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Clear error code for Nigeria users
Please ensure your decoder is powered on when clearing error codes.
https://eazy.gotvafrica.com/en/ng/clear-error-code
How To Reset GOtv Decoder To Clear Error ?
To reset your GOtv decoder and clear error codes, you can follow these general steps. Please note that these steps may vary slightly depending on the specific model of your GOtv decoder:
- Power off the decoder: Ensure that your GOtv decoder is powered off. You can do this by unplugging the power cable from the power source or by switching off the power supply.
- Unplug all cables: Disconnect all cables connected to the decoder, including the power cable, antenna cable, and any other peripheral cables.
- Wait for a few minutes: Leave the decoder disconnected and powered off for about 5 minutes. This allows the internal capacitors to discharge fully.
- Reconnect the cables: After the waiting period, reconnect all the cables to their respective ports on the decoder. Ensure that the connections are secure.
- Power on the decoder: Plug the power cable back into the power source or switch on the power supply to turn on the decoder.
- Allow the decoder to boot: The decoder will go through a booting process, which may take a few minutes. During this time, it will scan for channels and synchronize with the GOtv network.
- Check for error codes: Once the decoder has booted up, check if the error codes have been cleared. If the error persists, note down the error code displayed on your screen for further troubleshooting.
If the above steps don’t resolve the error code or if you encounter any difficulties, it’s recommended to contact GOtv customer care for assistance. They can provide specific guidance based on the error code you are experiencing and the model of your decoder.