B2X Service for OnePlus Customer Care Toll Free Number

B2X Service for OnePlus

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B2X Service for OnePlus India Customer Care

Regional Headquarters

B2X Service Solutions India Private Limited
Bldg No 10, 4th Floor
Solitare Park
Andheri-Ghatkopar
Lind Road
Andheri East, Mumbai
400093 India

General inquiry/information [email protected]
Partner queries/opportunities [email protected]
Escalations [email protected]
Job Seekers [email protected]
Feedback [email protected]

What is the B2X Service for OnePlus and how much does it cost?

With every purchase of the OnePlus 2, customers are entitled to a manufacturer’s warranty for the device for upto a year from the date of purchase. This plan covers all defects that are covered under manufacturer’s warranty for another more year after the expiry of the original manufacturer’s warranty for the device.

What is the cost of B2X Service?

The cost of the service is  ₹999 (including tax).

Buy B2X Protect for OnePlus 2

What is the role of B2X in the above scheme?

B2X is the authorized service partner for OnePlus products in India and will assist the customer in case of a device related issue which is serviced or repaired by authorised experts only.

What other service is offered on OnePlus B2X Service?

  • Direct Support by Authorized Service Centres
  • Single Window Support by B2X & OnePlus

Can the B2X Service be availed on the OnePlus One?

No.

How do I register / purchase this service?

Customers are required to purchase the Service Plan within 30 days of purchase of the OnePlus 2 device and have to register at B2X Care within 7 days of purchase by providing relevant purchase details. The customers will be sent across a physical document/pack post the formalities. After purchasing the service, please keep an eye out for a “Welcome Email” from B2X to get your product registered. Do note that B2X may deny any coverage or support if the registration is not done within the stipulated time period.

What is not covered under the B2X Service scheme?

We recommend you to visit the following link for a comprehensive list on the exclusions for the above scheme.

B2X Protect for OnePlus

What is the B2X Protect for OnePlus?

The B2X Protect service covers accidental, physical & liquid damage to your OnePlus 2 device during the first year of the product purchase.

What is the cost of B2X Protect?

The B2X Protect is priced at a consumer-friendly ₹1,299 (including tax).

Why should the customer opt for B2X Protect?

Most electronic devices, including the OnePlus 2, carries a 1-year warranty on purchase of the device. This warranty covers only manufacturing defects during the 1st year of purchase and does not offer comprehensive care in terms of physical and liquid damage. For ensuring complete peace of mind from any harm that may befall your device, we recommend the purchase of B2X Protect.

Can the B2X Protect be availed on the OnePlus One?

No.

What mishaps are covered under the B2X Protect scheme?

Suffers accidental physical damage to Covered Equipment and/or such damage that causes Covered Equipment to stop working on normal usage, but outside of the coverage of manufacturer’s limited warranty.

  • Fails to work because of an accidental fluid spill that enters the internal circuitry, resulting in failure of the Covered Equipment
  • Act of god perils, fire, lightning and explosion
  • Damage during riot, strike & malicious damage

What isn’t covered under the B2X Protect scheme?

We recommend you to visit the following link for a comprehensive list on the exclusions for the above scheme.

How do I register / purchase this service?

Customers are required to purchase the Protect Plan within 10 days of purchase of the OnePlus 2 device and have to register at B2X Care within 7 days of purchase by providing relevant purchase details (Amazon order number). The customers will be sent across a physical document/pack post the formalities. After purchasing the service, please keep an eye out for a “Welcome Email” from B2X to get your product registered. Do note that B2X may deny any coverage or support if the registration is not done within the stipulated time period.

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