Rail commuters can now use a mobile app to obtain tickets in the unreserved category as the Indian Railways takes forward its initiative for paperless ticketing.
Paperless Un-Reserved Ticket through Mobile Application for entire Chennai sub-urban area, Mumbai sub-urban over Churchgate to Dahanu Road section and New Delhi to Palwal section of Northern Railway has been launched
UTS, is now available via the Google Play store. It has been developed by the Centre for Railway Information Systems (CRIS). Having booked a ticket using the app, a commuter need not take a print-out of the same and can show its soft copy on the cellphone to the TTE.
Apart from being a green initiative, the paperless ticketing system is also aimed at saving time for passengers as it allows them to avoid lining up at the ticket window.
UTS APP customer care toll free Number : CRIS Indian Railway
– 7045033646 (for Mumbai users)
– 9840931998 (for Chennai users)
– 011-23361955 (for Delhi users)
Email: utsonmobile@cris.org.in
Official Website : https://www.utsonmobile.indianrail.gov.in/
Download UTS APP
Andriod : https://play.google.com/store/apps/details?id=com.cris.utsmobile&hl=en
Windows Phone : https://www.microsoft.com/en-us/store/apps/uts/9nblggh084b2
Iphone : https://itunes.apple.com/in/app/uts-mobile/id875636552?mt=8
Here is how you can use UTS app:
1. As per the plan, a traveller can download the app from the Google Appstore for Android-based mobile phones.
2. After the download, the user will get a registration ID number for creation of a railway e-wallet.
3. Money for buying tickets will have to be loaded through the e-walletmobile payment system either online or at a ticket counter at any station.
4. Passengers have the option of topping up the e-wallet at ticket counters or on the IRCTC website using a credit or debit card.
5. Having booked a ticket using the App, a commuter needs not take a print-out of the same and he can show its soft copy on the cellphone to the TTE.
6. Besides booking tickets, season tickets can also be renewed using the app.
7. The passenger has to use the ticket within an hour of booking the ticket as per the policy of suburban sections.
8. The ticket will have distinct colour scheme everyday and it cannot be forwarded to another mobile, they said.
*Passengers have the option of topping up the e-wallet at ticket counters or on the IRCTC website using a credit or debit card,
Source :
https://www.utsonmobile.indianrail.gov.in/RDS/policy/faq_?6
Der sir
My name Ashok, my I’d num 9928104229 h.
29-10-22 ko mene uts se online ticket book Kiya. mere account se paise credit huwa lekin ticket ki history nhi dikha rha tha jis wajah se mujhe dobara ticket Lena pda.
So please aap mujhe mera pura payment Dene ki jald se jald koshish kre.
Thanks
I am naushad rahi trying to recharge and 100 rupees is deduct from my account through paytm but is not showing kindly refund my mobile no is 9835022262
i am amit. i am triying to recharge and 99.5 rupes is deduct from my account through paytm. but ticket is not showing. kindly refund. my mobile no is 8334028243.
I am registered with mobile number 9088646787. When I tried to recharge RWallet with Rs. 100/-, on today, the amount was deducted from my bank account but the RWallet did not get recharged till now. Please do the needful.
I am registered with mobile number 9088646787. When I tried to recharge RWallet with Rs. 100/-, on today, the amount was deducted from my account but the RWallet did not get recharged till now. Please do the needful.
I am registered with mobile number 9220842278. When I tried to recharge RWallet with Rs. 1200/-, the amount is deducted from my account but the RWallet did not get recharged. Please do the needful.
Hi sr my uts no.8902162973. My accounts surrender by mistack my namber return chalu please
My name is Samar Ghorai. My UTS R wallet registered mobile no- 8170857024. On 2nd February by mistake I have surrendered my r wallet. For that reason I am not able to book tickets by the r wallet. My wallet balance remain 230/- I am requesting you sir to cancel my surrender process and let me book train tickets as usual. Please do the needful steps as soon as possible. Thank you very much.
