Al Hosn App Customer service Customer Care Number. email id 【Verified】

Al Hosn App Customer service

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The ALHOSN UAE app is the official COVID-19 testing channel for health authorities in the United Arab Emirates, by the Ministry of Health and Prevention.
By using the app, everyone can help stop the spread of COVID-19 and keep their family and friends safe.

Al Hosn App Customer service Contact Details

Here you will Find  Al Hosn App Customer service Number, Email ID,  Complaint Number, and Other Best Method  To reach Al Hosn App Customer care Executives.

Below Listed all Customer service Contact details are Collected from Reliable Sources like Al Hosn App official websites n other reliable sources,


Al Hosn App

Customer Service Number
800 HOSN (4676)
Timing :

Country
UAE 

Email Support :
[email protected]

Official Website:
https://www.alhosnapp.ae

You can also visit https://www.alhosnapp.ae/en/contact-us/ for help & support.

 Office Address
AL HOSN ARMORED SYSTEM LLC
P.O.BOX 3160, Abu Dhabi, UAE
t +971 2 492 8300
f +971 2 492 8301
[email protected]

Reference Link :  https://www.alhosnapp.ae/en/contact-us/


Al Hosn App Customer service Number

Customer care Number
Call : 800 HOSN (4676)

Voice Support– The customer service call Al Hosn App Customer care at 800 HOSN (4676)

 

Al Hosn App Customer support Email ID

Support Email Id : 
[email protected]

If the problem with Al Hosn App Product/Service, you can email him at [email protected] with your mobile number, problem statement, and relevant screenshots (if any). Al Hosn App customer support representative will get in touch with you to help resolve the issue.

The customer will receive a response from the team within 10 business days but there would be instances wherein the team may even take longer to respond/reply.

How To Make Complaints?

If the customer not satisfied with the response at Al Hosn App Customer care/Service, can further escalate the matter/query/complaint to the below:

Complaints / Escalation : https://www.alhosnapp.ae/en/contact-us/

A customer can escalate the matter to in case he/she is not satisfied with the response from the Customer Care team. Depending on the query/dispute/grievance, a written reply/resolution will be sent to the customer within 10 business days at his/her registered email id with the Company.

 

Help on official Social Media Platform

You can also Get help Brand  Official Social Media Page.
Facebook :  facebook.com/alhosnapp
Twitter :twitter.com/AlHosnApp
Instagram : instagram.com/alhosnapp


⚠️Alert (Tips For Your Safety):  Before Make a Call  Please Verify Al Hosn App Customer care Number & Email ID From Company’s official website  for your Security Purpose, 

【✔】 List of Verified/reliable sources & Reference Links:

  1. https://www.alhosnapp.ae
  2. https://www.alhosnapp.ae/en/contact-us/

Disclaimer:  customercarehotline.com is not affiliated with Al Hosn App in any manner, We just collect information of  customer service numbers from  reliable sources,  Al Hosn App reserves the right to contact the customer through the mail, SMS, or call for product feedback, related information on product usage on the contact information as provided by  customercarehotline.com For more Info Please Visit our Disclaimer Page

Note:  if you found any error or mistake in This Page please comment below  we try to  update/ Remove/ Replace as soon as possible, 

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Leave a Comment

125 thoughts on “Al Hosn App Customer service”

  1. i can download my al hosn!because im already here in the philippines and i lost my sim number already!i was denied in philippine airport going to guam because of that matter

    Reply
  2. Dear Sir /Mam Covid 19 vaccine I Take Only 3 Doses But Show in 4 Doses This is wrong Entry AL HOSN APP 1st Dose January 2nd Wrong Entry. I am not Take Burjeel Medical Center Shahama 1 st Dose Entry And another All continue ok
    Please I want Correct Report in my APP
    Thanks
    VARADARAJULU JANAKIRAMAN
    0559079572
    E Id 784 1967 5205404 7

    Reply
  3. dear sir/madam how can i print my certificate ,my uae mobile sim is not working here, i am in Nepal ,with out certificate not allowed to abudhabi, i need pdf report of al hosen app ..if posible kindly send me on my email plz i need my al hosen vaccine certificate..i have complete my 2 dose..plz help me.

    emirats id : 784-1989-52507055

    Reply
  4. Dear Alhosn Team,

    Please find the attached AlHosn Vaccination report herein mentioned 3 dosh completed but i am taken 2 dosh only.

    And, i need to take 3rd No. vaccine, kindly advice and make apportionment in my nearest vaccination center – ICAD to take Phizer vaccine.
    Your immediate action would be highly appreciated.

    Regards,

    Mohd. Hasan

    0565444971

    Reply
  5. dear sir/madam how can i print my certificate ,my uae mobile sim is not waking here, i am in Pakistan ,with out certificate not allowed to abudhabi,if posible kindly send me on my email

    emirats id 784200046392096

    Reply
  6. Dear sir/ma’am,

    I have sent an email regarding my PCR test results are not being updated on Al Hosn App. I have sent a detailed mail regarding the same to [email protected] on 1st September 2021. But I didn’t get any reply for that. Please do the needful at the earliest.

