्रांसपोर्ट का होता है, लेकिन bsrtc बस वाले यह किराया वसूल रहा है साथ ही 10 रुपए का टिकट दे रहा है इस प्रकार के complaint पर ध्यान दिया जाए जो गलत है

    Reply
  30. Patna to jamui bhaya nawada bus no. Chahiye koi problem ho gaya hai

    Reply
  31. Patna to jamui by nawada bus no chahiye koi problem ho gaya hai

    Reply
  32. Aurangabad to Gaya BSRTC Bus, jiska time 1.30 PM hai wo 2.30 min tak nahi khuli hai. Gaadi ka mber BR01PF–7609 hai.
    Poochne per sanchalak bolte hain jaana hai to jao nahi to ottar jao.
    Kya ye private bus hai.
    Shameful Bihar Govt.
    Sirf Gundoon ki bahaali hoti hai.

    Reply
  33. I am travelling by a state transport bus boarded at khagaria and travelling to Begusarai, fare charged₹ 60.00 but no travelling ticket was issued. When asked for the ticket the conductor refused and said no ticket will he issued for Begusarai. The bus left khagariya at 3.05 pm. The bus no is 7918. Date of travelling is 21.07.2021

    Reply
  34. I am travelling by a state transport bus boarded at khagaria and travelling to Begusarai, fare charged₹ 60.00 but no travelling ticket was issued. When asked for the ticket the conductor refused and said no ticket will he issued for Begusarai. The bus left khagariya at 3.05 pm. The bus no is 7918.

    Reply
  35. BSrct electric bus darbhanga to patna jo jati hai uska bhut he halat kharab hai wo bus ko charge karne mei 2 hr lagati hai aur passengers ko bhut jyada he taklif hoti hai so kindly in sb chijo par dhyan dijye nhi to koi v passengers itna time barbad kar ke koi jyage

    Reply
  36. Private Ac bus Ka fare se jyada fare he bsrtc AC bus ka ,private bus Ka fare Patna to Bihar 120 he or bsrtc Ka fare 131 he Jo 11 rupees jyada he Jo ki ye galat he private bus se Kam fare Hona chaiye

    Reply
  37. Sir,
    Private bus no. BR-33C-7765 (a non AC 2X2 bus)
    has arbitrary collected Rs. 200 for single seat for journey from Mushrarigharari bus stand to Patna bus stand.

    Reply
  38. Date-6-7-21,bus name-seet basant, route-motihari to muzaffarpur, time-04/30 morning…Ye 100 ke badle 200 rupees le rahe h wo bhi rangadari style me.jabki sarkari bus ka fare 80 rupiya hi h.kripya dhyan de.taki loot khasot band ho.

    Reply
  39. Bihar Government randi hai

    Reply
  40. Dear sir, BSRTC ke bus conductor
    aur driver kirayaa jyada le rhe hai aur ticket kam ka de rhe hai log.
    90 ka ticket kat kar 200 rupuees le rhe hai mai patna se hasanpura ke gya waha se 90 ka ticket katae aur 200 rupees liya . Mai yo ticket isme attach Kare rha hu. Driver ka naam Raju hai

    Reply
  41. Dear sir/madam
    Saksohra se barbigha jane wali bus passenger se jabardasti kiraya double le rahi hai.
    Bolne bolta hai jo mange wo do jyada mat bolo.

    Reply
  42. Dear sir/madam,
    It is truly horrible the way these bus service providers are neglecting the safety measures to stop corona. Today I was going to Chapra to attend my office. They charged me double fare which is okay but the bus was full with passengers neglecting the safety rule of 50 percent of passengers. Too shameful and careless approach of transport authority.

    Reply
  43. Sir Aaj kal bus ko lekar bahut sari paresaniyo ka samna kar raha hai logo ko kahi bhi jane ke liye unse man mana kiraya liya ja raha hai bolne par kahte hai government ne hi order diya hai double triple kiraya lene ke liye .
    Isme garib logo ko bahut hi jyada paresaniyo ka samna karna par raha hai.jabki abhi sari vehicle ko chalane ki chhut di jaa chuki hai
    Please is par bhi government dhyan de.

