Contents
AJlO complaint Number
call on 1800 8899 991
customercare@ajio.com a
How do I get in touch with AJIO?
AJIO are available to assist you from 6am till midnight, throughout the week. You can reach out to AJIO at 1800 8899 991 or email at customercare@ajio.com for any queries, requests, complaints or just to say Hi!
Need Help? Please visit www.ajio.com/selfcare
AJIO Grievance Redressal
Any grievances relating to the Return and Refund Policy may be directed by you to the grievance officer of AJIO who can be contacted at grievance.officer@ajio.com.
What should I do if I miss my delivery?
We understand that you are always on the go – Maybe attending a cocktail party, chilling out by the beach or working hard in your office. We make three attempts on three consecutive business days. In case you miss the delivery, give us a call on 1800 8899 991 or write to us at customercare@ajio.com and like a fashion genie, we will take care of it.
How do I return my product?
You can return a product at AJIO by logging in with your credentials and by visiting the My Account section. Click on Return Item and follow the steps mentioned to obtain the Return ID. Once the Return ID gets generated, For Fashion & Lifestyle products, please pack the following into a sealed bag:
1. The returned product
2. The price-tags
3. A piece of paper with the Order ID and Return ID written on it.
For Digital products, please pack the following into the returns bag provided to you upon delivery. This is a tamper free bag.
1. The returned product
2. The product box
3. A piece of paper with the Order ID and Return ID written on it.
From the time the Return ID is generated, we shall keep you posted on the date the refund towards your returned product would be initiated.
If we are picking up the product, we shall notify you with a promised pickup date.
If you’re shipping the product to us, your refund should get initiated within 1 Business Day from the moment we receive the returned product at our Warehouse.
Reliance Retail Ltd (Ecommerce)
SS Plaza, 74/2 Outer Ring Road,
29th Main Road, BTM 1st Stage,
BTM Layout, Bangalore – 560068
Karnataka
To Ajio Team,
I placed an order for a Gant White Shirt which was purchased on 17th June 2022 and was returned on 21st June 2022 I have been following up since 27th June 2022. It cleared the quality check of return and I received an email that a refund has been initiated. It has been more than a month and I have still not received my refund.
Order ID: FN4635206411
Can someone from Ajio please let me know when will I get my refund?
Hi,
Hi,
I have been sending the information regarding my payment deducted by my bank for Carlton London Reptilian Pattern Shoulder black bag for past many days…
I have been receiving emails from your desk saying that they will look into the matter, but sorry to say no action is being taken.
Ajio is asking me for REFERENCE NO, how do I get the ref no. when you have not submitted it to me.
Looks like this is a fraud to me.
Look into the matter at the earliest.
1. Transaction Reference number… not available on this text message.
2. Number of times debit happened.. Once
3. Total Amount….1177/-
4. Mode of Payment… Through Bank Debit Card
5. Bank Name… Union Bank of India
6. Date of Transaction… 14/07/22
7. Time of Transaction… 11:26:33
Look into not the matter at the earliest.
Regards,
MACLEAN.
Hello team,
This is to bring to your notice that Mr Satish Khambe has ordered 2 dresses for our daughter last month. I have received them however there is issue with the size so decided to return that product . I have processed that return order but product has not been picked for return yet. I have not received any call for return however do receive call for scheduling the pickup it’s been a month now no action has been taken so would request to arrange for pickup of that product and refund the amount ASAP.
Awaiting for your response.
Thanks and regards
Suchita khambe
Y your team are so delay in taking the action and also no response even after the call to customer care ..Anyway the best companies is Flipkart and Amazon in services undoubtedly
I placed order on 13th October and even amount is deducted from my google pay account, if you want proof I will send, but the order status is not reflecting in ajio app nor I received any confirmation message from ajio side,pls check it and confirm my order
I placed order on 6th October and even amount is deducted from my phone pe account, if you want proof I will send, but the order status is not reflecting in ajio app nor I received any confirmation message from ajio side,pls check it and confirm my order
Return id #RT45704332
I bought a product from you….but after few days I returned it…but still I haven’t received my refund amount yet…. please help me
Order Id #RT45704332
I haven’t received my refund amount yet…. what should I do… please help
Order Id -FL0222689080
This order is out for delivery from 2 or 3 days . I have not recieved this order
The current status of order is “Out for Delivery” also I’m getting inbox messages that Order is “Out for Delivery”.
I have recieved a message today stating that the courier service “xpreesbees” in my case is unable to deliver the package as my address is incomplete which is not true as i have placed many orders in the past with the same address.
I want to cancel my order and please initiate the refund process as soon as possible.
Hi ..I have been purchasing products from ajio since 4 yrs but since 2 yrs the service is v poor..especially with return issues..today a person picked up the return product and I m still getting call for rescheduling.and this is my second experience 45733216 is my return order number..
