How can i complain to glo customer care

To file a complaint with Glo customer care, you can follow these steps:

1. Dial Glo Customer Care Number: The Glo customer care number is 121 or 200 if you are calling from a Glo line. Dial the number to initiate contact with a customer care representative.
2. Follow the Automated Voice Prompts: Once connected, you will be presented with an automated voice menu. Listen carefully to the options provided and select the appropriate option for lodging a complaint. This may vary based on your specific issue or reason for the complaint.
3. Speak with a Customer Care Representative: After selecting the complaint option, you will be transferred to a customer care representative. Explain your complaint clearly and provide all necessary details, such as your phone number, account information, and the specific issue you are facing. Be polite and patient while communicating your concerns.
4. Provide Relevant Information: The customer care representative may ask you additional questions to better understand the nature of your complaint. Be prepared to provide any relevant details or documentation related to your complaint, such as transaction records, error messages, or account statements.
5. Note down Complaint Reference Number: During the conversation, request a reference number for your complaint. This number is important for tracking the progress of your complaint and for future reference if needed.
6. Follow Up: If your complaint is not resolved immediately during the call, inquire about the expected resolution time and any further steps you need to take. Take note of any instructions or actions required from your end.
7. Escalate if Necessary: If your complaint is not adequately addressed or if you are unsatisfied with the resolution provided, you may consider escalating your complaint. Ask the customer care representative for information on how to escalate the issue to a higher level within Glo’s customer service hierarchy.
8. Utilize Alternative Channels: If you prefer not to call, you can also try reaching out to Glo customer care through alternative channels, such as email, social media platforms (e.g., Twitter or Facebook), or visiting a Glo service center in person. Check the official Glo website for the relevant contact information.

Remember to remain calm and composed while expressing your complaint. Clearly communicate the issues you are facing and provide any necessary supporting evidence. Resolving complaints may take time, so be patient and follow up if needed until a satisfactory resolution is reached.