Railways Catering and Tourism Corporation Limited (IRCTC), a public
sector undertaking of the Ministry of Railways, has launched a
centralised Toll Free telephone No. 1800-111-139 for the convenience of
railway users to suggest/grievances relating to catering services on
Indian Railways. The facility is available 24×7 on this number and
railway passengers can register their complaints/suggestions regarding
food and catering services. Wherever possible, action is taken on real
time basis for redressal of their grievances.
Railway users may also lodge their complaints on IRCTC’s official website i.e. www.irctc.com
OR may contact IRCTC 24X7 Control Offices phone numbers i.e.
011-23345300 (Central Control),
011-23221147 (North Zone),
040-27716145 (South Central Zone),
044-25353341 (South Zone).