    Reply
  7. Hi GOOD AFTERNOON CAN YOU PLEASE UPDATE MY AL HOSAIN APPLICATION?BEACUSE THIS IS THE MAIN PROBLEM I CANT TAKE MY 3RD DOSE VACCINE WITH THIS KIND OF ISUE MAKE MY FEB 14 2021 AS MY 2ND DOSE AND DELETE THE FEB 9 2021 I DONT KNOW WHERE THIS ONE CAME FROM ITS HAPPEN WHEN YOU STARTED TO UPDATE THE AL HOSAIN APPLICATION,THIS IS YOUR SYSTEM PROBLEM THIS IS YOUR MISTAKE NOT FROM US OR ANY BODY ELSE PLEASE TAKE IT SERIOUSLY TAKE URGENT ACTION REGARDING FROM THIS KIND OF PROBLEM DONT LET OTHER PEOPLE SUFFER PLEASE DO YOUR JOB THANK YOU.

    0527439646

    Reply
  8. I am desperately trying to reach someone as the app is not showing my downloaded certificate . Customer care is also not answering and no emails are getting reverted .
    Can u please provide me a way to reach u .
    Regards
    Sandra
    +919819350899

    Reply
  9. Dear Sir,

    My kids have taken both doses of the vaccine but the same has not been updated in the system. My emails to the customer care go unanswered and the calls don’t go through. Request you to kindly give me a helpline number to resolve my issue

    Reply
  10. Please give us a contact number to phone u. We are unable to get thru your helplines and the customer care is not responding to my emails

    Reply
  11. Good afternoon sir/madam
    I’m Ishwor pariyar from Nepal. I work in the Keita catering LLC in uae Al ain. Sir few month ago I came vacation in my country when I came here unfortunately I listed my etisalad sim card which is have registered in the vaccination card and Al hosan app. Now when I try to open Al hosan app It’s showing me OTP code one time but I already lost my sim card now I should be returned uae but I can’t travel without vaccination certificate with Qr code so sir how can I get this certificate with in barcode I mean Qr code I hope you will reply my massage. Thank you

    Reply
  12. Dear Sir/ Ma’am,

    I got 1st dose of Pfizer vaccine on 23/08/2021 and still my AL HOSN app is not updated
    Kindly help me out or advise me how to get updated the same issue on AL HOSN app

    Name : ALAVI MENATILL, ABUDL RAZAK
    MRN : MC00-695-457
    FIN : 002-347-295
    Mobile No. : 050 742 9048
    EID – 784-1976-3243262-7

    Reply
  13. Please note that there is a small error in my information in the alhosn app while opening app. my passport number is wrongly mentioned.

    i.e displayed 106061961 instead of L 1413419…

    So that would you please change the same………….

    Thanks and Regards

    Shamsudeen Navas
    EID # 784-1973-8107136-0
    050 5810650

    Reply
  14. Dear Al Hosn Team,

    Kindly note that we update the vaccination information in Al Hosn App through ICA Smart Services however, its not updating my mobile. Please advise us accodingly.

    Reply
  15. Emirates id number is 784-2000-1083935-3
    Mobile this number is changed the new number is 052 794 6121

    Reply
  16. I had Pfizer vaccine on 24th June and 15th July 2021.

    The Alhosn app does not reflect this update.
    Can you please call me on 0528278298 or 0566820263.

    Thank you.

    Mahesh.

    Reply
  17. Hi ALHOSN!

    Only received 2 doses of the synopharm vaccine on January 21,2021 (1st dose) and February 13, 2021 (2nd dose) but it appears on my alhosn account that I took another first dose on January 20, 2021. The reason why I can’t take my booster dose even after 6 months as required. Kindly update my account and delete the first dose on January 20 as I didn’t take that shot.

    Reply
  18. My Name is Ali Raza Muhammad Saddique.
    I have take SinoPharm vaccine on
    (1st) 13 January 2021 &
    (2nd) 03 February 2021.
    I have got vaccination certificate.
    But AlHosn app is showing only first does 03 February.. And I also take 3rd vaccine on 08 August 2021
    I request to AlHosn app team to update my status for getting both doses.
    I cant travel to Abu Dhabi – tried to reach Al Hosn by all means; but all fails – no responses.

    Reply
  19. Dear sir, i got 1st dose on 13dec2020, 2nd dose on 03jan2021, 3rd dose not taken please remove or update from al hosn app

    Reply
  20. I want my vaccine certificate… but

    i am now in india.. lost my sim card.. what i do now.. please tell me quick… please help me… i have small qr code screen.. but alhan app not open Stayed . without my number..but i will now

    Reply
  21. It seems all the complaint here is similar ..The date of my vaccination is completely wrong and incomplete . To make it worse the passport number is wrong on the app . Im flying to New Zealand today and have spent the entire time to get this error corrected however its never been resolved ,

    Ive sent email to the email mentioned here but like everybody else it simply got rejected

    Very Dissapointed

    Reply
  22. Jeevan Kumar
    Emirates ID no. 784-1988-8379736-2
    Passport no.S6490997
    I already submitted the issue about my vaccination certificate

    Reply
  23. Sir alhosn app only showing about my first dose certificate. Even though I got both dose. I need both dose certificate for travel back to UAE. what should I do about this issue.kindly suggest me a good and perfect solution to get my vaccination certificate.

