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JioMoney is a safe and secure way of making digital payments across physical and online channels. You can make instant bill payments, do mobile/DTH recharges, pay at thousands of online & physical stores and transfer money to other people or bank accounts. You can link your cards and bank accounts with JioMoney.
Jio Money Customer care
Consumer Helpline Number: 1800 891 9999
(9AM – 9PM, All Days)
official website : www.jiomoney.com
JioMoney Merchant Customer care
Helpline Number: 1800 891 2345
(9AM – 9PM, All Days)
JioMoney Customer Grievance Redressal
JioMoney treats all its customers fairly. If you have any queries, requests or complaints, we will be glad to assist you.
You may reach us through following modes, and we shall endeavour to resolve your concerns within 2 working days from the date of receipt
- By calling us at our helpdesk @ 18008919999 OR
- By writing to us at care@jiomoney.com
Escalation
Level 1 – If you haven’t received a feedback for your concerns or if you are not satisfied with the response received from the above mentioned access channels, you may escalate your concerns to our Head – Customer Service by sending an email at Headcustomercare.Jiomoney@ril.com. Please mention the reference number provided to you in your earlier interaction for speedy resolution. We will get back to you in 1 working day.
Level 2 – If you are not satisfied with the response received from the Head – Customer Service, you may reach to our Nodal Officer, Vishal Gupta to examine your concerns by sending an email at Nodaloffice.Jiomoney@ril.com
Level 3 – In the event that you do not receive any response within one month from the date you represented your complaint, or if you are dissatisfied with the response given, you may write to the Banking Ombudsman for an independent review. Please click here for details of the Banking Ombudsman scheme.
Found a bug?
For any security vulnerability, email Jio at jio.bugsreporting@ril.com
Correspondence Address:
Reliance Payment Solutions
Reliance Corporate Park,
Ghansoli
Navi Mumbai – 400 701
Maharashtra, India
You can download JioMoney app for Android and IOS.
Source n creadit : www.jiomoney.com/contactus.html