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SBI FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid or savings account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions.
SBI FASTag Customer care Helpline Number
Call : 1800 11 0018
SBI FASTag Customer care Faq
Q 1. What is the customer care number of the SBI FASTag system?
Ans. 1800 11 0018
Q 2.What if my SBI FASTag is debited twice at the toll plaza?
Ans. The customer should contact the customer care, customer care will raise the query to the NPCI system, and will resolve the matter.
Q 3. What if, the tag is not read at the toll plaza?
Ans. The below given are the scenarios and their possible solutions: a- In case the tag reader of the plaza is not working, the customer may pay the toll in cash and can pass through the toll plaza. b- In case, the tag is not pasted correctly on the vehicle or not readable by the reader at the toll plaza, wherein the other vehicle tags are easily being read by the toll plaza: (i) The customer may request the toll plaza owner to use the hand handled device to read the tag and can pass through the toll plaza. (ii) The customer may pay the toll in cash and can pass through. (iii) After that, the customer may approach the seller and to inform the issue (iv) the customer may call the customer care and inform the issue, the customer care will take up the issue with the Banks Point of Sale holder to approach the customer and resolve the issue free of cost.
Q 4. What if the RFID Tag balance goes below the minimum required balance in the tag?
Ans. The customer can approach either any point of sale location of the Bank or use online servicesi.e internet banking, customer portal, provided by the Bank to top up the customer wallet
Q 5. What is the process flow, in case of dispute at the toll plaza?
Ans. In case the plaza is not working, the customer will call customer care, Customer care representative will advise the customer to pay the toll in cash and will escalate the matter with NPCI for the particular toll plaza. In case the customer tag is faulty or not being read at the plaza, the customer may call up the help desk, help desk will advise the customer to pay the toll in cash, and will escalate the matter with the respective channel partner and its PoS holder. The PoS holder will call the customer and will replace the Tag without any cost.
Q 6. What is the validity of FASTag?
Ans. FASTag has unlimited validity.
Q 7. Which are the roads where the tag can be used?
Ans. FASTag is presently operational at 346+ toll plazas across National Highways.
Q 8. How would I report an incorrect deduction and how will I get back the same?
Ans. You can report an incorrect deduction by calling Customer Care Helpline number written on the SBI FASTag. The Bank will review your request and if found correct, they will revert the incorrect deduction.
Q 9. I have SBIFASTag and also balance amount, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?
Ans. You can raise a request regarding the same by calling the Issuing Bank’s customer care. 1800 11 0018
Q10. What do I have to do if I have lost/ damaged my RFID Tag? What will happen to the account balance?
Ans. You can request the Issuing Bank to issue a new tag. The balance amount inthe old tag linked account can be transferred to the new tag account
Q 11. How do I block my FASTag account, in case my vehicle is lost?
Ans. You can call your Issuing Bank customer care and block your FASTag account.
Q 12. Can FASTag be used for passage through toll plazas on the state highways?
Ans. FASTag is presently operational at 346+ toll plazas across National Highways. The system is inter-operable and the same FASTag can be used across all toll plazas under the NETC program. More toll plazas will be brought under the NETC program in the future. You may see the list of plazas in the ‘Active Toll Plazas’ section. Please visit www.ihmcl.com for more details.
Q 13. In case of harassment/ misconduct/ discourteous/ rude behaviour of toll collection staff, what should we do?
Ans. In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported to us via our email at etc.nodal@ihmcl.com.
Ans. The customer should contact the customer care, customer care will raise the query to the NPCI system, and will resolve the matter.
Q 3. What if, the tag is not read at the toll plaza?
Ans. The below given are the scenarios and their possible solutions: a- In case the tag reader of the plaza is not working, the customer may pay the toll in cash and can pass through the toll plaza. b- In case, the tag is not pasted correctly on the vehicle or not readable by the reader at the toll plaza, wherein the other vehicle tags are easily being read by the toll plaza: (i) The customer may request the toll plaza owner to use the hand handled device to read the tag and can pass through the toll plaza. (ii) The customer may pay the toll in cash and can pass through. (iii) After that, the customer may approach the seller and to inform the issue (iv) the customer may call the customer care and inform the issue, the customer care will take up the issue with the Banks Point of Sale holder to approach the customer and resolve the issue free of cost.
Q 4. What if the RFID Tag balance goes below the minimum required balance in the tag?
Ans. The customer can approach either any point of sale location of the Bank or use online servicesi.e internet banking, customer portal, provided by the Bank to top up the customer wallet
Q 5. What is the process flow, in case of dispute at the toll plaza?
Ans. In case the plaza is not working, the customer will call customer care, Customer care representative will advise the customer to pay the toll in cash and will escalate the matter with NPCI for the particular toll plaza. In case the customer tag is faulty or not being read at the plaza, the customer may call up the help desk, help desk will advise the customer to pay the toll in cash, and will escalate the matter with the respective channel partner and its PoS holder. The PoS holder will call the customer and will replace the Tag without any cost.
Q 6. What is the validity of FASTag?
Ans. FASTag has unlimited validity.
Q 7. Which are the roads where the tag can be used?
Ans. FASTag is presently operational at 346+ toll plazas across National Highways.
Q 8. How would I report an incorrect deduction and how will I get back the same?
Ans. You can report an incorrect deduction by calling Customer Care Helpline number written on the SBI FASTag. The Bank will review your request and if found correct, they will revert the incorrect deduction.
Q 9. I have SBIFASTag and also balance amount, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?
Ans. You can raise a request regarding the same by calling the Issuing Bank’s customer care. 1800 11 0018
Q10. What do I have to do if I have lost/ damaged my RFID Tag? What will happen to the account balance?
Ans. You can request the Issuing Bank to issue a new tag. The balance amount inthe old tag linked account can be transferred to the new tag account
Q 11. How do I block my FASTag account, in case my vehicle is lost?
Ans. You can call your Issuing Bank customer care and block your FASTag account.
Q 12. Can FASTag be used for passage through toll plazas on the state highways?
Ans. FASTag is presently operational at 346+ toll plazas across National Highways. The system is inter-operable and the same FASTag can be used across all toll plazas under the NETC program. More toll plazas will be brought under the NETC program in the future. You may see the list of plazas in the ‘Active Toll Plazas’ section. Please visit www.ihmcl.com for more details.
Q 13. In case of harassment/ misconduct/ discourteous/ rude behaviour of toll collection staff, what should we do?
Ans. In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported to us via our email at etc.nodal@ihmcl.com.
i have an Fast tag and its in active state , i received an emails aying update you KYC so that we can recharge my account.
i called customer care and suggested us to send all the required documents like Aadhar card ,RC copy, Driving Licence, insurance and passport size photo of mine.
i have sent it through email to helpdesk.fastag@sbi.co.in but there is no response and its been more than 20 days now . to whom i should escalate to resolve my issue.
Hi naveen,
I am also facing the same issue. They are not allowing to surrender the tag also. If u came through any solution please help me.
Further you please contact the car show room where u got the tag. They will fix it immediately. For me I contacted Nexa showroom where I purchased my car. They shared a link for updating the KYC. Same day KYC updated.