    Reply
  24. Name: RATHINAVEL KUMARESAN
    EMIRATES ID: 784-1993-0765210-9

    Sir I have put my first dose vaccine on 01.02.2021 and the second dose on 22.02.2021. But in the Alhosn app the vaccine, I have put is not register yet. So you please check , why still it is not register and take action of it.

    Reply
  25. How to upload or link Indian Covisheald vaccine in Al hosan upp.

    Reply
  26. Please I send mail as well m calling always busy no one is able to ans me please m struk in Dubai application is not working at all we try to download as well again again same issue user not find please advised I send mail also
    0527600311 it’s my number please please help out frome this

    Reply
  27. Greetings!
    I checked my AlHosn COVID-19 Vaccination Card and a 3rd dose is already recorded in my file which I have not received yet.
    Kindly rectify the file of mine.
    Hoping for immediate action regarding this.
    Thanks and keep safe.
    Yours truly,
    Estelman Vahdati

    Reply
  28. Dear sir

    I already took Vaccination on 1st June (2nd Dose) , but it not showing in APP

    I sent mail also but it not not delivered, its getting error.

    Please advise.

    Reply
  29. Same as describe , no pick up phone , email full !!!! , when will you fix this .. I need application with QR code to travel ….. you have to find solution.. we are vaccinated but can t prove it or can t even explain it to you .. as you don t even received our complaint!!!!!!!!!!!!!!!!!!!!!!!

    Reply
  30. my name subaida chithari i take vaccination burjeel medical city mussafa first dose taking on 17/012/2020 second dose on 07/01/2021 showing wrong which one take second dose that one showing first dose al hosn app 07/01/2021 i contact so many time in vaccination center still not updated kindly update correctly
    i also sent your E mail [email protected] rejecting showing also full

    Reply
    • my name subaida chithari i take vaccination burjeel medical city mussafa first dose taking on 17/012/2020 second dose on 07/01/2021 showing wrong which one take second dose that one showing first dose al hosn app 07/01/2021 i contact so many time in vaccination center still not updated kindly update correctly
      i also sent your E mail [email protected] rejecting showing also full

      Reply
  31. Dear sir,
    I received a 2 dose vaccine ,my first vaccine date is march 15, second vaccine date is ,5 april 2021.then i create my profile on Al Hosn app, but app showing my second dose as first dose.please update my vaccine details as soon as possible for‘green pass’ restrictions. I also attached my vaccine card ( IN VACCINE CARD DATE IS CORRECT) . problem only with alhosn app

    Thanks and regards
    Rakesh kadayam narayanan
    EID No;784197937681696
    MOB:0553129775

    Reply
  32. Respected sir/ma’am,
    I would like to request you that I took only 1st covid-19 vaccine (sinopharm) in 17th January 2021, but sorry to say that unfortunately, i can’t take my 2nd dose bcoz i was worked in night shift at ADNOC site ruwais, i want to humbly request you to plz cancel my 2nd dose which is showing in Alhosn app.
    Today, i went ghayathi hospital for covid-19 vaccine, but doctor said, first you send request/mail at Alhasn help centre for cancellation of 2nd dose of vaccine & when you got cancellation msg then you will get 1st & 2nd dose of vaccine (sinopharm) again.
    So, once again i want to request you to plz cancel my 2nd dose in your record. Thanx & Regards,
    Awaiting ur favourable response.
    Asif 0544944792

    Reply
  33. Is there any office location I can visit if I want my app to get fixed? Because I don’t think calling their contact centre and sending an email will work. It’s been one week already I’m trying to reach them without success. It’s kinda frustrating.

    Reply
  34. Dear ALHOSN, I have swab test Monday around 10pm,July 5.but until now I didn’t receive the result,its my 14days now. I need your response please, thank you!

    Reply
  35. My Name is SHENBAGARAMAN
    I have take Pfizer vaccine on
    (1st) 02March 2021 &
    (2nd) 23 March 2021.
    I have got vaccination certificate.
    But AlHosn app is showing only first does 23 M arch ..
    I request to AlHosn app team to update my status for getting both doses.

    Reply
  36. App is not showing all my results. Logged a complaint and got the wrong information back by Text in Arabic, even though my preferred Language is set to English.
    Emails get bounced back with Inbox full error.
    As this App is now going to be used to get access to Public Places this is unacceptable.

    Reply
  37. How i can update my contact number

    Reply
  38. Hi
    My PPN in al hosn is wrong
    How I correct the mistake
    Help please

    Reply
  39. My Name is latheef muhammed puthankkl
    id 784-1987-7628260-4
    052-6234514
    I have take vaccine on
    (1st) 10March 2021 &
    (2nd)31March 2021.
    I have got vaccination certificate.
    But AlHosn app is showing only secand does 31March 2021.
    I request to AlHosn app team to update my status for getting both doses.

