SBI Bank Staff Complaint

To make complain against bank staff for legitimate grievances one can register his complaint in the customer care website ( https://cms.onlinesbi.com/CMS/ )of the concerned bank. It is usually addressed within 30 days.

Process of Service Registration

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  • Call us at our Toll Free – 1800 22 1111 / 1800 102 1111 Monday to Saturday (8 am – 8 pm).
  • Fax us at 1800 22 7244 / 1800 102 7244
  • Email us at [email protected]
  • Visit us at any of our Branches

Process of Grievance Redressal

Step 1:

  • Call us at our Toll Free – 1800 22 1111 / 1800 102 1111 Monday to Saturday (8 am – 8 pm).
  • Fax us at 1800 22 7244 / 1800 102 7244.
  • Email us at [email protected]
  • Visit us at any of our Branches

If you are not happy with the resolution provided, please follow step 2.

Step 2:

Step 3:

  • If you are dissatisfied with the resolution provided in the Steps as indicated above on your Complaint, you may send your ‘Appeal’ addressed to the Chairman of the Grievance Redressal Committee. The Committee will look into the appeal and decide the same expeditiously on merits.
    You can write to Head – Compliance, Legal & CS on the id – [email protected]

Step 4:

  • If your issue remains unresolved you may approach IRDA by calling on the Toll Free no. 155255 or you can register an online complaint on the website http://igms.irda.gov.in
  • If after having followed the above steps you are not happy with the resolution and your issue remains unresolved, you may approach the Insurance Ombudsman for Redressal.

Senior Citizens: Senior Citizens can also write to [email protected]

If complaint relates to fraud and related issues one can complain to RBI or Banking Ombudsman.

If specific corruption cases can be cited one can make complaint to the Vigilance Department of Bank, the State Police or CBI. However if complaints are bogus it will be counter productive.

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