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Amit Agarwal, Global Senior Vice President and Country Head, Amazon India in an exclusive interaction with YourStory Founder and CEO Shradha Sharma.
Amazon India
Mr Amit Agarwal Country Manager
Email amit@amazon.com
you can also contact him on twitter
Order Confirmation
Order #
403-3690665-3157969
mR aMIT, yOU HAVE CHEATED ME. yOU REFUSED REFUND TO ME.
Dear Mr Agarwal,
My sincere apologies for approaching you for a small reason.
I had ordered a Bosch Aquatak 125, but unfortunately , instead of one , I ordered two.
When the products were delivered , I was not at home.
I got in touch with one Mr Anshuman on 01 Nov 2022 around 1230 hrs, and requested him that I would like to return one machine.
I was told that it is not possible.
It was a genuine mistake on my part to have ordered two machines but your company must also understand that it was a mistake on my part.
I would request if you could consider helping me to resolve this issue.
Warm regards,
Col Rajesh Pattu, SJRP,VSM
9911545161
Respected Sir,
I am a Amazon Flex Delivery Partner from which I cannot tell…..
I JUST WANT TO SAY ONE THING THERE “N” NUMBERS OF ILLEGAL ACTIVITY IS GOING IN YOUR DEPARTMENT/STATION IN NORTH WEST DELHI.
1) DEMANDS OF BRIBE – UF REFUSED TO GIVE THEN
2) THEIR T.L THREAT TO TO CLOSE THE I’D STATEMENT – ” HAMARE PASS ENOUGH REASON HAI APKI I’D BAND KARANE KE LIYE JAISE KI PAYMENT SUBMIT NAHI KI HO , CUSTOMER KO CALL KARKE MOLESTATION OF WOMEN KA CASE, T.T (TROUBLE TICKET -1 OR -2) APKE AGAINST F.I.R KARANE KE LIYE WITH FALSE PLANTED EVIDENCE BRIBE DEKAR, ROUTE REJECTION ETC…….
AS A AMAZON FLEX DELIVERY
PARTNER AND
STATUARY WARNING
A . O. R SR. ADV ON RECORD
YOUR STATION SUPERVISOR TREAT US LIKE A DOG.
WHO THE BLOODY ARE THEY
WHO GOVE THIS FREEDOM
ANSWER IS FROM T.L FROM TOP TO BOTTOM EVERY PERSON
CORRUPT AND LOOTING AMAZON
I WAS SHOCKED THAT NO SUCH ACTIONS ARE TAKEN.
THEY BLOODY BASTERDS TREAT US
LIKE A BONDED LABOUR .
WHO GIVE THIS AUTHORITY
ANS – AS USUAL FROM TOP OFFICIALS INCLUDING T.L’S
NO ONE HAS SENSE TO TALK
EITHER SUPERVISOR T.L’S
EVERY ONE USE ABUSING LANGUAGE ( SIR WE ARE HERE TO WORK ” APNI MOTHER YA SISTER KE LIYE GALIYA NAHI SUNANE ATE”
ILLITERATE SUPERVISOR WHO ALWAYS USE MOTHER F….R SAME WITH OUR FAMILY IS THIS YOUR RULE PLEASE LET ME KNOW.
THERE IS TOTALLY GUNDA RAJ IS GOING SOMEONE DOING SLOT ON OTHER I’D WITH BRIBE MEANS EVERYTHING IS ILLEGAL.
MAIL TO THE TEAM STATION HEAD FORWARD TO TL’S AND THEY ASK OPENLY IN FRONT OF SUPERVISOR
” ISKO MENTALLY TORTURE KAR YE COMPLAINT KARNA BAND KAREGA”
WHAT THE HELL IS THIS GO CHECK THE ALABUY OF BRIBE ABUSING, GUNDARAJ LOOTING EVERYTHING.
THEN WHAT IS THE IS THE PURPOSE OF COMPLAINT IF IN 24 HOUR AFTER COMPLAINT TL’S. USE ABUSHMENT AND TORTURE WITH ABUSIVE WAYIN FRONT OF SUPERVISOR.
IT IS DAMM CRYSTAL CLEAR STATION HEAD/ AREA HEAD JUST FORWARD TO ANOTHER THEN NEXT ONE TO ANOTHER AND FINALLY COMES TO TL’S SUDDENLY THEY COME TREAT US LIKE A DOG , SLAVE, BONDED LABOUR.