    Reply

    Reply
  40. Dears,
    The ALHOSN app is showing the wrong status of my vaccination for COVID-19.
    See attached printscreen from my mobile which shows wrong info about the first dose only, dated 16.02.2021.
    Please compare it with the vaccination certificate:
    1st dose: 20/01/2021
    2nd dose: 16/2/2021
    Could you please correct the info in your ALHOSN app database?
    Best Regards,
    PANATTUPARAMBIL VARKEY DAVIS
    0505985498

    Reply
  41. Hello Dear,Yesterday i give PCR test. But Result no Accure
    The time 22:40 approximately.
    Suddenly i see pcr test report come early.chack what happen!!! Thanks

    Reply
  42. My Name is Zafar Iqba Muhammad Younas have done my Covid SinoPharm Vaccination for both dose, but only first is appearing in AlHosn app and due to this my PCR result is valid only for 3 days my phone number is 0556039704.
    all document and info already sent by email .

    Reply
  43. Hai. Yesterday somebody took pcr test in my home me and wife until now I did,nt get any message

    Reply
  44. Hello Sir
    Alhosn app not working in India,iam fully vaccinated and I can’t update the same into this app, please help

    Reply
  45. Dear

    I have taken both the dose of Pfizer covid 19 vaccine first dose at AL GARHOUD MFC and second dose at UPTOWN MIRDIF MFC
    I took my first dose on 07-APRIL-2021 and second dose on 28-APRIL-2021 but still on ALHOSN app it’s not reflecting my second dose.

    Reply
  46. Dear Team
    I have taken 2 doses of vaccination, it still shows only 1 please assist

    Reply
  47. I have taken both doses of vaccination. Also I had screen shot saying vaccination done. Now iam in India and I need vaccination certificate. The alhosn app is not opening here. Kindly help.. George mob 0502653845

    Reply
  48. Good evening,

    Please help me about my issue regarding my AL HOSN app, showing that my first dose is on APRIL 11,2021 which is that’s my 2nd dose,

    I am fully vaccinated already but still showing in the AL HOSN app not updated,

    Attached here is my fully Vaccinated card

    emirates id: 784-1979-6531926-8
    Name: Rodolfo L. Musni jr.
    No:0525010338

    Please help me to update in your system regarding my 1st dose and 2nd dose vaccine.

    attached is my Vaccination card stating that my vaccine are full complete

    Reply
  49. Dears,

    The ALHOSN app is showing the wrong status of my vaccination for COVID-19.

    See attached printscreen from my mobile which shows wrong info about the first dose only, dated 14/012/2020.
    Please compare it with the vaccination certificate:
    1st dose: 14/12/2020
    2nd dose: 8/01/2021

    Could you please correct the info in your ALHOSN app database?

    Best Regards,
    Mohammad omar Faruque
    0561984567

    Reply
  50. Dear alhosn app is showing the wrong status of my vacation for covid 19 see attached print screen from my mobile which shows wrong information about this first dose only dated 4/5/2021 please compare it with the vacation certificate first dose 4/5/2021 second dose 26/5 /2021 I’d 784199250748755 mobile 0582329390

    Reply
  51. i have taken 1st dose of pfizer on 21-03 and second dose on 10-04 but on my report. its showing that I have taken 1st dose of pfizer and 1st dose of sputnik. what is this? trying to call you since 10 days but your toll free number keeps me wait for more than hour. please look into this and advise.

    Reply
  52. Kindly update my AL HOSN it is showing the Third Dose of Sinapharm Vaccination.
    I did my First Dose on 21-Jan-2021, Second Dose on 11-Feb-2021 at MUSHRIF VACCINATION Abu Dhabi.
    The Third Dose of Sinopharm which I never took is reflecting in my report of Al HOSN App kindly correct this error.
    (Third Dose dated 13-Feb-2021)

    Reply
  53. Kindly update my AL HOSN it is showing the Third Dose of Sinopharm Vaccination.
    I did my First Dose on 21-Jan-2021, Second Dose on 11-Feb-2021 at MUSHRIF VACCINATION Abudhabi.
    The Third Dose of SinoPharm which I never took is reflecting in my report of Al HOSN App kindly correct this error.
    (Third Dose dated 13-Feb-2021)

    Reply
  54. Dear

    I have taken both the dose of Sinopharm covid 19 vaccine at MOHAP VDTC Health care center (Dubai World Trade Centre).
    I took my first dose on 10-MAR-2021 and second dose on 12-Apr-2021 but still on ALHOSN app it’s not reflecting my second dose. Picture of ALHOSN app also attached

    Send mail to Al hosn , Weqaya and MOHAP many time since two months but there is no response. Also there is no response on landline or whatsapp number.

