UPI Payments frauds Complaints

 

 

In the case of UPI, customers should report the fraud to both their bank and the payment company whether it is Google Pay, Paytm, PhonePe or others. In case of a payment fraud on an e-commerce website, a PoS device or an ATM, customers should file the complaint with the card issuing bank.

 

A complaint shall be first raised with the relevant TPAP in respect to all UPI related grievances / complaints of the end-user customers on-boarded by the PSP Bank / TPAP (if the UPI transaction is made through TPAP app). In case the complaint / grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where the end-user customer maintains its account) and NPCI, in the same order. After exercising these options, the end-user customer can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.

https://www.npci.org.in/get-in-touch

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