I CAN’T TOLERATE THIS BLOODY THINGS IN FRONT OF P.M.O WITH RELEVANT EVEDENCE , MOURD MINISTRY AND TO SUPREME COURT
B LABOUR LAW ACT
The Supreme Court observed that, for attracting the provision of Section 16 of the Bonded Labour System (Abolition) Act, 1976, the prosecution must establish that an accused has forced and compelled the victim to render bonded labour.
Please Find the attached judgement of Honourable Supreme Court Of India.
IN SUPREME COURT OF INDIA PETITIONER:
BANDHUA MUKTI MORCHA
VS.
RESPONDENT: UNION OF INDIA & OTHERS
DATE OF JUDGMENT16/12/1983
BENCH:
BHAGWATI, P.N.
BENCH:
BHAGWATI, P.N. PATHAK, R.S.
SEN, AMARENDRA NATH ()
CITATION: 1984 SCR (2) 67
1984 AIR 802
1984 SCC(3) 1611 1983 SCALE (2)11551 CITATOR INFO:
1984 SC1099 (3) T986 SC 847 (30) 1987 SC 990(16)
1987 SC1086 (3,4,5,6,7) R 1988 SC1863 (3,9,10)
1989 SC 549 (15) RF 1989 SC 653 (12) 1990 SC2060 (3) 1991 SC T0T(35) 1991 SC 420(7)
RE 1991 SC1117 ) RF 1991 SC1420 (25) RF 1992 SC 38 (4) RE 1992 SC1858 (11
ACT:
Constitution. of India. -Article 32(1)-Mode of interpreting Article 32-“Appropriate proceedings”.meaning of-Letter addressed by a party on behalf of persons belonging to sOClally and economically weaker sectionS Complaining viOLation.of their rights under various socia1 welfare legislations-Whether can be treated asa writ petition-Maintainability of-Public InterestLitigation- Nature and scope of.
Constitution of India, Article 32 (2)-Appointment of ommissions by the Supreme Court to enquire into the Complaint made in the writ petition and relying upon the Commissioners report-Propriety of-Adversarial Procedure-How Tar binding on the Court-supreme court Rules, 1966,0XXXV, XLVI and XLVIl,, Rule b-Code ot Civil Procedure, 0.XXV
Mines Act, 1952-Sections 2 (), (jj), (kk), 3 (1) (6) proviso 18 Chapters V, VI & VII-Meaning of the word “mine”- Whether stone quarries are mines-Whether Workers of the stone quarries and crushers entitled to the benetits accruing under the Act-Responsibility of the mine .
If I dis close my name then It’s crystal clear your supervisor, TL’S & STA
TION BLOCK MY ID WITH FALSE PLANTED EVIDENCE OR BY ENGAGE ME IN ANY FORGERY MATTER
Hi Amit,
I am writing regarding my order no. # 402-7186899-8374757 Dt. 3rd Oct 2021 for LG washing Machines ( @ 30900 – 1000 discount – 4840 exchange value of my old front load fully automatic washing m/c of 8 kgs, with effective buying price of Rs. 25250/-) . On 7th of Oct i received my product which has scratches and also box was not sealed. Immediately posted pictures of product on Amazon and requested for call back and explained the condition to your customer service and requested them for the replacement. Meanwhile your vendor called the order with rejection remarks and take back the product. Your customer service refused to give replacement of the product and informed refund will come in 3-4 working days and asked to place order again. When am placing order, product price is increased, even exchange value has gone down to 50% and am being asked to shell out additional Rs. 5000 for the same product for which i have made the payment 3 days back. Again called up your customer service and they informed that they cannot do anything as this is the policy. Is this Amazon’s policy to harrass the customers. Firstly Amazon did not get the quality check of the product they are sending to me and sent damaged and open product and now asking me to pay additional Rs. 5000 for the same product. Why customer is being paralyzed for the fault of Amazon. Is this how Amazon works and are their policies?
Hope to hear positive response.
Regards
Nipun Langer
Dear Team,
As discussed over phone call pls find our future plan for selling through amazon.
Legal Documents :- We are now ready with all legal documents and planning to start with our own manufactured products listings on amazon with Trade Mark certificate.
We are aware about all copy rights, design rights and trademark related terms and conditions.
We will not use any other brand name, photo images or any other details while listing of our products or doing business on amazon.
Brand Registry :- We will apply for brand registry first and once approved by amazon we will list our products under below mentioned class / category as per trademark.