    Visited MOHAP vaccination center and they confirmed me that they have both dose info about me in their system and I need to check with Al Hosn only and only they can help me.

    Stuck in this situation for past 2 months , now even company is asking vaccination proof.

    Please help me.

    Reply
  55. i tried to call the hotline but i’ve been waiting in the line for almost 20 minutes and got no answer

    Reply
  56. Dear sir,
    I am in India now. I already vaccinated from Abu Dhabi. Already showing in alhosn application. But now it not open anything. Can you send my vaccinated certificate. Can you check further information.

    My Emirates id number
    784- 1982 -5709695 -2
    My uae mobile number 0552364545

    My india mobile number is
    +919008242232
    Email – [email protected]

    Thanks
    Sayeed

    Reply
  57. Dear sir,
    I am in India now. I already vaccinated from Abu Dhabi. Already showing in alhosn application. But now it not open anything. Can you send my vaccinated certificate. Can you check further information.

    My Emirates id number
    784- 1982 -5709695 -2
    My uae mobile number 0552364545

    My india mobile number is
    +919008242232
    Email – [email protected]

    Thanks
    Sayeed

    Reply
  58. Dears,

    The ALHOSN app is showing the wrong status of my vaccination for COVID-19.

    See attached printscreen from my mobile which shows wrong info about the first dose only, dated 24/03/2021.
    Please compare it with the vaccination certificate:
    1st dose: 03/03/2021
    2nd dose: 24/03/2021

    Could you please correct the info in your ALHOSN app database?

    Best Regards,
    Marta Rucinska
    +971 502433150

    Reply
  59. same here i try to call the customer services no use, and i send mail its showing full,
    i try to uninstall & install again and wait for the OTP password no Reply.

    Please fix this issues.

    Reply
  60. Dear Team
    Trying to call but not picking phone calls. trying to email but email are not being sent to given email id may be it is wrong email ID.

    kindly provide any contact detials which is working so we can find the support.

    Reply
  61. Dear sir,
    I am in India now. I already vaccinated from Abu Dhabi. Already showing in alhosn application. But now it not open anything. Can you send my vaccinated certificate. Can you check further information.

    My Emirates ID number:784199237293529

    Already mail is not send. Mail is still full alhosn application.

    Thankfully
    Contact number:7902410811

    Reply
  62. Hello,
    I have had my covid test on 14/06/2021 showing the negative result that should give me green pass for 1 week. Instead it got removed after 3 days only !!!.
    Also I have had the secound dose that is not appearing in al hosn
    I tried to uninstall the application and install it again and now I am having an error while logging in the al hosn
    My uae ID number 784-1982-0549285-7

    Kindly update my al hosn status

    Reply
  63. I cannot register my account ,before I have account

    Reply
  64. Updating problem I do first dose and second dose also but my my update is not coming only one update only coming first dose can you help me I need to update my phone Alison

    Reply
  65. Updating problem I do first dose second dose also I do but update only first dose I need to update full violation vaccine can you help me

    Reply
  66. This app is not sufficient to facilitate the government mandates. It does not upload onto my phone, and for many others it gives false readings of Covid-19 status. However, the most unconscionable issue of all is that the customer service line is of absolutely no use; no one answers the calls — regardless of which options are selected! As a result, despite my negative status, I am unable to enter the malls to buy groceries for my family.

    Reply
  67. I am very frustrated. I got vaccinated 13 Jan and 10 Feb and until now i got no E in my al hosn up and the vaccination is not reflected as well. These days my app is turning green to gray in three days because of the non reflection of my vaccination. Please help as this is putting a lot of stress to me now that is required and mandatory to always have a green in al hosn

    Reply
  68. Hi good morning
    I am writing about to inquire about my alhosn app has technical issue cos my profile not found and the number that linked to Covid19 vaccine is wasn’t under my name and i want to change it i try to contact and email also no response

    Reply
  69. My name is Mohammad Arshad, Emirates ID # 784-1980-3164176-8. I have already got both of my vaccines on following dates,
    First Dose = 23/Mar/2021 – 18:08
    Second Dose = 13/Apr/2021 – 10:40
    Unfortunately in Al Hosnapp shows that I have only the first dose at the date shown there on 13/Apr/2021 whereas, that was my second dose date.
    I have COVID-19 Immunization Report from SEHA App I am attaching with this email along with Al Hosnapp screenshot.
    Please help me to fix my account in the Al Hosn App.
    Mohammad Arshad
    Contact Number 0555580646

    Reply
  70. Good day sir/ madam,i can not log in in alhosn because when i take vaccine last dec.2020 for 1st dose and jan 11.2021 for 2nd dose i use my old emirates id and also mobile number now both expired i got new emirates id and moblie number if i use this to login its error what can i do?

    Reply
  71. Good evening sir/ma’am
    I did PCR test yesterday around 9-10 AM, 13, June 2021.
    Until now my result not arrived.pls help I need to go for work tomorrow 😐.