For last return issue I followed up for 8 months..hope to get reply and refund this time soon
Hi Grievance officer ,
Iam K.Kavitha from Coimbatore i ordered 9 items through Ajio app on Aug 1.Out of 9 i got only 8 one is missing , i intimated thru mail but till date no response.
My order number is FL0288325762.
My missing item is stripped crew neck t-shirt xxl blue colour.
Till date no response at all , so i request you to do the needful.
Very bad service
Hi Grievance officer
Order number-FL0248085594
This is the 30th time I am mailing you as the last email trail wasn’t helpful.
I am sharing all available evidences for the Fraud done to me by AJIO.
Firstly I would like to inform you that I ordered a converse shoes that was ordered on August 2nd 2021. It was delivered on August 9th 2021.
When I opened the box I saw a wrong shoes delivered. I also clicked a photo of it as they were completly different from what I ordered.
The product that was delivered was a AJIO BRAND Loafer shoes of brown color and the size was 10, however I ordered a converse shoes of size 8.
I placed a return for it on 9th August and it was picked up on 10th August.
I was waiting until 23rd as on the application it was showing as”Refund will be initiated after 23rd August” but on 21st August it was showing as “Return cancelled”.
When I raised a ticket for it I got the statement from customer care team as “the product is still not picked”. So I shared a confirmation mail stating that the product is already picked on August 10th 2021.
After this the customer care team changed their statement by saying that the product that I returned is a NON AJIO PRODUCT.
I have clicked the photo of it while I saw a wrong product was delivered. The Loafer shoes was a AJIO BRAND SHOES and also it has a slip attached to it from AJIO. SO HOW CAN YOU SAY THAT IT IS NOT A AJIO PRODUCT?
Your team has again returned me the same wrong product(AJIO LOAFER SHOES) of size 10.
What should I do for this wrong done to me?
By the way I have already raised a complaint against AJIO in consumer forum as your team has been mentally harassing me since last month for this silly mistake that they did.
I am attaching the photographs of the shoes that was wrongly delivered to me again here.
So please help me as I am in a big need of this refund or else please send me the Converse shoes that I ordered of size 8.
hi
yesterday i write the complaint but it is not seen.i ordered an item (pre-paid).my order is not confirmed and placed in my AJIO account but money was deducted from my bank account.
My return items with intact labels were not taken back for the second time due to some technical issues order ID FLO296080594 No body respondsto the customer care no as always seems to be too busy and to mails Please return items and refund the amount
My return items with intact labels were not taken back for the second time due to some technical issues order ID FLO296080594 No body respondsto the customer care no as always seems to be too busy and to mails Please return items and refund the amount
there is no any responses after so many mails .and also cant get any responses from customer care number because due to corona customer excutive is no able to talk to you and after this sentences call is cut. such a very bad service from ajio .
RDER ID ;FL0288169290
complaint number is COM00023592986
still this complaint is not solve.please solve this complaint as soon as possible.
my product was delivered at 8 Aug .
PRODUCT RECEIVED LESS THAN ORDERED AGAINST ORDERED ID : FL0289945124
Dear Team,
Hope you are doing well.
We just received our courier from Ajio against order id FL0289945124. We ordered woolen T shirts 03 nos and received only 02 Qtys.We paid for 3 T shirts.
We are requesting you to please take a note. Take a complaint against this order.
Please update this complaint and try to resolve this problem as soon as possible.
Hi
I ordered an item from AJIO app and did payment but my order is not confirmed and placed. money is already deducted from my bank account. i sent mail to customercare@ajio.com but no responce.
order id FL0289945124.
Return CreatedReturn ID : #RT44098880
FIG – Round-Neck Top with Ribbed Hems
I received my courier yesterday .I ordered 3 items and 2 items from the courier and I paid for 3 items. So i return the product tomorrow. But my product is not pick up yet. I request you to solve this problem as soon as possible.
Dear Team,
Hope you are doing well.
We just received our courier from Ajio against order id FL0289945124. We ordered woolen T shirts 03 nos and received only 02 Qtys.We paid for 3 T shirts.
We are requesting you to please take a note. Take a complaint against this order.
Please update this complaint and try to resolve this problem as soon as possible
Dear Team,
Hope you are doing well.
We just received our courier from Ajio against order id FL0289945124. We ordered woolen T shirts 03 nos and received only 02 Qtys.We paid for 3 T shirts.
We are requesting you to please take a note. Take a complaint against this order.
Please update this complaint and try to resolve this problem as soon as possible.
We just received our courier from Ajio against order id FL0289945124. We ordered woolen T shirts 03 nos and received only 02 Qtys.We paid for 3 T shirts.
We are requesting you to please take a note. Take a complaint against this order.
Please update this complaint and try to resolve this problem as soon as possible.