Under Class 3 –
PREPARAIIONI SoAPS; PERFTMERY ESSENTIAL ofls, COSMETICS. HAIR tOTloNS; DENTIFRI(ES. ADHESI\,ES FoR AFFIXNG FATSE
EYEIASHES. ADHESNES FORAFFIXNG FATSE HAIII ADHESI\,ES FOR (DSMEIIC PTJRPOSES, BALMS OIHER THAN FOR MEDICAL PURPOSES.
BEAUTY MASKS, COSMN’IC CREAMS. OSMETIC KITS, COSMETIC PENCII! COSMEIIC PREPARATION FOR EYEI”{SHFS. (DSMETIC
PREPARATION FOR SKIN CARE MSMETICS. EYEBROW CI)SMSNCS. EYEBROW PENCITS, FALSE E”IEIASHES, FATSE NAILS. UP CT.I]SSES.
IIPSTICK CASES. UPSTI(XS, I.OTIONS FOR (‘SMEIIC PURPOSES, MAKEUP. MAKEUP POWDER. MAKE-LP PREPARATION MAKE-L}
RE\,,IO\4NG PREPARATION, MASCARA, MASSACE CEI-S OTHIR TIIAN FOR MEDICAL PTJRPOSE NAIL ART STI(XERS, NAIL CARE
PREPARATIONS. NAIL POUSE OIIS FOR COSMEIIC PURPOSES. PERFUMERY PETROLzuM JELLY FOR COSMETIC PURPOSES. SIJN-TANNING
PREPARATION (COSMSIIq ADHESTIES FOR AFFIXNC FAISE NAIIS, BLUSHE& BLUSH PENCIIS. BODYAND BEAUTY CARE PREPARAT]ONS
FOR COSMEIIC PIJRPOSES. BODY ART STICKERS. OEANSING CRFAMS (MSMEIIq. MNGALERS (COSMEIICS). CONGAIIRS FOR SPOTS
AND BLEM]SHES, COSMETIC FACE POWDER, CREA.M FOUNDATION, CREAMY RO1JCE DECORATIE MSMETICS. XFOLIATINC S(R,T]BS FOR
COSMETIC PLIRPOSES, EYEIJNE& EYE S}IAMW. UP Cq.RE PREPARATIONS. t-IP LINERS. MAKELP PRIMERS. NAIL TIPS. REMOVABLE TATTOOS
FOR OSMETIC PURPOSES. TONERS FOR COSMETICS USE
Under Class 16 :-
WRITING INSTRLA,{BITS, (E(CLUDINC PENCIIS) THEIR SPARES AND PARTS, LFADS (BLACK OR OTHER COTOURS) REQUIRED FOR PENOIS,
COIOLIR PAICII-S, PASTLES, SKEICIING PENS AND PARTS THEREOF, WRITINC AND SKETCIIING INKS. ARTISI’IC COI.OURS, ARTISTS
MATERIAIS. ARTISTS BRUSHES, STENCIIS, STENGL INKS, ADHEST\TES (STANONERY) AND MARKINO INKS. BOARD CUPS. DRAWING
BOARDS BYARTISTS MATERIATS, ADHESNTS TAPES. CARBON PAPERS. WIRE STAPLE PRESSES, STAPLE PRFSS PINS, CUPS. NIBS, ERASERS,
S}IARPNERS MATHEMATICAL DRAWINC INSTRUMENTS GOMETRY BO)GS AND STL]DENT REQIJISITES, BALL POINT PENS AND PENCIIS,
UQI,M LFAD OR DRY INK PENS AND PENCIIS, PROPELLING AND MECIAMCAL PENC]Is GAPHTTE REFILL LEAD FOR PENCIS. STATE
PENCI,S, DRAWING CI{ALKS, ARTISTS’ (NAYON6, PASTEIS, PENdL SIIARPENERS, PENCIL S}IARPENING MACIINES. PENdL PROTECTORS
OiOT OF PRECIOUS METAL OR @ATED THEREWIIH), PENCIL I-ENGT}IENE& DRAWING INSTRTA’ENTS INCLI,]DING FOOT RI]LERS. SEI
SQI,JRES, PROTRACORS, T-SQUARES, CI]RVES AND PARALLEL RTJLERS. WATER @[OT]R BO)GS (FOR STUDENTS) AND PAINI BRUSHERS.