    Reply
  72. Do we still have alhosan customer service line??
    No one is responding and emails just bounce back

    Reply
  73. Hi i already vaccinated but in al hosn it will appear only first dose supposed to be it will be secod dose complete what i wil do to update my al hosn

    Reply
  74. I am fully vaccinated but this is not showing up on my Al Hosn App. I have tried ringing the helpline several times and no one will answer. I have also emailed and the emails won’t deliver as the mailbox is full.

    Reply
  75. may i know how we are supposed to contact customer service other than the mail and phone number since both are not working ?

    Reply
  76. THE RESULT ARE NOT GETTING UPDATE TO MY ALHOSN APP FROM ALMOST 1 MONTH DONT KNOW WHY ITS SHOWING I HAVE DID SERVERAL TIM TEST AND ITS NEGATIVE

    Reply
  77. Hi good morning
    I am vaccinated sinopharm 2 dose from mazyadmall vaccination center mussafaha Abu Dhabi
    My first dose 19.01.2021 and second dose 09.02.2021 but I get the vaccination report in al hosan app mentioned first dose 19.01.2021 and second dose 21.01.2021 please correct this date and update my vaccination card
    My Emirates I’d no 784-1972-2826418-6 name Abdul Gafoor vazhayil unniankutty

    Reply
  78. Good morning
    I had two dose of vaccine, but my al hosn app shows just first , how i can fix this issue? as nobody answers calls either email.
    Please support
    Joanna

    Reply
  79. Hi good evening,
    I want to change the mobile number that i provide before with the UAE number. What will i do to activate my Al Hosn App Please help me.

    Reply
  80. My vaccination date are incorrect in Alhosnapp 1st vaccine date must be 01.02.2021 and 2nd vaccine date should be 22.02.2021

    Reply
  81. I am trying to contact
    The email is not working
    The call center is not working
    The app is not working
    I was to change my number

    Reply
  82. I Need to change my mobile number. Because my old number is expired. Please help me…

    Old no : +971563622276
    New no: +971547172646

    Reply
  83. I want to change my mobile which is registered for ID because that mobile number is expired
    I want register my number

    Reply
    • My new number is 0527464883
      Old number was 0581762339

      Reply
  84. Hi Good Evening,
    My Vaccination already done for both doses but only one vaccine date shown on Al Hosn app. 2 January 2021 which was first dose.

    Below is my required detail,
    Name Shakeb Ahmad
    Emirates ID 784-1962-6482594-2

    Registered Mobile number- 0506918326
    First Dose date January 02, 2021 in Seha clinic MBZ Musaffah Abudhabi and
    Second Dose Date January 23, 2021 Burjeel clinic MBZ thru drive
    Vaccination Center Musaffah Abudhabi. Requesting you please update on Al Hosn App as soon as possible.

    Reply
  85. Hi Good Morning,

    My Vaccination already done for both doses, but i am unable to see Vaccination Report on Al Hosen application for first dose.

    I only can see second dose on Al Hosen app. Can you please help me to update online?

    Below is my required detail,

    Name Muhammad Fiaz
    Emirates ID 784-1985-0394797-4
    Passport BU8914022
    Registered Mobile numbers 0563347206 or 0551154064
    First Dose date January 09, 2021
    Second Dose Date February 28, 2021
    Vaccination Center Name Sports Center, RAK, United Arab Emirate

    Reply
  86. i am very tired i cant reach you,

    My Hosn app shows wrong Emirate Id number,i am already sent Email.

    Please assist.
    may be Your email is full, no one answers customer care line and no one replies

    Reply
  87. hi there,
    i’m going to abu dhabi soon but i can’t use the al hosn app because you have my UK number on record. therefore i can’t login as two-step verification isn’t working. it is asking for my uk number when i don’t have this any longer. my UAE number is different and this is what needs to be changed on your records.

    Reply
  88. Dear Al Hosn App,

    Kindly update the Vaccination dates on Al Hosn App.

    Reply
  89. Dear Sir/Madam,

    I took 1st dose vaccine on 11th January 2021 and 2nd dose 1st February 2021, but dates are not updated in ALHOSN app. You are requested to please update the vaccine date in ALHOSN app ASAP.

    Thanks & regards,

    Uttpal Kumar Deb
    Abu Dhabi, UAE
    Cell: +971 551702705

    Reply
  90. Hi sir,I’m Moynul Hussain Mamun i complete my COVID 19 vaccine in march but I don’t get my vaccine certificate.if possible please sir can you send me the certificate link this number 0556449693 or [email protected]

    Reply
  91. The [email protected] is unreachable and resulting in a “Delivery has failed” Undelivered error message.
    No one answers calls to your Customer Service Number 800 HOSN (4676)
    The voice message also doesn’t work.

    How are we going to contact you?