Unable to book season ticket using uts app
Can you pl help.
I am a registered verified user
My I’d 9092303262 money transfer 200 no going R wallet please check sir
I recharge a 100 rupees in uts wallet ,bank deduction done,but I cannot get balance in RWALLET.mob 9831242082
Dear sir
My UTS APP DIDN’T OPEN PLZ
HELP ME SIR MY UTS ID 9932486555
If you do not open the app, how can you maintain the distance? If the app is open, we can maintain the distance.
My uts mobile ticket not show my phone
I have quarterly ticket .please renewal my ticket
Ye uts par jitne bhi no. Diye h inme se koi bhi no. Nhi lag raha sale chutiya bana rahe h balance kat lete h wapas nhi karte
The balance of my ewallet surrendered a week ago. How can I collect my money back. I am living at Thiruvananthapuram.
Mob. 9995625264
I try to recharge the uts. Connected with 9462815151 . And 300 debited from my account successfully.. But not credited in my uts wallet…..
138 mumbai help line number not on service kindly help
i have 400 rupees transfer in my Rwallet………..about debit card….but money will not creadited in Rwallet…….my mob no. Is 7045811101
I have been trying to reach Mumbai customer care support. But they never pick the call. Amount deducted from my account but not add wallet balance.
सर
मेरे पास पुराने मोबाइल में uts activate था और बो मोबाइल खराब हो चुका है और कल मेने नया फ़ोन लिया है जिसमे ये आपकी uts app download की है लेकिन मेरे इस 8878723811 नम्बर पे नए मोबाइल मे पुरानी id activateनही हो रही है
Please मेरी इस समश्या को हल कीजिये नए मोबइल में इसको activate कीजिये
उसमे मेरी 3 महीने की mst बनी हुई है
ओर 2 दिन से delhi customer care पे call कर रहा हु लेकिन नही लग रहा
Amount deducted from my account but not add wallet balance.
What is the solution
Amount deducted from my account but not showed in my uts wallet balance.
Regards,
9819608551
My register mobile no-9733920632. When i login my id , when it show yuor walet settelment request has already received . Pls solve my problem
I pintu Shaw, booked season ticket from Diamond harbour to Dum Dum cantonment on 31/08/19 at 12:45 pm through UTS app valid 31/08/19 to 30/09/19, booking ID -502, Order ID – 808310180957780. MY MOBILE NO – 9674471556. I went to sealdah for take ticket print out from atvp/kiosk machine but ticket print out not come out or other kiosk machine shows you are already take print out. I was contact with central booking they checked the machine entry but there was no entry in machine. They told me to complain to helpline they will solve ur problem. Please help me to take print out ticket or Providrbpaper less ticket to my UTS user ID – 9674471556
Money deducted from my account but general ticket was not booked/ generated. And money also not refunded to my account what is the solution. I tried to call customer care but it haven’t been connected.
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Amount deducted from my account but not add wallet balance.
What is the solution.
Dear Sir/Madam, My name is Ashish kumar saroj s/o Mr,.Arun Kumar Saroj, and my aunti Suman Devi was with me at that time (Date 18-08-2019 at 8:00 AM)when we were travelling from kalka mail 12311, We have taken a general ticket from UTS and UTS number is XM3WCGK002, for two person of Rs. 45×2=90, from Mirzapur to Allahabad, and By the train leaving We have sat in SL-1,and TTE Mr. Keshav Singh have charged us for Rs. 350 against my general ticket by telling this, “This ticket is not valid for train no. 12311 kalka mail. Is this really mean to an UTS Ticket?This was very shamefully journey for us.
Dear Sir/Madam, My name is Ashish kumar saroj s/o Mr,.Arun Kumar Saroj, and my aunti Suman Devi was with me at the time when we were travelling from kalka mail 12311, We have taken a general ticket from UTS and UTS number is XM3WCGK002, for two person of Rs. 45×2=90, from Mirzapur to Allahabad, and By the train leaving We have sat in SL-1,and TTE Mr. Keshav Singh have charged us for Rs. 350 against my general ticket by telling this, “This ticket is not valid for train no. 12311 kalka mail.This is very shamefully journey for us.