Under Class 18 :- Bags ,Purses , Trunks ,Travelling bags and umbrellas and other bags.
Under class 25 :- READ\I.{ADE ETHNIC WEA.R AND CLTHINGAND Ciq.RMENTS. SHIRTSI TROUSERS: SUITS: SAFARI SIIITSi BLAZERS: APPAREISi WEARING
APPAREISi BIOUSEST CIOAKSi SAREES, CORSETSi COSTUMES: SKIRTS: DRISSES; STOIIS OF FLB COWNSi HEAmFA& HOSIERY SOCKSI
SUSPENDERS TIFS: w(X)l.EN KNITWFAR BOWS: CRAVAT| \ESTS. BRIETS: IAaXLTSi JERS6\S: N(}lT SHIRTSi OVERALISi O\ERCOATSi
PONCHOST SCAR\4Si S\! EATERSi UNDERCLOTI{ESI UNIDERWEAR: UI-IFORMS: WAISTOATSi BELT (CI-OTHING). CLOTHTNG FOR GIILDREN:
BOOTSj SHOEST ANID SUPPERS.
Process :- We are now ready with our all products with proper setup also having advance technology to increase production if required.
QC checking:- We have setup digital and manual check system in our warehouse where all defected /damaged near to expiry or any other defectives products will be stored in scrap room.
Inventory management :- We have appointed experienced executive to manage inventory on daily basis .
Packaging :- We are using all quality material for packaging so that end user will get exact quality product in good condition.
E-commerce system :- We have appointed staff to manage Amazon portal by following the guidelines and not to repeat any mistakes that previously happened. My staff will respond to the buyers query and amazon requirements timely basis.
Logistic partner :- We shall us Amazon FBA module for our shipment and will dump our product to amazon warehouse ( Home state or multistate )
Dear team amazon we are now understand the amazon policy and ready to start the business again by launching our own manufactured products ,and will make sure that will not list any other brands products on our account. Its our promise to amazon that we will do ethical business and believe in long term business relationship with amazon.
We request you to kindly understand our case and help us to reactivate the seller account.
Thanks & Regards
Lifestyle Trading Zone
I have ordered oneplus 9R smartphone from Amazon and being a prime member was supposed to reveive it on same day that is 22nd June 2021, after so many follow up with customer service on 24th june the delivery boy came at our place and said that the parcel is with someone else and will reach in some time but after so many calls the boy said that please cancel your order, we are asked not to deliver your order.
Finally i have received my product on 26th june 2021 and after unboxing the Phone was missing and there was 2 Ghadi soaps now the investigation team is asking to wait for 5 days to reply. I have unboxing Video also.. I need resolution to this.
Sir,
The following had transpired:
Sir/ Madam
Today I received a call from Amazon India Mobile No.+919432526694 from a women and Mr.. Siddharth stating that I am entitled to a free gift from the following selection:
1. Inspiron laptop
2.Sony Bravia TV 42″
3. Voltas AC 2.2 Tonnes
4. I-phone 11 64 GB
5. Refrigerator
Hence i opted for i-phone 11. then I was told that I have to make a purchase of Rs. 4,999/- maximum of three items. So I selected the following:
1. Surf Excelmatic washing liquid for front loading Washing Machine I litre = Rs. 355
2. Gala twin bucket spin mop with 2 refills and 1 liquid dispenser 1 no.= Rs. 889
3. Seagate Expansion 1.5 GB External HDD 1 no. = Rs.3,999
Total amounting to Rs. 5,243
which I paid online to Amazon India Acc. No.881039170972 IFSC COde DBSS0IN0811 dated 04.05.2021 (copy enclosed)
Subsequently, I was told that since amazon was having some CSGST mismatch issues for paying GST for Rs.9,999.09 so I was asked to pay it online into the same account. I paid Rs. 9,999.90 into the account (copy enclosed).
Again I was told that was a GST mismatch and I have to repay the same amount again. I would be refunded the two amounts once the payment iss made as the gift of i-phone -11 is free.
The confirmation order is mentioned in the subject above. Mr. Rajat Agarwal of the dispatch department, Amazon India contacted me over mobile no.+919433165381. He has promised to call tomorrow at 9:00hrs. for facilitating repayment.
I would like to request your organization to resolve the issue. I have been transacting with Amazon India for years and have never faced this problem.
The issue may be resolved.