    Reply
  92. Dear Team,

    I am travelling Dubai to Abu Dhabi on 25.05.2021, and I have already done my covid-19 test for AUH on 24.05.2021 after that I have already download application ALHOSN, I received OTP CODE on my no 058-9692981 but after that I can’t process because of on application is showing “login on registered mb number” 050-3648414 then my this registered is temporary out order. So please let me confirm how can I login this my no 0589692981

    Reply
  93. Dear Sir,
    I have been trying to reach out to your customer service email, no success, I sent email and email bounced back. Your emails are full, your team uploaded wrong information of my vaccination date, and it has been couple of months. I asked Burjeel Hospital, they said its Alhosn app error. I think your system doesn’t working properly, now I am not sure how this application is working, if your team uploaded wrong data ?
    I need someone to contact me ASAP to fix my issue. Please help me.

    Thanks,

    Uttpal Kumar Deb
    Mobile – +971551702705

    Reply
  94. Hi,
    My wife completed both doses of Pfizer BioNTech vaccine at One Central Vaccination centre on 9th and 30th March.
    But in AlHosn App it is showing only one dose and on 2nd dose date(30-Mar) showing as 1st dose.
    I tried to call 8004676- only Voice mail.
    Sent mail to [email protected] and mail bounced back with message that recipient mail box is full.

    Please try to solve the issue

    Reply
  95. Hello Sir,
    I am got vaccinated almost 3 months back and i want the certificate .I am trying to login in to the app and it’s saying an error has occurred.I sent a mail regarding this . Please help i stuck in India nad needs the vaccination certificate here for local travel.

    Reply
  96. MY NAME IS ASMARULLAH MASAH UD DIN KHAN . YESTERDAY I WAS DOING PCR TEST. AND REGISTRED EMIRATES ID AND MY MOBILE NUMBER. TODAY I WILL CHECK MY PCR TEST IN MY REGISTERED MOBILE NUMBER BUT NOW ERROR OCCURED SAY MOBILE NUMBER IS NOT REGISTERED
    PLEASE HELP ME..

    Reply
  97. Dear Team,

    Please be informed that my recent PCR test was done on 10th May 2021 at Al Ghallan island ADNOC offshore is not updated in the Al Hosn App. Please do the needful.

    EID # 784-1987-6273694-4
    Mob # +971 563016468

    Reply
  98. My Name is JEONGHUN KIM
    I have received Pfizer vaccination in Dubai
    (1st) 25 March 2021 &
    (2nd) 15 April 2021.
    I have got vaccination certificate.
    But AlHosn app is showing only first does 15 April
    I request to AlHosn app team to update my status for getting both doses.

    Reply
  99. ALHOSN app is poor quality customer services. None of the contact numbers or web addresses have anyone at the other side. The email box is full, the calls are constant recordings, and there is nowhere else to go and get your issue resolved. Just try and contact them and you will find the same issues. Very poor customer support services and leaves a lot of people very frustrated and venerable. This poor support also leave the question as to how true the website is?……and should someone more reliable be trusted with the population Covid data monitoring to aid recovery?

    Reply
  100. ALHOSN app is poor quality customer services. None of the contact numbers or web addresses have anyone at the other side. The email box is full, the calls are constant recordings, and there is nowhere else to go and get your issue resolved. Just try and contact them and you will find the same issues. Very poor customer support services and leaves a lot of people very frustrated and venerable. This poor support also leave the question as to how true the website is?……and should someone more reliable be trusted with the population Covid data monitoring to aid recovery?

    Reply
  101. Dear All,

    I have called the Al Hosn help number (800 4676) multiple times but cannot get through. My emails to address – [email protected], get returned “The recipient’s mailbox is full and can’t accept messages now. Please try resending your message later, or contact the recipient directly.” How is it that you provide support if I cant contact anyone, maybe you’ll get this email. My Al Hosn app does not load on my iPhone . I’ve reinstalled it multiple times, rebooted my phone many times, and it continues to freeze at a blank screen. Sometimes I get as far as entering my id and phone number but then the app encounters connectivity issues (every time) to verify my credentials before it freezes. I checked my connections, they are fine. I have done 2 doses and none is reflecting in my report card !

    Reply
  102. Dear All,
    I have called the Al Hosn help number (800 4676) multiple times but cannot get through. My emails to address – [email protected], get returned “The recipient’s mailbox is full and can’t accept messages now. Please try resending your message later, or contact the recipient directly.” How is it that you provide support if I cant contact anyone, maybe you’ll get this email. My Al Hosn app does not load on my iPhone . I’ve reinstalled it multiple times, rebooted my phone many times, and it continues to freeze at a blank screen. Sometimes I get as far as entering my id and phone number but then the app encounters connectivity issues (every time) to verify my credentials before it freezes. I checked my connections, they are fine. It did vaccinate (2 dose ) by end of February . There is nothing in my record and nothing on my phone . URGENTLY ASSIST AS I HAVE TO TRAVEL!!