I recharge R wallet account till now that amount not added to my account balence not showing (last transaction showing 500 recharged even though amount not added) please do needful
7799152555
my registered mobiler no is 8528392001 . but my login is not open . problem wallet is ccredentials mismatch. please provide valid credentials.
U want to sell the it’s app
I am ready to buy
Contact me 9535338276
Amount deducted from my account but not add wallet balance.
What is the solution. I am calling Mumbai customer care, but its switch off. These type of service Indian Railway is giving to us.
My registered number is 8617203237.. Tomorrow I have bought a second hand mobile from olx… That’s why the imei number of the phone was registered with another name…So I couldn’t login to the app… It was showing to contact customer care…My humble request to please fix my problem.
Same here. I have tried to renew my season ticket and money has deducted and I didn’t get my ticket. How can I get my money?
Money has deducted from account but season ticket had not renewed. What is way to get my money back in my account?
Sir my id surrendering settle
How I can get tickets uts app
My register mobile number: 9824779211
Amount deducted from my account but ticket is not successful. so What is the solution..
please refund the payment…
Amount deducted from my account but not add wallet balance.
What is the solution
WRONGLY SURRENDER MY E-WALLET BALANCE, NOW I WANT TO RENEW THE SAME .WALLET BALANCE IS RS. 170/-
By mistake I surrender my R-wallet. Now I want to continue it. What is the process ?
Unable to submit the handset change request and due to this I am unable to renewed my seasonal pass
I am unable to login, it is showing that max tries exceeded login after 1 hr.
I am at station and it is not fiesible to wait guide me to unlock the system asap.
Never pickup the phone then why they number is available in website
Good afternoon sir, sir maine uts app apna Monthly pass banaya tha or uski payment maine apne debit card kar di hai or ab mere paper ticket ka option nhi aa raha hai plz solve your problem agar solve nhi hoti problem toh mujhe paise refund kiye jaye My account No.30313235185 STATE BANK OF INDIA , TALAI BAZAAR KAITHAL, IFSC CODE MY ACCOUNT BRANCH -03191 HAI. PLZ SOLVE MY PROBLEM
Amount deducted from my account but not add wallet balance.
What is the solution
I wanted to take refund/ Reversal of balance in my e wallet attached to my m n 8874208455 inadvertently surrendered by me. Having enquiry at New Delhi railway station no proper response
Pl guide
SAME PROBLEM WITH ME
I have mistakenly surrendered my wallet and again I want to use it. I have called customer care number 138 but person replied to call 139, I again called 139 customer care person replied to email at utsoperations@irctc.co.in then I email at this email ID but again they replied “If you have mistakenly surrendered your wallet and again want to use it,
then you can call the customer care number for your city and request for
the same. However once refund has been collected from the railway counter
no further reversion will be possible.” still i my problem is not solved
My registered number is 8009123207,amount deducted from paytm ,not credited to ,uts app .
I booked a season ticket on 27/11/18 but in payment mode money has been deducted and not recd my ticket yet and not recd my refund yet very poor service from mumbai railway
same here I have also made mistake that I have not go through review and done same mistake like you guys and lost my 2083 RS for season ticket and there is Mumbai customer care number which is temporary disconnected
Guys, I am from Hyderabad and regular commuter of the local MMTS service of indian railways. i had been using this app since one year, in the beginning it was okay and everything was fine. I used to suggest to everybody in my office to use this app, but lately to my sorrow, i started experiencing the same kind of problem like you are facing. Money is getting deducted, but the ticket is not booked, and the most worrisome factor is that there is no trace where the money is going.