My registered Mobile is +91 9438333909
Regards
Meeta Biswal
Today again I was contacted by Dispatch Department of your organization by Mr. Rajat Agarwal.and the ID was sent as a proof.
Amazon
Your Account Amazon.in
Message From Customer Service
Hello,
I am writing to you about your order #402-4615004-4305917, 407-0233070-0821909, 407-5771904-7873935, 403-3531565-4647533, 171-0541830-8723525, 404-1706600-2419542, 407-8140446-8806709, 408-1733791-1779531, 403-1177507-7607569, 406-7325786-7512362, 408-3418861-6641936 where the package was returned to us as undeliverable by Amazon Transport Service.
Orders can be returned for a number of reasons including lack of address information or failed delivery attempts. Labels can also become smudged or torn in transit, making the delivery address incomplete.
I see that the package is on its way back. We won’t be able to reschedule another delivery however you can place a new order. I’ve provided the current listing for this item below:
http://www.amazon.in/gp/product/B06VY94QPV
If you need to change/update your existing delivery address for future orders, please update your address via Your Account:
https://www.amazon.in/gp/css/account/address/view.html?ref=cs_em_ad
We appreciate your patience and cooperation in this matter.
We appreciate your feedback. Please use the buttons below to vote about your experience today
Warmest regards,
Arun R
Amazon.in
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Guha G
11:42 AM (4 minutes ago)
to amit, aditya, akhil, chadha, abhijit, singh
Dear Sir
As per below mail, the order cancelled and delivery returned without contact to the customer.
Nobody has contacted before cancelling the order.
I had received the order cancellation message and I had complained to customer care.
I couldn’t agree with the way of order being cancelled and returned back the product without informing the customer.
If this is the policy of Amazon, surely customers will refuse the service of Amazon in the very future.
Amazon logistics teams have authorized to cancel the order without confirming or informing customer means, the policy of the amazon delivery is the very worst way of doing business.
Please rework on the policy of the delivery and make sure that the order cancellation should be done by only the customer not the logistics team.
I hope Amazon will work for customer centric and satisfy the customer need to become the best service and make business.
Thanks
Best Regards
Gukanathan. G
Dear sir,
I have been regular customer of amazon.But your logistic (delhvery) partner disappointing me everytime.Today my fan was supposed to be delivered.But he called me early in the morning and asked to pick it up from their facilty only.This has become everyday business.Once I had complained but useless.Their facility is located 25 kms away from my home.There is no one at home to get that package from 25 kms.I stay here in Mumbai.At my village my mom dad stay.Once I had ordered 50 inches LG smart tv but as could not go there to pick that tv they return it back.Status was seen as address was insufficient while i am oredering since long on the same address.Hope you will do the needful
Delivery address is as follow:
At Bhongara
Post Chandsaily
Tal Shahada
Dist Nandurbar
Maharashtra.425 444
You can reach me at 9082897957
HI AMIT
i am prime member but off late lots of issue with product and services
order a laptop
got damaged one and now on war front for exchange or refund
do not know what to do
Dear sir,
This is rahul verma i have ordered redmi note 10 frost white color mobile on 18 th april 2021 but on 24 th april i got redmi note 10 green color mobile so i have complaint regarding wrong product delivered to me on your customer care no they have told me that i have processed the replacement and the correct product will delivered to you within 2th may 2021 they have also send the mail for the same.28 th of April i hv seen my order in amazon app that my phone is not yet dispatched so i have once again called on customer care no then he informed that due to some reason product can not delivered on 2 may and they hv commit me that product will be in stock on 1st may and after that product will be delivered to you before 3 to 4 may. I accept your request for the same.Now today i have seen it is still showing the same status product not yet dispatched so i have again called on your customer care no they told me product will be delivered on 22 may 2021.
I hv been struggling since 18 april no customer care is giving correct information.i feel like cheated by amazon. Every time i called on customer care they are giving different information. Being reputed organization like amazon i am not expecting that much ignorance and false commitment.
Please find the screenshot of commitment given by your customer care executive. I have wait almost 15 days now ur customer care is saying that u can processed for refund why should i process for refund i want my product on time.
Kindly acknowledge the complaint and do the needful.
Regards
Rahul verma
Contact no -8563861016,9453041581
respected sir
good morning we want to talk to you please call 9041691142
NEED RESOLUTION ASAP…… FOR YOUR KIND INFORMATION PATHETIC EXPERIENCE WITH AMAZON SERVICE . 98700 45614