    Yuliya

    Reply
  103. Hi there, I have called the Al Hosn help number (800 4676) multiple times but cannot get through. My emails to address – [email protected], get returned “The recipient’s mailbox is full and can’t accept messages now. Please try resending your message later, or contact the recipient directly.” How is it that you provide support if I cant contact anyone, maybe you’ll get this email. My Al Hosn app does not load on my android phone. I’ve reinstalled it multiple times, rebooted my phone many times, and it continues to freeze at a blank screen. Sometimes I get as far as entering my id and phone number but then the app encounters connectivity issues (every time) to verify my credentials before it freezes. I checked my connections, they are fine. It seems to slow my Internet connection down for all my apps when downloaded. Please assist. Thx

    Reply
  104. I have wrong vaccination dates in Al Hosn, center where I got vaccinated says they provided correct data to Al Hosn. I called, emailed, whatsup…all to Al Hosn but with no reply. How can I get to a live person who can help me?

    Reply
  105. Good day,
    I’m been trying hard to contact customer service but I’m not lucky. I just want to inform that my vaccination certificate it’s not yet been posted on my data. Please update my data regarding the vaccine dated 18th March (1st dose) and 8th April (second dose).

    Regards,
    Sonny Aquino

    Reply
  106. Hi,
    I am Mohamed Azam, I have done the both Vaccine but I didn’t get update from Al Hossn, I have took SPUTNIK V Vaccine and my 1st dose held on 09/03/21, after itzact 21 days I done the 2nd dose as well. I already spoke to tamouh health care center where I took the Vaccine regarding this issue they advised that our we already updated remaining al hossn need to update.
    Furthermore, I have been trying to contact you via WhatsApp and customer care care but all are in vain.
    Please take my complaint seriously and update the my details ASAP or else atleast attend our calls resolve my issue.
    Don’t give poor service and irresponsible to me.

    Reply
    • Helo Azam, where did you get the sputnik V vaccine. I want to get one too

      Reply
    • well Sir i should say that i am disappointed in this system i guess it takes luck that something is done right.
      i am facing the same problem my info already update with al hosn and same story they tell me i keep confirming the same thing only talking to different people who keep referring me here and there. No one has really helped me on that. took my first

      Reply
  107. Good day!
    Ramadan Kareem!

    I have tested negative UNILABS Abudhabi on 27/04/2021 and travelled to dubai while I am coming back , In gantooth police checked and the result was not updated in AL hosn app while showing the link that send from UNILABS they informed that they will not consider that .
    While explaining that to the police they issue a fine of 500 AED for me !
    Seeking kind update to clarify since it is not my mistake and the police is not ready to listen in 2 mnts time they fines me and send me back to dubai .
    Seeking your urgent support on this matter

    Name : Ranjith kayyil
    Emirates ID :784199142628025

    All required documents attached

    Reply
    • that is so sad to know….i am equally disappointed.

      Reply
  108. ihave done both vaccines, 1st dose 7 march
    2nd dose 28 march, \
    on DHA ap the first dose box is empty no data uploaded,
    and the 2nd dose is showing 28 march
    on alhosn app showing my first dose on 28 march
    so now what to do ! i hace sent emails to you and to DHA and called you all no asnwers.
    what to do now!!!
    Grece Khoury

    Reply
    • may be you go back to the hospital where you got vaccinated on one of your off day ask them to speak direct to some one at let them print out a vaccination cert for so at least you have some thing to show when required. i must tell you though that the whole of May till date i am not working because my client needs my results every after 10days with the E- vaccine reflected on it which i dont have. I took my first doze in Jan this year and second in Feb and till now nothing. as per the hospital all my data is with al hosn long time. am planning to go to the hospital and i will not leave until i am helped because i have lost a lot….let police come get me from there. For sure i am not working because of this issue.

      Reply
  109. i have been trying to reach out to your customer service , no luck, i sent email, your emails are full, your team uploaded wrong information of my vaccine, and its been 3 weeks im asking DHA to fix the issue, till ow nothing! no one is helping, your system isnt working properly, now im not sure how this application is working, if your team uploaded wrong data ?
    i need someone to contact me ASAP please to fix my issue

    Reply
  110. My Name is Ashfaq Ahmad.
    I have take Pfizer vaccine on
    (1st) 11March 2021 &
    (2nd) 1 April 2021.
    I have got vaccination certificate.
    But AlHosn app is showing only first does 1April..
    I request to AlHosn app team to update my status for getting both doses.

    Reply
    • Same with me. I cant travel to Abu Dhabi – tried to reach Al Hosn by all means; but all fails – no responses.

      Reply
    • We have the same issue. I reported to Weqaya as well, sent an email to Alhosn as well but NO action! I started sending my complaint to Weqaya on April 12. They said it be handled on April 15. But until today, there is no action and still not fixed.

      Alhosn number to call is not working!

      Who can help? and How can we get a vaccination certificate if the information is incorrect

      Reply
    • Same issue with me, tried reaching alhon on 8004676 no luck, sent email to [email protected] but it bounce stating that receiver mailbox is full. please check issue from your end.

      Reply
  111. Please help me to add my wife to AlHosn. I keep getting message ” error has occurred”
    Thx, Andrew

    Reply
    • Hello,

      My Hosn app shows the name of my father not my name, although my picture and National ID are correct.

      Please assist.
      Your email is full, no one answers customer care line and no one replies to voice mails !!!

      Reply