I am ashamed of myself that i suggested to others to use this app and it is me, now, who is requesting not to do so.
https://uploads.disquscdn.com/images/235b4b1e89dde9fef9e0a15b25bb575e02d9e3ca9e5a1174788233fc57e934c0.png …This sms received from CRIS and they instruct take a printout of ticket before start the travelling.
First time I have use this aap after seen the advertise that its e-ticket but after charge in R-Vallet and book the ticket its shown that before start the travelling I need to take the print out . I ask to railway employee then he said that I need to take this printout from cyber cafe so what the use of this Aap. Government make us full or what ??
I wish i had read all this feeback before attempting to buy a first
class pass from this app…the amount has got deducted – no pass recd
….and i will be a penalised as a ticket less traveler if i don’t
separately buy a first class ticket til then — ONCE I RECEIVE THE
REFUND NEVER EVER EVER EVER AM GOING TO USE THIS APP ..THEY DESERVE TO
WORK AT THE COUNTERS AND FACE THE LONG LINES AND WE HAVE TO SUFFER ALONG
…..ATLEASE GIVE AN EMAIL SAYING YOUR TICKET WILL BE ISSUED SHORTLY
AND TILL THEN YOU CAN TRAVEL USING THIS EMAIL…WHY IHAVE TO SPEND TWICE
THE AMOUNT WITH NO SIGN OF REFUND !!!!
same here. UTS double deducted money from my paytm account. Got no refund or reply from UTS. Did u get urs or any reply from UTS
i am very disappointment from this app.. i have do season ticket amount is deducted from my paytm wallet but not received season ticket( as confirm with paytm by mail they trf money to uts) i have lost my money
customer care number is ringing no response
plz dont use this app..
same here. UTS double deducted money from my paytm account. Got no refund or reply from UTS. Did u get urs or any reply from helpline
Guys don’t use the App UTS or you will also be fooled like us where money is debited and no season tkt available instead go to tkt window and book the season tkt nowadays credit and debit card swipe has started at the window instead book from there
Same here I tried to book season tkt once with credit card and second time NetBank payment got debited but no tkt available it’s a kind of fraud it seems the railway has initiated and there is no reply to the email sent to UTS I’d mobile is switched off we are left stranded
same here. UTS double deducted money from my paytm account. Got no refund or reply from UTS. Did u get urs or any reply from their helpline
i am very disappointment from this app.. i have do season ticket amount is deducted from my mobiquik wallet but not received season ticket( as confirm with mobiquik by mail they trf money to uts) i have lost my money
customer care no switchoff.
plz dont use this app..
8419919448
Mithun jadhav
Same here bro
No refund and no one picked up the call
UTS Mumbai no-7045033646 is not reachable
Seriously disgusting
i am very disappointment from this app.. i have do season ticket amount is deducted from my paytm wallet but not received season ticket( as confirm with paytm by mail they trf money to uts) i have lost my money
customer care no switchoff send mail also UTS but no reply
plz dont use this app..
Same here. Did you get the refund or reply from uts?
Mobile no is switched off 70450
I had surrender my R wallet, but i want to restart UTS ,I have not able to Recharge, how can reset
I also surrender my uts plz tell me how to get money
go any railway station and show the surrender message. He will return your money
R WALLAT SURRENDERED NO REFUND RECEIVED TO MY ICICI ACOUNT after 3 days
R wallet surrendered no refund from PAYTM even after 15 days…….
But till date not able to register new mobile on the device
I hv surrender my r wallet
sir i change my r wallet to surrender wallet & i could not boking uts tickets in my uts mobile app.plse help me. now i refund my money in my hand.but i could not understand plse help me
I surrender my valet six month before till i donot received any reply or money ple settled my amount asap
I have been trying to reach Chennai customer care support. But they never pick the call…
Amount deducted from my account but not add wallet balance.
What is the solution.
Amount deducted from my bank account but not added in wallet balance.
Still showing Payment initiated
Please help
My registered number is 8149299985
when I go to book my tick it I get message say contact coustmer care with this code MESID:UT02