    Reply
  44. Any action taken by government for above passengers complaint.. ya bas aise hi time pass..

    Reply
  45. Bus playing between Patna to bihta is carrying around 60 passengers as on 14-06-21. The bus has been started from Patna kargil chowk about 10 am.

    Reply
  46. Y kya niyam ha aap log ka action lijiye ni to ek letter likhenge CM ke pass Or media me layenge ni action lijiyega to patna se vikram pali ka 60 rupess ha or liya 120 rupees

    Reply
  47. Dear Concern
    Very pathetic bus service, I’m just board today from Gandhi Maidan Patna at 5PM, ticket charge taken by conductor Rs 200 for Muzaffarpur & all sheets are full, than he drove out Mithapur bus stand he took more than 30mins there.
    Kindly look in matter seriously.

    Reply
  48. Dear Concern
    Very pathetic bus service, I’m just board today from Gandhi Maidan Patna at 5PM, ticket charge taken by conductor Rs 200 for Muzaffarpur & all sheets are full, than he drove out Mithapur bus stand he took more than 30mins there.
    Kindly look in matter seriously.

    Reply
  49. Sir bihar goverment ki jo bus chal rahi h usme manmaani paisa usla ja raha h aap chahe kahi v jao aapko jha se jha bus jayegi uska paisa lgega so is tyme sir log kaise manage kr payega so plz thora janta ka v care kiya jaye or full sitting v baitha rha is karona kal me

    Reply
  50. Bihar government me kuchh bhi government ke diye instruction ke bina follow kiye hi chal raha hai bus service obhi b.s.r.t.c dawara government ka instruction hai 50%passenger ke sath chalna hai but ye pure bus ko hi full kar ke passenger ko le ja rahe hai or to or fare bhi 30rs jayada le rahe hai.

    Reply
    • Sarkar ko frk prta hai janta mre ya kuch v faltu h bus sewa paisa lut rha h sb

      Reply
  51. Bikramganj se ara ka kitna kiraya hai mujhse 70 rs lia gaya hai

    Reply
  52. Conductor(Ram Nath Rai) of BSRTC muzzaffarpur bus stand has taken extra fair to everyone in the bus.
    They have overloaded the bus in COVID-19 pandemic and gone against the instructions given by the government of bihar.
    I have pics and video of bus and a pic of conductor.

    Reply
  53. Sir mai bihar bihar sharif ka ek nagrik hu aaj maine bihar sarkari bus me bihar se ptna ke lie safar kr rha hu pr is bus me kiraya sabhi logo se sidha dugna li hai upar se is korona kaal me bus me jitna seat hai ussw tin guna logo ko baithaya ja rha hai kya yah gov ko aise samay me paisa kamane ka koi naya rule hai kya bus ka nmbr hai BR27P 1231

    Reply
  54. Hum mor ( mokama) se marbatiya (ara) barat (sadi) jane hetu date 24/05/2021 and 25/05/2021 ko bapas aane hetu booking karaya tha louk down corona 19 and CM bihar ke request ko dekhte hue barat sadi ka programme rok diye hai hum advance 20000 rupiya diye hai jise bapas kiya jaye kyou hum kitna bar office Me gaiye per koi aadmi nahi mil rahe hai jise bataya ja sake

    Reply
  55. Dear sir
    today i took state bus survice from akbarpur to thali which fair was 10 rs what conductor charge me 20 rs and not given tocket also

    Reply
  56. BSRTC BUS NO br01pl 7530 IS NOT PROVIDING SLIP FOR THE FARE PAID BY THE PASSENGERS SAYING THAT “You all have to pay 20 to 30 rupees more then only slip will be provided” I travelled from pahari patna to bakhtiyarpur by paying 50 rupees as fare and asked him about bus fare list the conductor/collector misbehaved with me. Take some harsh action on both of them. They are making fool of us and giving loss to bihar revenue as well.