I AM IN FULL DISTRESS BECAUSE OF THIS TYPE REPLY FROM AJIO CUSTOMER CARE. I HAVE BEEN TRYING TO REACH YOU SOMEONE FROM YOUR SIDE BUT NOT A SINGLE PERSON IS REPLYING ME OR EVEN GIVING ME SATISFIED ANSWER.
PLEASE TRY TO RESOLVE THIS ASAP.
i order 1 shirt of vero moda on 15 june but return it on 23 july 2021 till now (11 august 2021 ) i donot get my cash back if i donot get cash i will complant in police. thank you
I haven’t received 1 product ajio app showing me they delivery me total 3 product but I have received only 2 product 1 product ar not there in parcel so where is my that product
My complaint is no. COM00021367164 was closed without resolution and now customer care numbers are not connecting.
I tried to return the product but the executive didn’t pick up the product. I have mailed my concerns but it’s over 5 days I haven’t got any reply.
Order placed, not delivered, refund generated but not credited for Order #FL0260956697
I am regular customer of Ajio..From last few month I have shopped more than of 8000rs.I want kurtis at 51% discount.. Only 5 6 kurtis appear in 51% discount.. That also the same kurtis.. Ajio should bring new varieties atleast.. Same kurti same price and only 5 6 kurti.. How will the customer buy? So please make increase 51% kurtis variety.. I have been sending emails since a month..Please take response..Don’t make the customer disappointed
Maine order return kiya tha but nobody had came to take that till now and date will over after 17 please see this and say your delivery boy to take the order by contacting on 7388610449
is there anyone working in AJIO to resolve this case. i am not getting any solution since 3rd march 2021. what wired kind of people you guys are. you must be happy looting INR 12000 from me, but do know what has happened to you while refunding the same. is there any quality/authority who checks this kinds of flaws done in you office. I need my refund ASAP…………..
is there anyone working in AJIO to resolve this case. i am not getting any solution since 3rd march 2021. what wired kind of people you guys are. you must be happy looting INR 12000 from me, but do know what has happened to you while refunding the same. is there any quality/authority who checks this kinds of flaws done in you office. I need my refund ASAP
I ordered a show, which turned out to be a fake Nike shoe. The sole came out in one wear. i am chasing Ajio since 3rd march 2021 to refund the amount paid. they are behaving weird and every time says we are working on your case. when you call and explain the entire thing to customer care, they disconnect the call. worst service and company ever found.
My return id RT33513755 this item was return on 30th March 2021 but my refund amount was not initiated in my account
I have returned my order on 30 March but my refund was not initiated in my account please help me officer I want my money back
Hi officer,
My order No: FL0215097667
I had purchased 4 products out of that I had already placed return request for 2 products (earings) in same day when I have received it, on 11th March 2021 from Xpressbees courier.
Man from Ajio delivery came and took the return products on very next day i.e on 12th March from (Tracker.shadowfax.in ), where as in the app it was showing product will be collected by 18th Mar and amount will be credited after that, I had also received messages from Ajio that my return pick up is been attempted and amount will be refunded soon. But till date amount is not yet credited in my account.
Still I have tried today to place again return request through Ajio app , mentioning my concern, but in app also it is not taking my return request and showing sending error , where as in app it’s showing I can return the product till 11th April.
Such a pathetic service I have with Ajio!!
Each and every time I have to take follow ups by visiting nearest Reliance Trend store, hope I can receive positive response at least from grievance officer.
Kindly call me if any queries you have to credit the amount!!!
Mob: 8000191991
I have returned my orders which are picked up on 5th March 2021 and return I’d -ID is RT31956023 but it’s not showing on the app and its 10th oct but refund has not been initiated yet.
Complaint No -COM00018222128
I am very disappointed this app . I order one t shirt but it is to long then I return it. First thing the t shirt deliver before 5 days at the estimate time of delivery. I return it return I’d is RT32629510. But I wil not get any refund yet . And after 5 days the app is show the item is to be deliver me that item I am already returned it 5 days before . This is very disgusting app . I hate this . Please take necessary action.
I returned a product #rt30253473 for rs 4499 on 23jan till today ididnt get the refund i have already sent more than 200 mail regarding this refund but nobody have the solutions ajio is all corrupted you all use eat your customers money
Ajio Cust0mer CompIants No.O629l569698
I return my product on5-10-2020 but I not got
my refundd.i feel very bad to this
I have returned my orders which are picked up on 5th October,2020 but it’s not showing on the app and its 10th oct but refund has not been initiated yet.
I havereturned a gown with order Id-F20167112337 and the return ID-RT21265104. Returned on 30-08-2020. Untill now the amount not refund to me
I ordered 5 shirts from ajio. Only one arrived in the package. However the rest of them are being shown as delivered in the app.