What is INGRAM (consumerhelpline.gov.in)?
This website has been launched by the Department of Consumer Affairs to create awareness,advise and redress consumer grievances and act as a central registry for lodging consumer grievances. Though all efforts will be made to address these grievances, all grievances may not be fully or satisfactorily resolved.
How to file consumer complaint online free in india?
There are a few ways to file a consumer complaint online free in India.
1. Through the National Consumer Helpline portal
The National Consumer Helpline (NCH) portal is a government-run website that allows consumers to file complaints against businesses. To file a complaint, you will need to create an account on the portal and provide some basic information about yourself and the complaint. You can also upload supporting documents, such as receipts or contracts.
2. Through the UMANG app
The UMANG app is a government-run app that provides access to a variety of government services, including the ability to file consumer complaints. To file a complaint through the UMANG app, you will need to create an account and select the “Consumer Grievance Redressal” service. You will then be able to provide some basic information about yourself and the complaint.
3. Through the SMS facility
You can also file a consumer complaint through SMS. To do this, send an SMS to 8800001915 with the following details:
- Your name
- Your contact number
- The details of your complaint
The National Consumer Helpline will then investigate your complaint and take appropriate action.
4. Through the call center
You can also file a consumer complaint by calling the National Consumer Helpline at 1800-11-4000 or 1915. A customer care representative will help you file your complaint and provide you with updates on the status of your complaint.
Important things to keep in mind
When filing a consumer complaint, it is important to keep the following things in mind:
- Provide as much detail as possible about the complaint.
- Include any supporting documents, such as receipts or contracts.
- Be clear about what you are seeking as a resolution.
- Be patient. It may take some time for your complaint to be resolved.
If you are not satisfied with the outcome of your complaint, you may be able to take your case to a consumer court.