    Reply
  57. Sir,
    I have taken the BSRTC PT009 , 6TH APRIL , FROM INTERNATIONAL MUSEUM , BUT THE CONDUCTOR HAS CHARGED ME FROM PATNA RLY STATION . PLEASE TAKE SOME STRONG ACTION AGAINST THESE LOOTERA.

    Reply
  58. On 2nd April 21,traveling from Bariarpur to Jamui, passengers were minimum three times the capacity of bus. But not a single tickets were being issued to passengers. Bus no BR 21A 9882,

    Reply
  59. Sir Today I am travelling Patna to Bihar Sharif at 1:45,conductor taken wrong fair , Bus no BR0167679. Sir take strictly action.

    Reply
  60. Dear sir,
    Today I m travelling from Patna (time 7 am at krishna niketan bipash) to Bihar sharif through bsrtc Bihar that is going to NAWADA. but conductor of bus taking wrong fare to me and other travellers..and they donot giving tiket.
    Kindly take strict action to bus conductor.bus no.BR01PL7630

    Reply
  61. I capt A K ROY CHAUDHARY,was traveling from Patna to Delhi.Sri Chandan Mr Chaudhary was very rude ,he was stopping and picking up passengers Asif the bus was local,took no vivid 19 precautions,no sanitiser was available he did not wear mask himself,even the passenger picked up were without mask causing risk to passengers traveling from Patna

    Reply
  62. Sir, I’m an advocate at Civil-Court, Benipur, Dist. : Darbhanga.
    Operators of B. S. R. T. C. bus going/returning from Darbhanga to Kusheshwarsthan / Saharsa, are charging more than ten / five rupees each stop from the bus fare fixed by the government.
    It is requested that after examining this, appropriate action should be taken and the action taken should also be conveyed to me.

    Reply
  63. Dear darbhanga se saharsa ka bus pakda ।jiska time darbhanga mai 1.40pm hai।usme iligle kamai karne ke liye sabhi jagah rok raha hai.bolne par bolta hai ye slow gadi hai.har jagah rukegi.

    Reply
  64. Dear sir Today I am Traveling from Patna to EKMA through bsrtc 2pm but conductor of bus taking Wrong Fare to me He is taken 125 Rs Patna to EKMA
    Kindly take strict action to bud conductor.

    Reply
    • Bhai B S R T C bus patna to darbhanga ka ticket kitna hai

      Reply
  65. Dear B.S.R.T.C bus service please mare comlain ko andekha kiya aaj phir se akbar apko usi condector deepak kumar father.name =radheasyamdubay hai villge .=gangachk bikram patna hai jo abhi tak duty par jatta hai jo eske bare me bata chuke jo frod hai aur nasakhor bhi ho chuka hai jo druks bhi pita hai jo eske chal rahne like nahi jo eske sath galat work bhi karta chori chamari apke bus ke duty par jo hajar ke hajar rupya chora kar leata hai hume apse newadan hai ki esase hata kar apne apko bacha sakte hai

    Reply
  66. I’m trying to call but nobody is responding to my call simply it’s keep ringing. If customer needs some details urgently where will they go?
    If no response better don’t provide those numbers on Google. People calls happily to get details but you people no response

    Reply
  67. I am Rahul Ranjan
    Travelling from patna to darbhanga
    Same thing happened to me.
    Aur jb maine bola ki bus ka no likh k do to glt no. De diya
    By the way i have taken photo of number plate.
    Plzz.. avoid these things and take strict action on it
    Bus no BR21G-2727

    Reply
  68. Patna to delhi bus par silliper
    Condector =deepak kumar
    Fathername =Radhesyam dubey
    Vill =gamgachak aspura
    Po+pu =bikram
    Yah larka thik nahi hai yah condector paisa chorakar apke bus bin ticket ke passsanger ko batha ta hai yah chor hai esase sarkari bus ko nuksan hi hogi company aisa condector se chori ki adaat paregi

    Reply
  69. Dear sir,
    Today I m travelling from Patna to harnaut through bsrtc Bihar that is going to navada at 11 am but conductor of bus taking wrong fare to me and other travellers..
    Kindly take strict action to bus conductor.

    Reply